Roy Mathews

I have seen Dr Mathews before for an ingrown toe nail. He seemed decent on that visit a year or so ago.
I contacted him recently about extreme foot pain and an orthotics appt.
I was pretty astonished at his rude, condescending and unprofessional reply.
At first I thought perhaps I read too much into it, so I posted it on FB for feedback. The general consensus was that he was very unprofessional and shockingly rude.
So I thought I would share this as some people may not want to be treated like SHIT in dealing with a Dr when in serious pain.
Here is our email correspondence (newest reply first) also the offending reply:
Sent from my iPhone
Roy Mathews wrote:
Hi Amanda,
In my opinion if a doctor is busy and booked in advanced there is a reason for that. I do not have anyone I would RECOMMEND that can get you in quick and is good…
Most repected podiatrists in the Lower Mainland are booked at least a week in advance.
You can try Dr. Riar in Surrey, he might be able to get you in quicker as he has not been in practice long. My advice though is that if you want someone good, you will call and make the appointment and be patient… would you eat in a restaurant with all the tables empty?
Dr Roy Mathews DPM
Amanda Cee wrote:
Do you have any colleagues that you might recommend in New West or Surrey?
roy mathews wrote:
Sorry we are booking 2 – 3 weeks in advance
Dr Roy Mathews DPM
Amanda Cee wrote:
Hi there
I have been having a lot of extreme foot pain the last month or so. I have been stretching, massaging and using analgesic rub on my right foot. Nothing seems to be helping.
I have a very sharp intense pain whenever I put pressure on the heel and it seems to me that the arch of my foot from the middle of the arch to the heel is sprained or torn or something on the inside part of my foot.
Now I’m waking funny as I have very few spots I can put pressure on to walk and now my heel, ankle and knee are also sore.
I think I need orthotics perhaps.
From what I can tell its plantar fasciitis and maybe a spur.
Curios if I can come in Monday for an assessment?
Orthotics are fully covered by my work, wondering if there are any other fees etc to be paid upfront?
Amanda
Sent from my iPhone

I had bunion surgery 18 months ago. Dr. Mathews was skilled, straightforward and accurate about what to expect, pleasant and funny. Very glad my GP recommended him. He provided all the info I needed to properly prepare for the surgery and recovery. The medication he prescribed was appropriate and helpful, and dealt with the short term post-​surgical pain well. He monitored me for a while after the surgery and I had no complications. Not to say it’s a piece of cake — it was almost a year before my foot felt fully normal. My foot looks and feels great now. His receptionist was also pleasant and when I called with questions I had forgotten to ask in my appointment, got me the answers right away. If I need my other foot done, I will certainly choose Dr. Mathews again.

I had a bunionectomy two years ago. I have had a few issues over the past two years, and Dr. Mathews has been amazing and has seen me each and every time I have called in. No matter how big or how small my problem at the time, he made me feel good and fixed me up before I left the clinic in Kerrisdale. I would thoroughly recommend him. He has been amazing.

If you are having problems with your feet look no further than Dr Mathews Clinic. Located on the 6^th floor of a medical building in New West you would not even know it was there without having the clinic recommended by someone else! They are very professional and deal with your foot issues in a very timely manner. Like all doctors you may have to wait a week or so to get in to see someone but you have to expect that with any specialist and a week is such a short time to wait too.
If you are having any problems with your feet don’t let it get worse like I did just get in and fix the problem.