can always find people with those buttons. pretty helpful staff!
Christianne C.
Place rating: 3 Ottawa, Canada
The products and prices are usually pretty good at lowe’s but the customer service at the location on Hunt Club is the Worse! The only person that is knowledgeable is the Australian or New Zealand guy who works there. He is great. But I hesitate to go there because the cashiers always screw up, and customer service is brutally slow and they are either not knowledgeable or are untrained. Also their return policies are more strict than other stores. For example we bought a toilet that was defective, and we couldn’t return it! I get the whole sanitary thing, but we spend hundreds on a toilet that we could not return. We even called the manufacturer for parts and it still leaked. Finally since we couldn’t return it we used caulking! It was such a hassle for weeks and we are still having issues with it! When talking to the plumbing guy at Rona, he said that they would’ve taking back the toilet in that case, since it was defective. So goes to prove that other places really put the customer first. I’ve also had tons of issues with items not scanning right, like carpeting here. It took forever to get the pricing resolved as the cashiers had no clue what to do. Ugh so frustrating. Also renting a vehicle is a hassle. Make sure you have a paper copy of your insurance with you. Anyways, I will be avoiding this place as much as possible unless they have a good paint sale. It’s just not worth the hassle to go to lowe’s otherwise.
Tim C.
Place rating: 2 Toronto, Canada
It’s a box store so I don’t expect super personal service, trying to buy something over the phone was so painful that I’m not really impressed. I called, dutifully pressed the right buttons for my desired department, was told to call the cash, which I did, which then put me on hold several times — and forgetting who I was each time. When I got the department again, guess what — they told me to call the cash. Hopefully they’re easier to deal with in-store. I also tried to recycle a lithium battery from a cell phone … the employee told me «we don’t take those» … «Fine» I thought … until I spun around and examined the wall of battery recycling boxes. Sure enough, there is a specific box for cell phone batteries. Anyway it’s a new store so I guess many people are new, but still. Wow. No wonder online shopping is so popular.
Rebecca C.
Place rating: 4 Ottawa, Canada
I live in an apartment so I don’t have too many hardware needs. But, I was putting up some shelves in a closest and didn’t have studs, so I needed some screws and anchors to support the shelf’s weight. The associate that helped me get the right kind of anchor was very helpful – I’d say he was keen actually. He was knowledgable and friendly. I liked that he took the time to ask what my project was so he could make an educated recommendation about what screw/anchor combo to use. The whole interaction was pleasant and quick and I felt confident with the purchase. The cashier was also very friendly. The store itself was super clean and well stocked. The store had just opened when I visited, so I hope they can keep up this standard of service and cleanliness. 15⁄30