Empress Eye Clinic

Terrible Doctor. If you are not planning to or have purchased eye glasses elsewhere, he will not care much about you. For the price of an eye exam, its greatly over priced, and that’s only for the «basic» package. There are many eye doctors in Toronto and even in the North York area as well. For the same price if not less you can get a way better comprehensive eye exam package and a doctor that actually cares. Definitely would not recommend.

This office is what I refer to as a ‘wolf in sheep’s clothing’.
Overall, I was not impressed with my experience with this Eye Clinic and would suggest everyone considering visiting to rethink their options. Dr. Javad Heshmati hurried me through my eye appointment (which was overpriced) and when other issues arose, I got no response when making initial contact to correct the issue/​miscommunication. I had to do a spontaneous visit the office for a follow up (due to the lack on response given to my complaint). A sign of a poorly ran office. Again, I would highly suggest not visiting this office.

Nice office and location, It is right above the North York Centre Station on the TTC. Some of the staff were friendly when I was there. That was the only thing good about this Clinic.
I went here last year because it was close to my old office. They are very overpriced compared to other eye exam places in Toronto. They also snuck in a charge for a 3D eye imaging service which they didn’t tell me I was going to be charged for until after the fact. They wouldn’t take off the charge since the service had already been rendered. They tried to reassure me that my benefits should cover most of it, but really it was a totally unnecessary service that no one needs unless they have major eye issues. They also were trying to upsell me on buying frames and lenses from them when I was paying, to which I declined, I only needed a basic eye exam.
Recently I moved out of the country, and had to call in to get my prescription sent to me. The lady who answered the phone didn’t speak English very well. When asking me questions to confirm my identity, phone number and address she continuously messed up the spellings when repeating back my information and didn’t understand when I said that they had my old phone number and address on file which needed to be updated. She told me that sending my prescription was going to be free to send for the first time, but would charge $ 20 dollars if I needed another one sent in future.
I asked if she could email it to me which she said they don’t have the ability to do so. She said she would fax it right then, but nothing came to my fax machine within 20 minutes. So I called back and she asked if she could mail it to me instead. I said that I needed it quicker than that and she abruptly responded that she would «call me back» and dropped off the line. I stayed on the line for a second and asked «Hello, is anyone there?». Another person on the line answered who I believe was Dr. Heshmati said «You will have to be patient, she is busy right now. She will fax the documents when she is done helping out two patients. We are short staffed today…» and then continued on to confirm my fax information. An hour and a half later I still haven’t received my fax or a callback. So I called back again, the lady said she would send it now, they have been busy so she couldn’t before. I waited and nothing came through and then the shop closed for the night.
Called back a few times in the days that followed and left them a message in their voicemail when no one answered my call, asking for them to call me back to let me know what was happening and if they could try resending. No one ever returned my call. I sent them an email a few weeks ago asking on the status, and just asked them to mail it since the fax obviously wasn’t getting me anywhere. I finally received it at my Canadian address a couple days ago after waiting for a few weeks. I was at the point where I was just going to pay for a new eye exam because it was extremely hard to deal with this office.
Will never come back here and advise every else stay far away. Don’t let the shiny office fool you, this place is painfully mismanaged and wasted more time out of my life than I care to mention.