Trade Secrets

Got my brows done here under the advice of the lady at the MAC beauty counter.
First time was excellent. Trina was professional and asked what I wanted done. She gave her opinion on what she felt would suit me. She washed her hands and went to work, then showed me how to color my brows in. I was very impressed.
I went back today. Complete nightmare! The woman was eating in front of me and told me to wait. I asked if Trina was there, nope. I was ready to leave when she instructed me to go to the back. I had to walk around opened boxes. It looked like a zoo. The woman seemed annoyed I interrupted her meal and said «want your lip done too?» I felt insulted. I don’t have a hairy upper lip. The woman didn’t wash her hands, then went in with the wax. No «what do you want done» like Trina had asked. Sure enough she took off way more than I wanted. My eyebrows are now uneven. One is VERY skinny. On that side she waxed, it really hurt and my eyes watered. I told her that one hurt. No reply. She got wax in my right eyelashes and in my hair. I’ll never let this woman near my face or brows again. I left really mad.

I think one of my biggest pet peeves about Trade Secrets is that they continue to be under the impression that they sell ‘exclusive’ high end products… but let’s be honest, most of the products they carry can be bought at Shoppers, or even Loblaws now, and for a lot less! The really high end, quality salon products still seem to elude them… and they don’t even realize it.