Swiss Chalet Rotisserie & Grill

Out with old school love again. Food is not hot. Came out fast. Would not come back to this location.

Very poor experiences at this location. Take out staff are anything but friendly. I often end up waiting up to 10 minutes just to get greeted. I recently ordered a ¼ chicken meal and the chicken was very dry, I ended up giving it to my dog. Won’t visit again.

I was pretty happy with the customer service at this Swiss Chalet. The server was very attentive, considering it was a Friday night. Food was quick, and delicious :)
They have some new things on the menu that look good (Chicken Parm), but I stuck to the classic
FYI sign up for their newsletter on their site and get a free app :)

Well what really is there to say about swiss chalet? Everyone has been there, and if you haven’t you should! Great price roast chicken with fries or potatoes makes me always feel in the Christmas spirit!
One thing I live about Swiss chalet is the coupons, they are actually good unlike most places that make you buy a stupid fountain pop (who the heck buys those anyways?)
Overall I ussually go to this locations for takeout and they are ussually pretty fast!

If you want Swiss Chalet & you’re in this area of Downsview, DON’T come here. Go to the Dufferin– Lawrence location, the customer service there is much better, I’m serious! We have had it dealing with Keele-​Wilson, they don’t care at all about customers. We have been there in person & had delivery, the delivery is the worst ever. Today we ordered chicken pot pie, caesar salad, Pepsi Next (cause they offered it online & we wanted to try it), ¼ chicken dinner & baked potato. The chicken pot pie arrived broken into pieces & lukewarm: (The caesar salad was tasteless & bland. They sent regular Pepsi instead of Diet Pepsi, didn’t even phone and ask us what we wanted! To top it off, we weren’t even able to speak to to a CSR and complain. The only phone number on the the receipt is for an automated customer service survey! Swiss Chalet you suck!

I get to the take-​away counter regularly (dining room service is too slow at lunch).
Keep an eye of your orders… the last time I was there they gave my order of a 6 leg dinner to a guy that only ordered a quarter dinner… to top it off, they said I didn’t order what I order even though I still had the receipts in my hand!

Isn’t so bad when you haven’t had Swiss Chalet in a while. The restaurant is clean overall and waitress was really good. The manager came around to see how we were which was a customer service bonus. Try it out, it wouldn’t hurt.

This restaurant needs bussers to help the servers out. i’ve been here before and experienced horrible customer service. this time i experienced better but not because the restaurant changed anything but because the server actually cared.