Nando’s Flame Grilled Chicken

I have to agree with the other reviews here, in terms of portion and quality of food. The menu here is bigger than the Nando’s we usually go to by Metrotown and we happened to be in the area so we decided to dine in.
Service was not horrible, a guy greeted us and let us know we could get seated anywhere, and then told us we can go up to order and they would give us a number like usual for someone to bring our order to our table.
The portion seemed so much smaller than what we normally get at the Metrotown one, and I don’t think Metrotown is overly generous or anything.

Just grabbing a bite of lunch before hitting the casino close by… I’d seen these places around but never really knew what type of food it offered, so today was the day to try it out!
Right from the time we walked in the door, I knew it was gonna be a great experience!
The décor was warm and festive. Kinda of had a Mexican but European flair.
The staff was so kind and friendly, the menu was thoroughly explained.
Once we made our minds up, we placed our order, had a beer and waited.
Our food was delivered quickly, presentation was terrific, I wish I took a picture, it really was appealing.
And the quality was top notch, you could visibly see how fresh it was…
Now the taste test…
I went for the medium peri-​peri and it was perfect for me.
Atmosphere, staff and food was awesome…
The whole experience was excellent.
I would definitely go here again and recommend it to others.

Worst service ever. Whoever is the manager needs to get fired. The franchise owner should be fired by corporate. Staff are rude. Food is slow. Being busy is not an excuse! 0 stars!

Loved the deco and ambience at this location, I gave 4 stars because the veggies left a slimy taste in my mouth yuck!
Chicken and Peri fries were good as always.

Absolutely terrible service… On a takeout order! Will not be going back here. Don’t tell someone their order will take 10 – 15 minutes, only to have it ready just about an hour later. The whole point of calling ahead for a take out order is for the food to be ready in time for pickup or close to that given time… Not to start the order when the customer walks in the door after the estimated pickup time expecting their meal. I could have gone grocery shopping and made a meal in that time! And the manager couldn’t have cared less…
Love the Nandos franchise, and we frequent other locations that are closer to home. This situation is unique to this location. We have eaten at this location once before, and it wasn’t a particularly wonderful experience then either.

A good quick little lunch spot.
enjoyed the chicken skewers with the rice for a lunch.
Well prepared and seasoned. Like the variety of menu choices and the hot sauces available to spice things up.

They ran out of chicken!!! we couldn’t believe it… we had to wait an hour and 45 mins. there manager was a huge B! she wore such a low cut top everything was exposed, I’ve heard she’s been written up for that. hello family restaurant, there pop machine was broken telling me it wasn’t.i payed three dollars for this pop. finally after we got our meal the real manger came in fixed the pop machine comped our meals, gave us beer and chocolate cake… over all it was kk.

thought I’d give Nando’s another shot.
This time went to a different location which had just renovated and new owners.
finally chicken that was moist and not dry or looked reheated. the other store I went to was in Richmond off Ackroyd & No. 3 Rd.
Thanks you for making my Nando’s experience worth while.

Nandos, as a franchise, is great! No matter how bad our experience is, it is always not bad enough to warrant writing a bad review.
This review is for this location only.
We visited this location on Christmas eve in 2014 at 5:30pm. Their closing time was 7pm.
The restaurant had some patrons inside so the atmosphere was lively (hence the 2 stars).
Upon ordering a Chicken Sandwich, a Chicken Wrap, and a small peri fries, my girlfriend and I received the following:
Chicken Wrap:
— 2 small and not-​so-​long slices of chicken in one half of the wrap
— No jam sauce, which is the reason we go the wrap.
— Chicken was not properly grilled/​cooked
Chicken Sandwich:
— «mini-​sized» chicken patty, which was okay but when I got to the ¾ mark, I realised there was no meat left.
— Cold bun
Side of Peri-​fries:
— Cold fries
— Hardly any ‘spicy red flakes.‘
Actions upon receipt of this:
We informed the manager about the chicken wrap and showed her the evidence.
The Manager’s response: «What do you want us to do?» Unfortunately, I wasn’t able to tell if she was serious or sarcastic? We asked her what our options are as we obviously don’t know what they could’ve done since we don’t work there. She responded by saying «What can we do? I mean its Christmas eve.» Her tone of voice suggested that she wanted to get out of here and don’t expect good quality since its christmas eve. There was no direct apology and she said «Okay, i’ll give you some chicken on the side.»
At that point, we waited for the chicken to arrive and it did so after most of our food was finished, of course. That chicken also didn’t have any sauce, was plain, and not very appetizing as it had some fats in the tiny side plate she gave us.
Meanwhile, I asked one of the workers for a cup of hot water. She said «Sure thing»
10 minutes later, I asked again and she said okay and finally brought it. It was evident she wanted to go home as less than 2 minutes later, we saw her put her jacket on and leave.
This was honestly the worst experience we have had at any Nandos. Food quality was bad, service was bad, management was bad.
A simple solution would be to discuss the team structure, discuss the issues with the employees, which was evident, and go from there.
We don’t see ourselves going back to that location as the location across the bridge, though smaller, has better service and we have yet to have a bad experience there.

November 2014 Anyone been by to check out the new design! Phenomenal! Food was great, service was great… I’ll be back again and again!

Chicken was good. Ordered a side of mashed potatoes with it. They were not mashed and found myself chewing the potatoes. Huh?
Got medium spice, which for me is at the top end of my spice level.
Nando’s is one of those places that I totally forget about. I will probably forget about again. It was ok. Don’t recommend the mashed.

The portions were surprisingly small for what its worth so I won’t be returning to this specific location. Portions were prepared pretty similar to Metrotown’s food court Nando’s.
Next time, I will just go to the one on Kingsway or Kerrisdale! Never disappoints me there.

Snotty bitch at the counter. Small portions.
Nice looking joint, was expecting something satisfying. Walked up to the counter, asked the pretty blonde teenager what «Perri Perri» is (It’s mentioned about a hundred times on the menu and signage, but doesn’t describe it). She says «It’s our spice» and gives me a withering look.
I order a quarter chicken dinner with coleslaw and mashed potatoes. I ask if they have a license. She doesn’t understand what I’m saying. I say do you have a liquor license? She gives me a dramatic eye-​roll as if to say «Duuuh». Points to this barrel-​thing by the counter with beer bottles poking out of it. Oh. OK.
Food is $ 12. A bottle of Canadian is $ 4.50. Pay for food. go to washroom to clean up. Come back out and sit, having a look around at the nice décor. Very nice young man arrives with my food, places it before me. Just a plate. No cutlery. Go back to the counter and ask blondie if I can have some cutlery. She points to the other side of the dining room, there’s this kind of screen, behind which I find forks and knives and napkins and stuff. Nice of her to mention it before. I grab a bottle of the Perri Perri sauce to get to the bottom of what it actually is. Just to see I grab a bottle of ketchup. I find you can learn a lot about a place by sniffing their ketchup.
Back at the table, the quarter chicken is really just a chicken leg. It’s pretty scrawny, but the marinade is quite yummy, any other restaurant would call it jerk. The coleslaw is fresh & tasty. The garlic mashed potatoes are kind of gummy and bland.
The perri perri sauce is basically pickapeppa sauce. The ketchup was funky, they refill the bottles without washing them and don’t refrigerate the ketchup between shifts.
Nuff said.

Cured a hangover quite well.
Went for the chicken whole wheat wrap with fries and vitamin water. Pricey at $ 14, for lunch anyways. Chicken was fresh, though I dosed each bite with their peri sauces (worth taking home). Fries were a McCain rendition but I needed the grease.
The two ladies at the front were somewhat entertaining. They kept bickering at each other about stuff. Odd couple.

Peri Peri whaaat!!!
What can i say about Nando’s Chicken! Nicely grilled to perfection (well u kinda have to unless u want to order medium rare with a side of salmonella. bad joke. sorry) I Love my chicken spicy. the spicier the better is what i always say! i even bought a bottle of their hot sauce as well as their garlic sauce! and its either the quarter chicken leg (dark meat son!!) and a side of fries and rice! (remember… im fat!) very flavorful! its certainly a change from the regular fried chicken lovin! ;) I usually go to the Richmond location. but either location is just as good! consistency is key mr Nando!

Holy crap this Nando’s is spicy! And I love it! My favorite is their chicken pita. Their pita was actually fresh, and chicken was moist!
What else can i say about Nandos, other than, «go there!»

I admit I am not a regular here, mainly because of the price. With that said, the food is pretty decent.
Parking is ample thanks to this location being part of a strip mall. Service is prompt and friendly, and there are also newspapers available.
They have different sized meals ranging from $ 8 – 11. You can either get chicken with 1 or 2 side dishes.
The chicken is among the best you can get around here. The difference? It’s grilled, not fried. Oh, and the Peri Peri sauce is awesome. There are 3 types, and you can add it all over your rice, fries, or chicken. The chicken itself comes with different spiciness levels. I had the Hot (2^nd level from the top) spiciness, and hot it was. They don’t weaken it here. The pieces of chicken are not that physically big though, so don’t expect something from the BBQ section of Superstore or Safeway. This is my biggest gripe. You can leave hungry if you’re not careful.
$ 10 for a chicken meal is a bit on the expensive side in my books, but maybe it’s because I’m used to eating (cheaper) Asian food.

I am a fan of the Nando’s Chicken chain; anytime you pour hot sauce on anything I will generally like it.
Not for the faint of heart (well at least those with a low tolerance of hot food) their peri-​peri sauce is simply addictive. Have started my peri-​peri obsession with trying it on a baked potato, I have branched our and tried a variety of the chicken offering — my personal favorite is the chicken pita without tomato and «hot» chicken (note: me being someone who dumps crushed chili paste into my food without issues deems this to be hot).
If you are less apt with spicy food they offer «medium» hotness or if you really don’t handle it well they have a lemon garlic sauce as well.
My suggestion for hot food lovers — get the hot or extra hot, come with a supply of kleenex as it will make your nose run, your face flush and maybe you’ll sweat a little bit.