Eggspectation

I went there a couple of times for breakfast/​brunch and I really enjoyed the service and the food. I tried to order something new each time I went and I liked everything I had so far. My favourite has the be the smoked salmon Benny and the tropical teaser smoothie! Yum! :)

This was my second visit to this location. The first visit was excellent from both a service and food point of view.
This time it was a Sunday and I know this type of establishment can fill up so I called their number and the voice mail answered saying that they could not take my call and to leave a message (this was at 8 AM). I left my message advising that I would like a reservation at 12:30 PM and if there was a problem to call me.
I arrived at the restaurant at the time. The attendant told me there was no reservation, she said her phone was not charged. I responded that is not my fault could we still get a table?
She said very rudely, «We cannot seat you» At which point I asked how long a wait and she ignored me and started speaking to the person who arrived after me and took their name and advised them of a 30 minute wait.
These folks will be another restaurant to close in this location with customer service like that. She wouldn’t even both to check the voice mail to verify that indeed I left that message.
I shall not return despite my previous pleasant experience.
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I’m giving this 5 star rating based on the only thing I’ve eaten here (twice) the Bravocado. It’s phenomenal.

I was staying at the Ruby Foo’s attached to the place for two weeks so I ate here quite a few times at different times of the day. My best experience was a Sunday morning and I ate at the bar with their best employee Alex. She was very attentive and awesome at her job. This was the first time I ate there and was looking forward to going back… and then it went downhill.
I had ordered French Toast one evening and it was not fully cooked in the middle. Didn’t eat it but didn’t have time to for them to remake it. They apologized and still charged be for it. I didn’t have time to argue so I just paid the bill and left. The service was a ²⁄₅ on this experience with my having to flag down another waiter just to get a refill.
A few mornings days later I ordered a eggs Benedict that was good but still had poor service. Two nights later after a long day at work I didn’t feel like searching for a place nearby so I thought I would give it another chance. I ordered the French Toast meal again and specifically asked to make sure they cooked it all the way in case it was the same cook. I took two bites and made it to the middle and sure enough it was soggy and tasted like raw egg. I wasn’t that hungry so i let the waiter know it was made wrong (again) but didn’t want it remade. Pretty sure he didn’t even mention it to the cook. Not mentioning anything I wanted to see if the would charge me for it and I was in shock when he did. Not having the energy to argue I just paid it and showed my dissatisfaction in the tip. There attentiveness was piss poor on this visit as well as I sat most of my meal with an empty drink.
Stopped going for a few days until the last night I was there as I didn’t have the desire to drive out in a blizzard. Ordered the meal with Pancakes. Luckily this occurrence the food was great or I would have lost it. Unfortunately the service was pretty terrible as my drink was empty for 70% of the time. The place has some great ($$) smoothies that are good if you are in a hurry. I would have given it one star if it weren’t for such a great experience my first time. This place has a lot to learn in the front of the house and back. I was hoping they had a way to leave a survey from the receipt but no luck. Figured this would be a good place to give feedback.