Swiss Chalet

My experience with this particular Swiss Chalet location was nothing short of atrocious. Went to grab 2 whole chickens for take out. Granted they were a little busy I was told it will be a 10 to 15 min wait which I accepted. After the first 25 min I asked the young lady how much longer it was going to be as I had guests over. I was assured it was coming right up. We’ll, my order came 20 minutes after that. In total it was a 45 minute wait for something I was told 15 minutes. However, when I got the 2 chickens the problem was that it was extremely dry and tasted like it had been really heated a few times.
To sum up my experience, I will never be going back to this particular location again.

Food is typical Swiss Chalet but this location is dirty. A trusted friend worked there briefly & was disgusted with the attitude behind the scenes. Dirty. He told us to go to the employee entrance & you could see the grease build up around the door. Food dropped on the floor was put back on the plate & served. Our family used to enjoy Swiss Chalet but, after we heard that, we’ve never had it again.

Swiss Chalet food chain style restaurant. Have had both positive and negative experiences. Today was not so positive. I ordered the spinach chicken salad. The vegetables were not as fresh as they could be, my mushrooms were not washed properly… Still had some bits of soil on them. My mum had the ribs which were cold when we told our server, her Manager only took 15% off our bill. Not the best customer service…, however our server was nice and did her best, not her fault. Won’t go back.

Just like the person who wrote the previous review, I have been to this particular location to dine in on a number of occasions without any issues. the servers have been prompt and polite. The food is exactly what you would expect from a Swiss Chalet. So this review is by no means a reflection upon the dine in experience. The delivery service from this location is HORRIBLE. I am reasonable enough to understand that there are occasional mix ups here and there but this is an ongoing issue with this location. I have had items missing on a number of occasions and most recently my order was completely incorrect. My advice: if you have the option order from another location completely. If not, verify the contents of the order before the driver leaves.

When dinning in restaurant everything is great. I’ve never had an issue when I go for dinner in but take out and delivery from this restaurant in particular has been nothing but bad experiences of things such as missing food, stale/​rotting old food as if it was left overs earlier in the day. I continuously have missing items from my order and with my usual chicken caesar salad ²⁄₃ times I order it they’ve forgotten to add the salad dressing therefore I’ve gotten plain salad with a sad piece of chicken, once even forgetting the croutons as well and even though I’ve complained (both to the restaurant and head office) it keeps happening… -’ _ ‘-

The Swiss Chalet offers mainly chicken dishes and is not my favorite place to go. However, I always find myself giving them another chance and regretting it afterwards.
This location is big inside and it’s rather comfortable and homely. The place was pretty busy on the Sunday evening I was there. The waitresses are super nice and efficient and the food comes rather quick.
I tried the chicken wrap, poutine and a couple of desserts. The chicken wrap was okay, just cold. The poutine lacked cheese curds and some of the fries were cold too. The side of coleslaw was nice and creamy but I found a hair in it. Also, the ice cream sundae was boring and the cheesecake was almost frozen– I practically had to stab the cake to break a piece off. I gave up after that piece landed on the floor.
Overall, the Swiss Chalet has some nice chicken meal options for reasonable prices and the service was excellent at this location. However, every dish had a problem and I won’t be back here again.