Quality Hotel & Suites

This place was not very forgiving of a mistake made on
. The clerk at the front desk, Dianne Ducovanay (spelling???) was professional in her approach however was completely uncompassionate to our specific dilemma.
There is a difference between; breaking the rules stipulated by the service/​public relations field, and accomodating to a particular situation and over extending the hand of servitude to guests out of kindness as well as to uphold a reputation for being as their names states, a «quality» hotel and suite. This place certainly did not deliver on the above.
And quite frankly everyone should know that if ever one is not treated with respect and decency, as everyone deserves this. Walk away and do not support a business that gives crappy service. My boyfriend and I walked right across the street to Holiday in. Where we were welcomed with open arms.
If you venture here. Good luck and keep your wits about you.

I found my stay at the Quality Suites exemplary. I was at this facility for an extended period (3 months) due to work. I was immediately impressed by the staffs ability to identify me by name, despite never being here. They greeted me with a smile and were willing to meet requests on demand (power strips, etc). My room was always immaculate and had all of the necessities. My only criticism was the lack of wall outlets. The staff is this facilities true asset. They are extremely professional while making you feel that this is your home away from home. My only complaint about this place was the restaurant but it is an independent that leases space. This service facility ranks a solid five stars in my experience and I would recommend it to anyone traveling in the Oakville area.

My stay at this hotel was totally average. Everything was absolutely fine, no complaints. Maybe it deserves 4 stars, it seems nice enough and there was a pool and hot tub that I did not make use of.
There’s a Tim’s right next door also.