Hyatt Regency Montreal

Avoid. Like the plague. To give it one star would indicate it were a fleabag kind of place, which is it not – so I begrudgingly give two. They charged us no less than THREE TIMES for our stay here and it took a very persistent three days of making phone calls to get refunded. I’m still not sure whether this was total incompetence or a shady scam, but I feel others should be warned– do you really want to risk getting 2k+ charged to your card? Now, if they had been even remotely apologetic, it would be another story, but of the several people I had to talk to when dealing with this mess, only one was.
They didn’t give us the room we booked, either. When we returned to the front desk, they said they were unable to but could move us there the next day. It would have been one thing if they’d just been upfront about this– the fact that they weren’t, that they tried to see what they could get away with, was a little insulting.
The website, and the brand, would lead you to believe this is a luxury hotel. Don’t be fooled! Our room was dusty, with drab lighting and peeling wallpaper. The rooms are the same quality as a Holiday Inn. Actually, I think some Holiday Inns are nicer. Really, just stay at the Travelodge across the street– you’ll pay less and get about the same.
The location is convenient, but there are plenty of hotels in this area. There is also a lovely steam room, which I guess is the only thing keeping this place classified as ‘luxury.’

We arrived at the Hyatt in Montréal for a bachelor party Friday afternoon with all intentions of staying at this hotel as we had a reservation for two doubles for two nights. «Paid in full and guaranteed» was what our email from
read however we were told they only could accommodate two King rooms with cots. After obviously explaining the unacceptable conditions we were half-​hazardly provided the manager doubled down and told us it’s true they couldn’t give us what was guaranteed. The bachelor matched that stinking pile of poo excuse we were provided with a nice steaming pile of his own. Yeah that’s right, we snuck back into the hotel to get back at them and left a HUGE corny poop inside the front desk draw that holds all of the hotel cards. If you stay at this hotel you might get the flu from his fecal matter as he was also sick as a dog. We ended up going to the Hotel International great place.

Our first stay in this hotel in Montréal. The location was amazing and central to almost everything!
The room overlooked the Place des Arts and the superb light show on opposing buildings in the near distance added something special too. The hotel access to the adjacent shopping complex also was very convenient with apart from many other shops, an IGA food store and even a food court on the lower ground. The underground walking path system is also accessible from the hotel complex.
There was also car rentals located in the car park which was convenient too.
The staff were amazing and were happy to assist when we needed them.
There was complimentary water bottles at reception whenever you want and the rooms were serviced brilliantly.
You should also check out the unique wine bar which is self serve next to a wonderful fire place and comfy lounge chairs!
The only tiny negative about our trip was construction going on opposite the hotel which was noisy from about 7am BUT not the hotels fault at all of course.
Would definitely recommend this hotel and will stay again when we return to Montréal.

I was surprised at how run down this Hyatt property is. the rooms are really basic and the bathroom is tiny. oddities included the shower head being off-​center and the sink seems very low. the worst part of my stay was the construction happening across the street from the property. the jack hammering started at 5:05 am on Monday and at 6:10am on Tuesday. not possible to sleep through that, earplugs or no. also irritating is the slow elevator ride from street level to the lobby. bartender had no idea what a French 75 was (Um hello?) and said — no I’m not making that; choose something else. ?! on the flip side the rest of the staff was friendly and professional. probably wouldn’t stay here again.

During my first trip to Montréal for a combination of business and pleasure, this hotel was ideally, centrally, and visibly located… the tall buildings beside it made it easy to find while walking, even without GPS. The complex beneath is pleasant (but some businesses close early), and it’s possible to walk underground the entire way to the Convention Center several blocks away.
China Town is on one side (some restaurants are open very late), shopping and coffee (Second Cup… yum!) are further down St. Catherine in the business district, and The Village in the opposite direction is fun. Old Port and Notre Dame are a 15 minute walk, and the streets that way are good. The easy to use subway is also accessible via the underground complex below. Casino is over on the island, accessible by subway/​bus combo or $ 20 taxi ride. My advice is to have the concierge arrange for Westin Limousine to take you to the airport. It’s around $ 60 US.
This is a nice hotel, but it’s more business oriented than of a romantic nature. I found it to be pleasant and relaxing, though, with good views of the Art Museum and the crowds below. Our room was clean, quiet, and comfortable. I found a decent deal online, and the hotel was a good value for that price.
Thank you for making my first visit to Montréal a very pleasant one, despite the chilly weather of late March!

Had a lovely experience at this hotel, primarily because I feel like we were treated like people and not just customers. We were given some accommodations above and beyond what most other hotels have been willing to provide. These accommodations had to do with peculiarities around our uncertain schedule (eg. changing reservations on short notice). Bed was extremely comfortable, room was spacious and clean, breakfast was great, and the location of the hotel is fantastic. We’ll be staying here again the next time we’re in Montréal.

Location!
This place has a great location! Desjardins shopping complex connected underneath, entertainment district within walking distance, touristy spots blocks away. Can’t complain.
Hotel amenities are your typical offerings. The bar/​lounge was cool. Very stylish and modern. Plus they had a wine tasting type of machine that was really cool too! Indoor pool, pool table but wish they had a gym!
Room was the standard 2 double bed. Modern, nothing crazy. They offer lots of room types and the suites look pretty good!
With the hotel being connected to the shopping complex, there’s a BUNCH of food options just floors below you at the food court. There’s a grocery, bank and shops connected as well!
Only downside to this place is the inconvenience of having the front desk/​concierge so small, could be a long wait at times. Also being on the 6^th floor is inconvenient. You have two elevator rides to get to your room. One up to the 6^th floor where the lobby is, and another to get up to the rooms.
There are only two elevators in the lobby areas, recommended you go behind the valet stand and take the elevator from the shopping complex up to the lounge behind the reception area. Much faster!
Train Station is across the street at Places De Artes so transportation throughout the city is easy!
Hotel points were used so can’t speak of it budget wise opposed to other hotels, but this was a great place to stay!

I stayed here in mid June 2015. It is a great location, possibly the best location if you want to experience downtown Montréal. I would stay here again. Parking was a bit of a pain (should have used valet parking).
Breakfast was very good, and both waiters that I had at breakfast were friendly and professional, so was the rest of the staff. I would stay here again.

Centrally located in Montréal and walking distance to old Montréal! A bunch of great restaurants nearby and plenty to see. If you’re looking for a good location to explore Montréal come stay here.

Great staff! Wonderful place and in the heart of it all in Montréal!

Mediocre, fell far below expectations. Yes I did get a great rate through an app and it’s in a prime location. The staff didn’t honor my guest’s business ID that usually includes breakfast and other perks (due to online booking). Super slow elevators. No late check out.

Since I was just staying one night in Montréal and wouldn’t be in my room much, I stayed at the Hyatt Regency since it is close to where I needed to be.
The bed was comfy!
I’m not a fan of this hotel:
* The rooms are dated and in need of upgrading (though the lobby has recently had an extensive renovation).
* The bath tub isn’t very deep and the faucet and showerhead aren’t centred and are off to the side.
* You have to take an elevator from the lobby to the room, which is standard … but the four elevators are sooooooooooo slow and take forever to come and then get you where you want to go. Then to get out of the lobby and onto the street or the mall that’s attached, you have to take other elevators.
The plus is that it’s on Rue St-​Catherine so it’s handy to shopping and restaurants.

This review is only for the bar. They were very nice, but the bartender tried to encourage me to go elsewhere. I can only imagine that people in Batman shirts are not the usual clientele.
Other than that, it was great. The environment is lovely inside.

Ha – on the weekends this place is totally a party hotel.
Loved that they put the Bachelor Party (25 of us) all down pretty much in our own wing of the hotel. They’re smart. I guess it wasn’t their first rodeo. LOL
Average rooms. Small showers (and I’m not a big dude). Cool lobby. Weird way to get downstairs… you’ll see.
There’s a mall sort of food court under and next door.
Jeanne-​Maunce is like a 15 min walk to get right downtown. Close enough. But far enough.
Good if you’re going to light it up for the weekend. Would I stay here w my family? Definitely not.

If you like small outdated rooms with staff who’s only concern is not to help you then this is the place for you. Arrived from LA to find a very small room was waiting for me and my party when I had asked for a suite, So instead of helping with this they told me that was the only room available and they could do nothing and if I wanted I could cancel, so that’s what we did and went to le crystal.

Stayed here during Jazz Fest 2015. Had stayed previously also. Very nice rooms. Lobby is on the 6^th Floor, so you are waiting on Elevators to go to Check In. Nice restaurant off the Lobby along with a Lounge.
You can go down the Elevator right into the Mall attached underground. Very handy, a Food Court also located in there. Being right downtown, allows for alot of optional dining experiences to.

The best thing about this hotel is the location, seriously great spot right on Saint Catherine– go down either way and there’s a ton to do, see, and eat. It’s also walking distance to Old Montréal.
I also think the hotel bar is pretty nice, love all the fireplaces and the dark, swanky atmosphere. The indoor pool is also really pretty and has a great view of the city. I definitely spent some time lounging there… They should have a bar though!
Unfortunately, I wasn’t a fan of our room. It was mostly clean and the hotel staff was nice, and the AC worked just fine, but the toilet handle was broken, the wifi didn’t work on our phones at all, half of the outlets didn’t work (I woke up with a dead laptop when I thought it’d been charging all night), and the USB ports so conveniently located on the nightstand lamps didn’t work either. There’s no balcony and the lighting in the room was awful– especially in the bathroom. Like… Green. I don’t know, the room just wasn’t… Nice. I probably wouldn’t choose to stay there again.

This is a nice, modern looking hotel but the layout is a bit confusing the first time around. The hotel sits above Complexe Desjardins, so the lower levels get you to this commercial gallery with tons of shops and restaurant options (mostly fast food, but it’s still convenient). Just make sure you hop in the Jeanne-​Mance elevator facing the hotel bar. This is also where hotel guests can park their car.
I’ve stayed here twice for conventions and the hotel was always packed. It seems like there’s often a lot of events going on here, I assume because of the proximity to the Palais des Congrès. The lobby area is always busy and full of people but despite that the room floors have always been quiet. The rooms themselves are nice although a bit dated and the beds are comfortable. However the bathroom is SMALL. It’s really cramped when two girls share the mirror in the morning to do their makeup!
You can get Wifi in the rooms but you have to pay for it. I don’t remember the daily fee, but as usual it’s a ridiculous amount no one wants to pay… Anyway, there’s free Wifi in Complexe Desjardins a few floors below the lobby.

I’m mostly giving this hotel four stars because of the fabulous location. The hotel itself would be about a 3.5, but the fact that it was walking distance from our concert venue bumped it up to a 4! It’s close to Old Montréal, Chinatown and St. Catherine, so it’s a great place to stay no matter what you’re looking for in Montréal.
Driving in Montréal is never an easy feat for this Ottawan, but it wasn’t too hard to find this place. They offer valet parking for around $ 30 a day, but on a tip from the valet manager, we parked underground, which is $ 10 a day on weekends.
The hotel is attached to a mall, which is super convenient (especially in the winter!), when you want to shop a bit, or grab some junk food from Jean Coutu!
So, the hotel itself. Not super impressive, but not awful either. I don’t like how you have to enter on a ground level, but that you have to take the elevator to the second floor for reception — it just felt a bit strange. The reception staff were lovely and accommodating. The lobby décor is lovely and modern, and the lounge is gorgeous. They’ve clearly made an effort on the main level. There’s a restaurant, Saveur, where we had our breakfast (see separate review!), a wine bar, and another restaurant, I believe.
The room itself wasn’t anything too special. Standard double beds, desk and tv. Everything was super clean though, which was nice. I have to agree with some of the other reviews stating the rooms could use an update. The walls are looking a bit tired, and the bathroom could use some hardware updates. That being said, the bed was super comfy, and it was everything we needed for the night. Also, the view was incredible!
I would absolutely stay here again. We paid around $ 120 for a Friday night, and I felt this was absolutely worth it for the location and convenience.

While at Jay Peak, VT the man and I decided we didn’t want to drive the 8 hours home and with us both having a holiday the next day, we decided to have a pit stop in #Montréal, one of my favorite cities.
I booked the Hyatt Regency for less than a $ 100 via Hotwire. Located in a very convenient neighborhood, literally in between the Old Port, Chinatown & St. Catherine, it’s super central. If you’re looking for a roof over your head and it’s at a good price, the Hyatt is perfect. So why 3 stars? I’ve said this before and I’ll say it again, this gal likes her luxury and especially when in a city like Montréal, I want charm and ambiance.
What I really liked about the Hyatt:
1) A parking garage attached — for the MTL winters this is crucial. It was $ 20 for 24 hours.
2) So friendly. The concierge was a delight.
3) The hotel lobby and bar area is pretty up to date with a hip vibe not quite there. They are definitely going for the W type look.
4) The room was nice and bed comfy.
What I really didn’t like about the Hyatt:
1) The bathroom was that of a Motel 6. Dark, a bit dingy, small and cramped.
2) The room itself was dark.
3) Pretty generic feeling.
4) The alarm went off at 6AM. That should be on the checklist for all maids: turn off the alarm.
I’d definitely stay again at the Hyatt Regency if it’s the cheapest option, but I’d also spend a few bucks more if I had the option to stay with a bit more luxe.

Hôtel confortable et surtout très bien placé dans Montréal !
Les chambres sont très «standards» et mériteraient d’être modernisées pour correspondre au standing des autres Hyatt du groupe.
Sinon… Le personnel est agréable et serviable ! De vrais professionnels de l’hôtellerie ! Rien a dire si ce n’est que Bravo pour l’accueil chaleureux et agréable !!!
Je retrouve cet hôtel et Montréal avec plaisir… :-)

Cet hotel se trouve au dessus du centre desjardins qui est un centre d’achat entre autres choses, en plein centre ville et plus précisément dans le quartier des spectacles de Montréal. Un emplacement parfait, à cinq mins du centre Eaton et tous les autres centres commerciaux autours, en face du musé d’art contemporain de Montréal, tout près de nombreux restaurants et pas trop loin du vieux port ! En fait il y a tellement d’avantages et d’attractions que je pourrais en cité pendant longtemps.
Quand à l’hotel lui même, il se trouve au 6ieme etage du centre desjardins (si je né me trompe pas) et il a été récemment rénové. Je voudrais particulièrement parlé de leur lounge et de la terrasse car ce sont les seuls endroits de l’hotel que j’ai visité ! Le lounge est vraiment beau, avec des lumières tamisées aux reflets bleue et mauve! Il comporte une table de billard, un bar au centre et plein de pièces de déco interessantes ! Le lounge donne accès direct à la terrasse et je crois qu’il est aussi connecté à la piscine bien que je n’ai jamais encore essayer d’y accéder! La terrasse donne une vue sur le quartier des spectacles, juste en face du musé d’art contemportain, sur la rue St-​catherine !
Sur cette terasse, on retrouve quelques chaises allonger, des petites tables et meme parfois des fauteuils. Il y a également une section vers le coté nord qui donne une vue direct sur la rue Jeanne Mance, là bas il se trouve un petit ruisseau d’eau et une petite végétation avec plus de tables et de chaises.
Le Hyatt est très beau et j’aimerais bien séjourner dans une des chambres un jour! Il parait que l’hotel a également un centre de fitness, un restaurant et un spa !
Hotel à découvrir !

Je suis restée au Hyatt il y a quelques années pour une fin de semaine de fille. C’est via
qu’on avait loué notre chambre, donc la surprise a été assez bonne quand on a vu que l’on était pour rester au Hyatt. La chambre était assez grande pour une chambre ordinaire et les couvertes en plume étaient divines. J’adore les hôtels où la literie est tellement bonne qu’on a l’impression de flotter dans un nuage lorsqu’on dort. L’hôtel comme tel est central donc il est facile de se déplacer un peu partout en ville lorsqu’on y est. Notre but était de magasiner, et on n’avait même pas besoin de sortir dehors pour ça! Plus récemment, j’y suis retournée pour un événement sur la terrasse. Ce qui est le plus amusant de la terrasse, c’est la vu sur la Place des spectacles. La piscine donne sur la terrasse donc en été, ça doit être assez amusant. Par contre, un peu comme le reste de l’immeuble, il y a beaucoup de béton. Ils ont fait une bonne job de rendre ça plus «chaleureux avec les bars en bois et des plantes, mais il manqué encore un petit quelque chose pour que ça soit encore plus tentant. Des belles chaises confortable de patio peut-​être? Le bar à l’intérieur est vraiment cool, et très grand mais j’espère y retourner une autre fois pour écrire un avis spécifique sur ce bar-​lounge!