Metro

I live across the street and only go there when need only a few things. I treat it as a convenience store. The produce shelves are usually either empty or rotten. Many times have picked up milk (organic) that had passed its expiry date!!! Not close to but actually already expired! If you want better groceries either go to Longos by Leslie or Loblaws by Yonge, south of Wilson.

Wow. I thought I might be being harsh at 3 stars, but if the current average is 2, I suppose I’m justified.
This weekend, there’s a deal on mammoth chickens (the ready-​made ones). They’re $ 7.99 each. They also have a coupon next to them that says that if you buy a mammoth chicken, you get a McCain deep and delicious cake/​dessert for free (400−680g). The large font says cake. The small font says any McCain deep and delicious dessert. I opted for deep and delicious pie (680g). Upon presenting the coupon to the cashier, they told me it was for the cakes only. I pointed them to the small print. The cashier took it to the manager, who then insisted it was for cake only. Here I thought fine print trumped large print. Isn’t that why they say check the small print for details? Not cool, manager. Not cool.

Ug. The only reason this Metro is in business is because it is the only grocery store within a reasonable distance for folks living in the area. I really only go there for small, or last minute things. The parking lot has a reasonable number of spots but it is tight and they have no buggy collection area. I bought some red velvet cupcakes that had a ‘made at Metro’ sticker, assuming (wrongly) that they were home-​made or something and therefore more natural, only to find out that I had been mislead and that they were just made from a ready mix with an ingredient list as long as my arm. When I contacted Metro to actually get the ingredient list (wasn’t on the package but I bought them anyway, my mistake) the store manager called me back and was extremely nice but he had trouble reading some of the words; I had to finish the sentence «mono and di…» glycerides, everyone knows that! I would expect somebody who is the manager of a store that sells food to know a bit more about food. But can ready cake mix full of chemicals be called food? Anyway I digress. The store aisles are pretty narrow and the entrance and exit are very tight. The cashiers are generally polite and the lines move pretty quick, although I try to avoid any store on the weekend. They have a limited selection of organic foods but the store isn’t very big. They have a lottery stand, a decent hot food section and a flower shop so overall it is a handy location, but I prefer the Loblaws at Bayview and Sheppard, if only their parking lot hadn’t been ruined by the condo on the corner.

There always seems to be a long line at the cashier even when the store is almost empty. They always under staff the cashiers just enough so that there is a line, which is quite irritating. The staff are also slow and unmotivated. The prices are fairly high, which is the price that locals have to pay for convenience. Nevertheless, Costco is way better.

This place is anti-​customer service. Seriously. The few times that I’ve dared to ask a question to an employee, I’ve been met with the most bewilderingly rude and unhelpful responses. No one wants to put in any effort into their job, it’s ridiculous. It’s not like I’m asking incredibly obtuse questions either — more like «Where can I find X, please?» One time, a woman got so impatient after a total of 3 seconds of our exchange that her response to me was, «It’s on the other side of the store in a corner somewhere!!!» Wow, thanks, lady! Sorry for taking up 3 seconds of your work time with a basic work-​related question. Unbelievable.
Oh yeah, and the prices are pretty lousy as well.

I had moved to the North York area and went to this location for the first time.
It was a very windy day, and when I got out of the store after shopping, there was a 6 foot scratch along the right side of my car. I figured I got it due to the wind pushing a shopping cart, so I went back into the store to speak to the manager.
The manager wasn’t in at the time and one employee gave me an attitude that it cannot happen and they can’t do anything about it.
At that time, I was so mad but tried to keep calm and left my number for the manager to call me back.
I spoke to the manager and she was nice and asked me come in so she can fill out the damage report and get the car fixed at one of their partnered shops.
Unlike the employee from the day before, the manager was nice and willing to help.
Although the whole thing could have been prevented by ignorant shoppers leaving their carts everywhere on a windy day, or employees making sure carts are not rolling around in the parking lot, the manager’s followup service made the whole incident bearable. I am still a bit hesitent to go back here, but I will be careful where I park next time I go.
Product and price-​wise, it’s typical Metro, but I mostly go there for Air Miles promotions.

This isn’t the low-​ceilinged, claustrophobic, disorganized, miserable Metro of downtown! No no no… Up at Bayview and York Mills, its a relatively airy and well organized, AND they will take your bags and put your groceries in them… Imagine! Still has the same obscene pricing which is why its two stars… but I can actually sort of stomach shopping here.