Wendy’s

Disappointing.
We were walking the area as a family (2 adults and 3 teens) and decides to grab a quick bite for lunch.
First major issue was cleanliness… gross! Our feet (and everyone else’s in line) were sticking to the grime on the floors. So much so that you could hear it when everyone walked and in some places it was like glue. I asked the attendant taking our order if she knew that the floors were really in need of a wash (in case she missed it being behind the counter). She told me that they had a problem with some teenagers that morning making a mess… it was now 2 pm. …no one had a mop since this morning? ?? Disgusting. Just for context, it was a quiet Thursday morning so being too busy wasn’t a possibility.
The food was not even close to being of normal Wendy’s quality. My husband’s chili had a hair in it, fries were blah… etc. won’t be returning.

My husband and I tried Wendy’s for the first time here. It was very… meh.
It seemed like most of the restaurants near here were big chains (and I didn’t have wifi to check) so we figured we’d try some North American fast food. My «spicy chicken» sandwich was soggy and not spicy. My husband’s burger was a little better. *meh*
The worst part was the fries. Who could possibly eat fries with that much salt?! I had to scrape salt off each one to make them vaguely palatable. I did see a bloke add looooads of extra salt to his chips though… so maybe that’s how other folks like them?! *double meh*
After scraping salt off each of my chips, I had sticky hands… so I used the washroom to de-​stickify myself. It was not particularly clean with broken locks. *triple meh*
Good points for balance:
— It is really speedy so we could spend more time looking at the beautiful falls.
— I like the massive ketchup dispensers!

This was not our first choice for places to eat but the place looked cool and large from the outside. The food was meh. It was also meh in terms of cleanliness. My family and I went during the evening rush and this place was packed. A bird managed to fly inside. I guess it was a common occurrence or something because the staff did not give it a second glance. This bird was just losing it and frantically flying. It was creating so much noise from its frantic wing flapping. This was probably not sanitary either…

Standard Wendy’s food, we came here on the Monday after spring break so it was empty and quick. The girl said they never change ”tourist tax” but I’d recommend checking before paying.

I usually love Wendy’s but this place… NOPE!
Ok, first off, if you like Wendy’s food, its fine…(Best option take to go, enjoyed that experience much more)
First off, the food is normal Wendy’s food, and if you are wanting an ice cream it may be a good option (but may want to be wary…)
Experience 1: Went in there at about 10pm got two burgers to go. We noticed that there was numerous seating, and seemed like a nice place. We were wanting just something small so were thinking that we’d go for the dollar menu that they always advertise on television, but we were unable to find it so we just ordered their first burger. It was good, but seemed to take a long time to make, which can be nice because you know its fresh!
Trip #2!
This is where everything went down the hill… First off it was much busier but the line went fast. We ordered two of the Asiago Chicken Sandwhich combos. I asked for no ice and they gave ice (which I didn’t realize until I was gone) Seriously, I don’t want ice cause you charge me insane for a pop and give me ice… Then the sandwich seemed to be prepared immediately, but then for the fries, the person kept taking more orders, and pushing ours farther towards the edge. And the person beside him kept grabbing the fries (seriously we waited 5 minutes FOR FRENCH FRIES!!!) (Fire that guy…)
Then we get our food, go get a seat, and every seat is dirty… we found one with just a few pieces of garbage so we threw them on the ground (maybe a staff member would find them there). I had seen a staff member clean a table for a customer and they basically grabbed a few napkins and wiped the dirt onto the floor.
I had also ordered a frosty… I wanted a thing of normal soft serve ice cream… pretty sure they mistook what I wanted for a milkshake without the straw…
The Bathroom AVOID AVOID AVOID! Pee, broken toilets, hair… STAY AWAY!!!
Seriously, grab your food, and then walk away!

The worker here TRIED TO short change ME 4 canadian dollars. Tourist trap. Make sure u count your change. Horrible service. Horrible food. Thieving employees.

Thought I’d try Wendy for the first time in light of all their advertising… really disappointed. The counter person couldn’t explain their combos. 4 ketchup stations, all empty (it was around dinner time). The burgers were really terrible. Fries were very salted. All in all, very disappointed for $ 35.

After seeing the poor review score, I wondered if someone had been served a live rat or had cat hair in their burger.
Here’s the underlying problem for this and most places in Niagara Falls: these franchises (most everywhere is a chain) count on two things…
1. Customers, no matter what, and in droves at peak times.
2. Not worrying one bit about those customers being regulars, or even coming back. Therefore, not really worrying in the first place.
While competition in Niagara Falls should be fierce, it doesn’t seem to be. This Wendy’s has enough seats to hold three tour buses of tourists, but needs updating, including a better system for ordering.
The food is pretty average for a Wendy’s, but the fries (in a agreement with other reviews), do kind of suck. They are either overcooking them or not changing the oil.
Customer service here is ok. The dining room is generally clean, but I wouldn’t eat anything off the floor (or that touched a table).
This Wendy’s could be a driver for the brand. People from all over Canada (and the world) walk by here. Instead, it is a hulking, tired space with below average fries and average service.
While tourists may be accustomed to high prices and low quality, someone is still missing an opportunity here.

It was fast. It was Wendy’s. 2 stars.
From there it fell apart. The fries were sooooooo salty. The bathroom was icky.
The only decent thing was that we didn’t spend $ 700 on lunch… which we could have without much trouble in Niagra.

I hated this Wendy’s experience. First, because the front is wide open to the street, birds fly in and out and sit begging by your table. You’re accosted by the noise and lights of an idiotic arcade attached to the restaurant.
When I was there, some poor French kid lost his wallet. His friend asked if I had seen it and I said no. I walked over to who I thought was a teen girl but was actually a teen boy with a girlish figure and long ratty hair if he’d found a wallet. He said no. Then he said, unprompted, «I can’t help you without a description of the wallet.» Then, again unprompted, as if I was an idiot, «I can’t just hand a wallet over to anybody.» I didn’t ask for the fricking wallet. I just told him that the guy was looking for it. «I just can’t hand it over to anybody.» Whatever, Geddy Lee, go back to your hair salon and get yourself ladied up again. God, what a tool.
I won’t be going back.

I wish I could give this place negative stars. Their burgers were extremely greasy, fries were cold. I had a stomachache after eating here, never again.

They gave me a bacon deluxe instead of a Baconator, a small combo instead of medium, and a diet coke instead of regular. They weren’t even busy — there were four clerks ready and waiting to take my order. Rather than give me the correct drink and fix the mistake, they told me I could come back for free refills. By the time I got back in line for one, they really were busy, and I had to wait 10 min.

This is probably the worst Wendy’s I’ve ever entered.
The restaurant is pretty spacious and the people at the counter were friendly, but the food was terrible. My burger was barely warm and the nuggets, in addition to being room temperature, didn’t taste like Wendy’s nuggets. Considering the large volume of customers that were in there, I was very confused as to how there could be food that wasn’t hot.
Of all the fast food chains, I’ll usually go for Wendy’s if there’s nothing else I want in the area. For me, the point of fast food chains really isn’t quality as much as it is consistency. This Wendy’s just didn’t do it.

In the land of touristy spots and other fast food joints, Wendy’s isn’t a terrible choice. There’s no dollar menu though, and once in awhile, a bird sneaks in and wreaks terror into the hearts of unsuspecting patrons.
It’s a quick, relatively inexpensive [compared to lots of other spots in the area] place to grab a bite and move on with your Niagara Falls experience.