Hudson Bay Company

It’s so much better now that the renovation is over. The beauty section on the main floor was crowded on Saturday morning & the shoe area is like a maze. They definitely don’t make it easy for you to escape their clutches. LOL. But the women’s fashions on the third floor has so many options it’s dizzying. I came looking for some officewear which is limited at this location but managed to score some great deals. Went down to the café in their concourse & ended up browsing the bedding section where I found more deals. The men’s clothing & shoes floor is great as well. I found it strange though that they only had washrooms on two of their floors. On the concourse (far from the café) & on the men’s floor. Anyway I ended up buying more than anticipated because of the bay day discounts but the prices were really great.
This location now reminds me more of what the Queen Street location in its hey day used to be like. A great place to find everything you need with a range of prices from reasonable ($ 60 Vero Moda blazer) to damned expensive ($ 600). Lots of options for everyone.
Just a note on their website, I wish they had a locate item in store option. I saw some clothes I wanted on the website but they didn’t have the same pieces at this location. Hopefully the one on Queen Street has them.

On December 27, 2014, we visited the Hudson’s Bay at Yorkdale Mall. The purpose of our visit was to exchange a gift and purchase two other products. After explaining our circumstances to the sales associate, we were able to make the exchange for the products we wanted. We appreciate that the sales associate took the time to listen to our needs and find a resolution that was not only acceptable but above and beyond our expectations. The sales associate was extremely professional, understanding, and sympathetic, which resulted in a smooth transaction and two very happy customers.
Additionally, I wanted to take a moment to comment on the appearance of the store. To put it simply, the cosmetic department looks spectacular. The design, lighting, and boutiques make the act of shopping at Hudson’s Bay a luxurious experience. To top it off, it was exciting to find great deals on products and to find out that Hudson’s Bay now offers free WiFi with a café in the basement.
My mother and I both agree that the sales associate demonstrated excellent customer service and care skills, the overall positive environment of the store and excellent deals made for a wonderful customer experience.

Since the renovation, the Bay, not just the Yorkdale location, but in general has improved in both service and merchandising. I’ve started to come to the bay to shop for beauty and shoes (mainly) and take advantage of their Bay day deals and HBC points that you wouldn’t get else where.
The bedding section downstairs is lacking. I was looking for a duvet cover and couldn’t find anything less than $ 300 (even with a discount).
But I’m in love with their beauty and shoes/​accessories section. They have filled it with lots of major brand names that they did not used to have (including Ahava, not a counter, but they have the products).
This location also has a spa room, for certain beauty counters. For Clarins, all you need to do is buy two facial products and you can get a free 30 min facial. During bay days, they have also lots of great gift sets and promotions. The room is great and quiet, and you’ll forget you’re in the busy mall for just a while.
Walking around here, it’s crowded and I hope that they will assess the flow between the mall and the beauty section. I“m always bumping into people.
There’s also a separate TopShop store off to the side.
The thing that bugs me about the Bay is how everything is separated into Brands and which everything can be more together by product.

I’m becoming a bigger fan of the Bay. This location was under construction when we were here. Based on how the store looked, it’s likely to be under construction for quite some time. The housewares and bedding and stuff like that is located on the basement floor (for those looking for that stuff, or trying to register for stuff). Also, they had a pretty cool selection of patio furniture and a wide selection of stuff for the kitchen. I saw some cool barware that I loved.
Their cosmetics selection is wide, and the counters seemed to be fully stocked also, and they actually have a really large selection of accessories.
What’s really interesting, is that if they can have a really full gamut of stuff, with half the store under construction, do they really need all that extra space? I guess a follow up will be needed post-​renovation.

Wow, great service in the bedding section!
I was looking for a duvet and cover that wouldn’t require selling my kidneys on the black market and was having a tough time, despite this being white sale season.
The customer rep came up and offered to help, and didn’t balk at all when I said I was looking for something inexpensive. She seemed to get where I was coming from and showed me a great duvet and told me the differences between down, synthetics, and why the prices are so different. She recommended a particular brand and I got it, and after night 1, I’m really happy with it.
I was also looking for a duvet cover that would be less than $ 150 after tax and a warm, dark colour. Apparently this doesn’t exist at the Bay ($ 400 for sheets? REALLY?!), but she did search high and low with me including checking stock at the back.
I’m very impressed with the service and quality of product that I got. I’ll likely be back again next time things are on sale.

The Bay has been under constant renovation for a few years now and the Yorkdale store is one of the best reinvention I’ve seen of the brand. It’s large with more than 3 levels to shop and it has a fairly comprehensive inventory ranging from the really affordable $ 2 socks to the sublime $ 4000 Stearns and Fosters mattress (that was the most expensive thing I found so far… though I’m sure there is a 3D LED tv somewhere in that store).
The most recent changes have been the focus. They’ve scaled back their furniture and large appliances and zero’d in on mid to slightly higher brands for fashion. I personally think it’s great as they’ve brought a lot of great labels to Canada at price points that very competitive. Coach, Not your mother’s jeans, See by Chloe, Top Shop, Denim & Supply by Ralph Lauren, BCBG, Michael Kors… as you can tell, lots of brands! I’m really happy as this updated The Bay to my age group and style that I’m interested in. Though the super high end brands are often excluded from the constant Family & Friends or Bay Card sales, you do see them at severely reduced prices at the end of the season.
Back to the store, this particular one competes with Holt Renfrew in the newer areas. It’s modern with a touch of luxury and warmth. You’ll see it in the finishes of the floor, the lighting, and also décor. It’s not completely detached and high end where it alienates most shoppers. The service has been changing *slowly* to reflect the new façade as well. In the newer areas such as Top Shop, Woman’s fashion level 2, and the new shoe area, sales associates are plentiful and helpful. They’re always willing to grab you another size or offer an alternative. The house ware section is harder to find an associate but when you do, they’re quite pleasant as well.
I don’t get out here too much as the traffic volume to this mall gives me a headache but it’s a super convenient location to the 401 and central to most places. I’d love to come here more often to shop but then my wallet would have died months ago!

there’s a level with expensive brands. i don’t have money so it’s not thrilling to me. the regular «bay» stuff was limited and lame. i wasn’t over all impressed, but it’s big. so it’s got that going for it.
but knowing me, i’ll be back.