Stars A1 Maids

It all depends on who you get. Two cleaning persons in particular are super-​quick and thorough and I always make sure to ask for one or the other. Plus there are no language barriers to deal with and $ 65 is still a good deal for 3 hours in a 1-​bedroom apartment. However, the management, booking and coordination of the cleaners still needs improvement.

I’ve also used them many times, both with vouchers and at full price. They have always been excellent and I’ve never had a bad experience! My only concern is also how much the women who work for them get paid, even with the «gratuity» added on to the vouchers — so I make sure to leave them a much larger tip than included. It’s still definitely worth it for the price! With two kids, two dogs and two cats, and a busy life, it’s hard for us to keep on top of cleaning all the time, so this service definitely helps!

I bought the $ 29 coupon and scheduled my appointment. I hate to say it, but I was late to meet the house cleaner that was scheduled at 1:00. In fact, I was 20 minutes late due to a doctor appointment with my newborn. Guess what… Pauline was in the lobby waiting! I couldn’t believe it.
PAULINE IS AWESOME! REQUEST HER!!! We were blessed to have Pauline as our house cleaner. I loved her warm personality and hard work. As a new mom, I don’t have time to make lists. I just needed the house to get clean. I didn’t have to direct her to anything other than to our cleaning supplies. She worked our place over better than anything I could have done, and I mean before I had our baby. She got every nook and cranny. She cleaned every surface including our home accessories.
I also like that I was able to call Star A1 Maids and immediately get a live person on the line. No voicemail and no waiting around for a call back. I like that the cleaner uses my cleaning supplies so that I can use products that I like and are environment-​friendly and baby-​safe. Pauline also gave me recommendations on cleaning tools to pick up for next time. You bet… there is going to be a next time. I’m elated to have discovered this business.

I got 4 coupons for this company for my apartment. We were excited to have someone in to do the things we don’t love to do. We made a short list of things we wanted done such as windows cleaned (from the inside of course), stove cleaned, stairs vacuumed etc.
First of all the company did NOT send the maid at the time they were supposed to. My roommate called them 30 minutes after they were supposed to arrive, and the man said they were running late. Well, they did come, but 4 hours later. Luckily my roomie was a grad student, and didn’t have class that day.
They were supposed to send one person for three hours, but they sent two people for 1.5 hours. This was fine of course. But the women (when they finally arrived) would not do the things on the list. They said «we just do a clean». None of the above mentioned things were done. Also, when they were done, I paid the tax and tip on the full amount ($ 65 worth of services), and they demanded more tip! I felt 15% on the full value was pretty fair considering that they refused to clean what we had asked, and we had not asked for two people. They said since there were two of them they required more tip. I gave them an extra $ 10 just to get them out the door. YIKES.
Don’t bother with them. Even at $ 29 it’s not a good deal.

I bought a 29 dollar coupon for using Stars A1 Maid service to clean my 2bed 2bath condo. (of course, you have to pay tax on top of it and the tips)
I actually bought two coupons, and I was going use them separately, but the person who does the booking said the job that I need to get done, it’s better to have two maids and full 3 hours.
That is fine by me, so I used two coupons at once, and then I also list out the job items that I want to get done around the house.
I have emailed and called to book the appointment probably a week earlier. And on the day of the cleaning, they suppose to show up at 9:30am, never showed up.
I had a guest in my place could look after my place while I am at work, but I cannot ask him to wait the entire day.
I called the company and asked what’s going on. Apparently the person who did the booking didn’t even put the schedule into his appointment book.
So he had to rush to find someone to show up at 2pm instead.
If you want to use this company’s service, make sure you triple confirm with the booking otherwise, they won’t show up on time.
The service does not include cleaning supplies, so I asked the company earlier to make sure I have all the supply that they needed and I put them all in my forye before I left for work during the day.
I came back, everything is cleaned but I am not sure if you actually need 2 maids to do the work, plus my place was not in a messy situation to begin with.
This is what I asked for:
1. Vacuuming the entire apartment throughly
2. Cleaning the 2 bath rooms I have including: wiping the counter tops, wiping all the faucets, clean the toilets and clean the mirror.
3. Please remove soap scum build up from both bathroom
4. One of the bathroom I have has a shower instead of a bathtub, so I need the door to be wiped clean.
3. Kitchen floor need to be wiped and cleaned with cleaning supplies.
4. Kitchen countertop need to be wiped and cleaned
5. Kitchen appliance has grease build up (stove and over the stove microwave), needs to be cleaned
6. Oven has burnt items at the bottom, needs to be cleaned, and also please clean inside the oven as well
7. Need to clean, wipe and polish the microwave, stove, dishwasher and fridge.
8. Please clean behind the stove and fridge, need to be vaccumed and use cleaner to wipe clean. (both appliance can be easily pulled out)
9. Please wipe all the shelf and furniture and I just want to make sure they look dust free.
10. If there are some time left, please wipe the living room floor.
the oven, I already put the degreaser, so all the maid had to do was to wipe it off. The stove was not pull out and cleaned behind even though it has wheels. The floor was clean but only on the tile area, the hardwood was not wiped.
Other than that, everything is spotless, but I am not sure if I want to use this company again. I would try to use others to compare first.