Hyack Excel Tire

I normally do not give reviews, good or bad, but this experience warrants one.
Earlier this month, I made a 10am appointment to change my oil (which I purchased on my own, since it was synthetic, and I did not want them to have to order it). I arrive and I am told that it will take about an hour to fix my car. I come back after an hour and a half, and ask what is the timeline. The agent at the front tells me that she is not sure if they have started on my car and the person that is supposed to be working on it is on lunch, but she believes they have not started to work on it.
I have a 1pm appointment to be somewhere, so I give it another hour. At this point it is 12:30 and they have still not begun working on my car. Mind you this was just for an oil change and a basic checkup. Right as I go back in to tell them to cancel the appointment, a mechanic begins to work on my car. I ask him how long he thinks it will be and his reply is: «it will not be any quicker if you stand around».
At this point I am appalled, so I leave, cancel my 1pm appointment, and expect to get my car back working within 20 – 30 minutes. I wait in the waiting room, and wait until 1:50pm to get my keys back. I ended up missing my 1pm appointment, and coming late to my 2pm appointment. Had I known this was to take four hours for an oil change, I would have never booked with this company. No one at any point until the last moment when they asked for payment even acknowledged that this was a long wait. I did not say anything, as I was in shocked leaving, so I figured this would be the avenue to go.
I was charged over $ 50 for an oil change where I brought my own oil, my front light was not changed, which was the only thing I had brought up other than the oil, and worst of all, my car began to shake/​rumble since then and has been progressively getting worse, and it has been two weeks since. The mechanic took his time to get the job done and was extremely abrasive.
I have never ever had any experience like this in any customer service experience and will not be returning here again, which is a shame since I live only a few blocks away.

This is the first time I have been to Hyack Tire, it’s right beside Douglas College in New Westminster. I have a tire which was leaking air since I put winter tires on and I had to get it fixed before the weather gets too cold.
Their service is wonderful. I didn’t have an appointment, it was just a walk in and they managed to attend to me. Their service was speedy and the technician knew exactly what he was doing.
I was in and out of the place within 30 minutes. I was initially quoted about $ 27 plus taxes but the kind lady gave me a discount and charged me $ 20 plus taxes. That was really nice since I’m a student maintaining a car with a part time job.
On the way home I passed by Kal Tire, stopped to get a quotation and the gentleman there said it would be about $ 33 plus taxes for each tire.
I sure am glad I went to Hyack. You will be too!

I’ve been here twice now & been very happy with the service! Unlike my other truck repair shop: /​Its not often a person spends money on fixing a vehicle & walks away happy. The staff here are friendly & genuinely honest. Their not trying to sell you anything extra. I can see why they have a such good reviews. I will be back for sure! So glad my old car broke down once & was towed here! Thanks Hyack Tire!!!
Oops, sorry about the biz photo. I tried to delete it, but can’t seem too… Ah well it’s true anyways! :) thanks again!

I am always impressed and extremely satisfied with all my experiences at Hyack Tire. The service is professional and friendly, and their quotes are honest and fair. It’s always nerve-​wracking to visit a mechanic with an old 1992 VW Jetta as you worry the bill will be enormous. Every time I have gone to Hyack they have been forthright, fair and efficient with cost and their work. I trust them immensely and always leave extremely satisfied.
I wouldn’t hesitate to recommend them to anyone looking for good old fashioned service which seems to be a rarity these days. Kudos to Hyack!

I came here for some help to diagnose a steering wheel vibration problem. I put some used tires on at another shop and they said they balanced it. However I had vibration at high speeds on the highway. I went back to the original shop and they rebalanced it. Same problem. So I gave up for a couple months. Then, I was driving by hyack and decided to get a second opinion. Right when I went in they were very friendly and efficient. David listened to my problem and got my car into the shop right away. They rebalanced all my tires and found out that my back 2 tires were very off balance. The mechanic sat beside me to explain this to me. This shop is very honest and professional. I will be taking all my business to this shop from now on. They treat every customer with respect whether its a small job or big Job. Great work David! Thank you!

Hyack Tire is the best in every possible way for everything. When my car was making a weird noise I took it to them and what was initially priced as an $ 800 part replacement became an $ 80 repair. They give me tire recommendations I trust. They are happy to work with your schedule — I’m never available when they’re open so I drop off my car, put the key through the slot and they leave the key under the mat at the end of the day and call me to pay over the phone. They’re friendly and keep you informed of what’s going on. They never ever overcharge. They take such great care of my car. I’ve recommended them to friends and everyone LOVES Hyack Tire. They’re too good to be true!

I get my winters/​all-​seasons taken on/​off at Hyack Excel Tire. I have been going to them for about 7 – 8 years now, twice per year. I’ve also taken flats to them. They’re great. Everyone is very friendly and at least in the case of one of the flats I took to them, honest. I was convinced I would need to replace the tire and accidentally let slip that I thought that when I dealt with them — but they just patched it. Saved me a bunch of money and the patch job it has held to this day, many years later.
As a bonus and this may seem trivial, but you know how you go to a mechanic or auto-​body shop and you ask them to call you when they’re done because you’ve already read every magazine in their waiting area the last time you were there so you’d prefer to go off and do something more productive with your time? Seems like an easy enough, trivial thing to do. Except it’s not. Hyack has never failed in this trivial task. My dealership where I get oil changes 3 – 4 times per year with all the fancy computer systems in place? They fail miserably at this no matter how many times I explicitly ask them to call me. Place I had my brakes done? Failed.
It’s hard for me to get excited about a tire shop and I feel a little weird giving them a 5-​star «Woohoo! As good as it gets!» rating, but they deserve it.

I can’t even begin to say enough great things about this place!!! My sister recommended this shop after my tire exploded driving down the freeway. I made no appointment, walked right in and an hour later I had new front tires! And, my wallet survived too! I would recommend Hyack Excel Tires to anyone who asked.

Awesome place. Best place we’ve been for tires and car maintenance. Everyone we’ve dealt with has been forthright and honest. They have our business.

I’ve been here twice now — once for tires, once for a timing belt. Both times were quick, efficient and completely honest. Their pricing is very reasonable, their people are friendly, the tires I was sold have been a vey good value — great traction, reasonably priced and long lasting.