Fresh Air Experience

The senior staff member I spoke to was great, friendly and knowledgeable.
This place has a bit more of a family feel to it then some of the other bike/​sport shops on the Wellington strip. I’ll def. be back!

Shitty service by snotty staff. Go elsewhere.

While on the continuing hunt for a wetsuit for Noah K, we stopped in here after learning they sponsor the Ottawa Triathlon Club. We weren’t sure what kind of selection they had, so popped in on a weekend morning.
The store itself is quite fun! Dozens and dozens of bikes hang from the ceilings, and they had some really cool ones on display outside that were moderate priced. The staff greeted us right away, even though it was fairly busy and made some jokes about fitting into wetsuits in the hot weather. Unfortunately, this time of year they don’t care a huge selection, so we couldn’t find anything that fit Noah. That being said, we got a TON of great advice from the sales guy there about what we should be looking for and some other places to check out. He told us about the make of the suits, and why a triathlon suit might be a better choice.
I was poking around the store while Noah was looking at the wetsuits and was really impressed with their selection. They have a ton of professional bike shoes at decent prices, and oh so many bikes it will make your head spin! They build custom bikes here and do repairs as well. They carry every bike accessory you could think of, and are well known for stocking Nordic Ski merchandise. They sell a ton of other stuff, so if you’re on the hunt for outdoor sporting gear, I would definitely come here.
I loved the feeling of this place, and had we been able to find a suit, I would have given them a ⁵⁄₄. That being said, if I decide to enter the wonderful world of cycling, I’m coming back and will tell you all about it!

Recently bought my bike here. Knowledgeable staff. Went looking for a rode bike in the $ 1000 price range and that’s what I came out with!
I asked a bunch of questions and they answered them all. It was super busy the day I went in but I still had one on one service for over an hour. They let me test ride 4 bikes (some more than once) all I had to do was leave a credit card and piece of
the cash.
I got 2 years of maintenance with my purchase (sweet cause I’m bad at it), 15% off accessories at the time of purchase and 10% off of accessories for the remainder of the year! He even knocked off a few extra dollars (military discount) even though it was already on sale.
So far I love my bike! :)

Zero stars for Fresh Air. Brought in my high end older bike, which I bought from them, for repair. Basically told me it was not worth repairing, parts were not made any more, and I should sell to a teenager. And tried to sell me a new bike. Salesperson was very unprofessional, condescending and dismissive. Brought bike elsewhere where it was cheerfully fixed, requiring no new parts, only lube. Beware of this store, as they pretend to be highly knowledgeable, but in fact are very unprofessional. Will never shop here again.

Good recreational bike shop in west wellington.
They are very serious about cross country skiing here, they seem to have everything.
They even do free waxing workshops on Saturdays so you can learn how to wax your own skis (and buy all the stuff you need to do it with).
There seems to be a big mixture of sales people, some are very knowledgeable, some have specialties in one area only, but since it is a small shop you can never tell which one you are going to get.
This place is a ZOO on weekends in spring & early winter when people are brining in their bikes /​skis to get tuned. Stay away! Or at least watch out for skis because people do not know how to carry them and they could easily take you out!
In the summer their focus is more on biking but they will do work on bikes in the winter as well. I usually go here to get flats fixed in the winter because I’m too lazy to change a flat outside the cold. I have had problems where I’ve gotten several flats in a row and they were very good about fixing it and looking more carefully each time (they did find anything any of the 3 times) and obviously didn’t charge for the second & third change.

This place was great when we wanted to get skates for the canal. they helped us get the blades we wanted and boots to match. they sold me the boots and bindings after the season one year and then got me the blades to work with the books i got on sale. it was a great experience and we will return.

Like the Bushtukah bike repair shop but — dare I say it — better. Although I do love the Bushtukah bike people, the people at Fresh Air are amazing. They really do love their bikes. It is more than a job for them. I went in a few times with problems and they helped me out big time. I am talking getting out tools and machines I did not know existed so that I knew what I needed down to the mm!!! Cannot say anything critical of them after the help and service they gave to me (even let me park in their parking lot and took me to the bike repair heaven in the pits of the building). 11 out of 10 :-D