Apple Store

I went there and nothing was wrong with my iPhone but they told me i need a new phone. all they had to do to see that nothing is wrong with my iPhone was to turn it off and on only once to see that everything was fine but because my phone is couple of years old they told me i need a new phone and that my original iPhone is not repairable. BE AWARE OF SHARK SALES MEN & REPAIR CREW as they want to just say your phone is GARBAGE just so that they can sell you a new phone or their current model phone. GOOD LUCK if you phone is out of warranty. They are SHARKS waiting to sell you a new phone. If you phone has any problems DO NOT go to Apple unless you are under warranty. Instead go to any repair shop that deals with phone (iphone) repairs. They are MUCH better.

Terrible service EVER!!! Holding my iPad over 2 hours and declined the replacement even I had the apple care. I have to say that all parties of my iPad are from Apple. The staff is totally a liar! I gotta send out the complaint to Apple Canada!

Nothing but pompous employees selling overpriced products. They provided me little help after I waited for an hour in store to speak with someone

I know Apple is known for their great service but every time I go into an Apple store, I feel uncomfortable because they’re always crowded and all the staff seems to be running around and extremely busy. I was at the store last week looking for an iPad Air but it was so chaotic and hard to find help that I just left and got it somewhere else. It might be nicer to actually have someone near the front greet customers and point them to where they need to go.

I would want to say thank you Will from this particular store. He took care of me and my issue in a very professional way and listened to what I had to say sine day before I had nightmare experience with Apple Store at Markville mall. He is good example of customer service and customer needs. If you have an issue please visit this particular store since staff is more polite and educated. I would also say thank you to Terry and his assistance. Good luck guys!

Apple has great customer service, this is a known fact in many areas around the world and the Newmarket location is no exception. The times I’ve had genius appointments, they were punctual, courteous and more than anything else, organized.
The only negative thing is during busy times its impossible to find a rep to help you with anything especially checking out. Other than that there isn’t much unique to say about this location.

Top notch customer service bar none.
I came in here with what I thought was a minor issue, it was much worse than I thought. The genius took care of the issue and of the customer. Under Apple warentee they give you a refurbished device to replace your crapped out device on the spot. The particular issue I was having was with an iPhone. I just wish I could do this with my pc (ARGH!!).
I came once again, as I was so impressed the first time around, this time to make a purchase, I had ended up feeling I made an incorrect choice they helped me in correcting the mistake without question.
Apple seems to realize that great customer service will win you customers. That first experience with an Apple genius was such a positive experience for me, that I wish I could afford their products.

So we’ve all sipped the Apple Kool-​aid at one point or another, whether it was for business or personal. Maybe it was for an iPod, iPad, iTouch or iPhone OR you wanted to take a bite of a big beautiful MAC (book). We all get the itch and nothing makes me want to scratch my Apple rash more than walking into the Apple Store.
For those of you whom have never been I must ask — have you been living under a rock? Are you afraid that coming out from under said rock will encourage Newtons law of gravity to have said Apple strike you on the head from above. Of course I kid, but not to worry my inexperienced Apple friend — come away with me and I shall be your tour guide through the mist.
Most will know that walking into any Apple store (especially the Newmarket location) is what I imagine an addict feels when partaking in their favorite vice — sheer exhilaration. The crowds, the buzz, the absolute joyous organized anarchy.
Crowds of people swarm over the latest and greatest like Vultures on the serengeti, or swine at feeding time. It’s almost National Geographic worthy. However, unlike the swine or vulture, Apple patrons aren’t jostling for position or fighting over scraps — no no — they all appear to have this passive glaze over their eyes (almost in reverence) like members of a super elite techy cult. It’s amazing to witness.
One by one, blue shirted Apple Store employees gravitate to the lost or facially confused and bring them to a station for processing (think Willy Wonka’s Oompah Loompahs — Except Steve Jobs is the master Choclatiere). Within moments the «oohs» and «ahhs» escape their lips and you can see the «I WANNA I WANNA» five year old in their eyes.
My recent trip in for a MAC approved printer was no too different from the general experience, Dave helped me out with my fancy new EPSON Workforce 545 (great printer by the way). He told was friendly, knowledgeable and gave me his undivided attention.
Coolest thing, we were talking about the printer at a station and then moments later another blue shirted Apple-​LOOMPAH brought it out to where we were standing — like POOF! MAGIC! How’d he know to bring it out to me? I’ll never know… guess i need to add that to my list of unsolved mysteries (like the caramilk secret, and how much wood a wood chuck could chuck…)
Thanks Apple Store — great experience all around :)