Apple Store Sainte-Catherine

After 3 days of telephone support (1 hour mornings, 1 hour evenings) I nearly gave up on solving the issue to download 4500 photos to my new laptop. - As final attempt I rushed to the Genius Bar on St. Catherine St. to get help there. In a courteous and fast way my problem was cleared up and resolved! THANK YOU!!!

Je né ferai pas de commentaire sur le prix des produits: on connaît déjà la chanson. Par contre, en termes de service, de productivité, BASWELL, c’est la formule 1 du shopping.
En 5 secondes, trois employés me disent bonjour et sont disponibles pour m’aider. Comme je suis un être exceptionnellement débrouillard, je sais déjà ce que je veux, alors je me dirige en haut.
Je prends l’item désiré et j’ai à peine le temps de me retourner qu’un commis me demande si j’ai trouvé ce que je cherchais et me demande des précisions sur mon laptop pour s’assurer que j’ai choisi le bon produit. Il a déjà un truc pour payer sur lui. En 4 minutes environ, je suis sortie du magasin.
Je capote.

I called in the morning to check my Macbook, since the battery needed a replacement. They gave me a very late appointment at 2:30 PM. I come here and I see the huge crowd of customers hovering around tables and there’s little space to stand.
They take me in and tell me that my laptop will be ready for a pickup later in the day or at most the day after at 11 am. I leave the place and receive a call approximately an hour later and they tell me that it’s ready to be picked up. I go upstairs again and I encounter the over crowded scene one more time. Fortunately, they had cleaned my laptop and it made me feel slightly better. They charge a lot for every single thing you need to replace. In addition to the battery, I replaced the shoes of my laptop (Yes, those small black plastic circles are called shoes they tell me) and each cost $ 10! So, my entire bill came about $ 194. Unbelievable!

I walked into the apple store on a whim, just traveling in Montréal and my phone stopped charging. The staff was very helpful and friendly. They figured out my problem and though they were swamped, they got me in and out and solved my issue. Even suggested I make an appointment to come return the charger I had bought because mine was under warranty. Came back the next day and after a short wait, talked to the staff and got my money back, and a new charger. Great customer service, worth the wait.

I shouldn’t say it but I will. Dear Apple, suck my left nut.
My first iPhone’s speaker broke within 3 months. It was fortunately replaced on the spot after much back and forth.
My new 4s’ power button is broken, an issue so common that you have now authorized replacements on the 5, but not the others (this is also what cost me my itouch).
Your Genius Bar tells me its a 2 hr wait despite the number of staff chatting in groups, laughing and saying «you’re so bad!»
Other than the one staff member who told me that the flaw in your design (that you have acknowledged) is going to cost me $ 200 the rest of your staff today have been shockingly useless.
Disappointing service and disappointing brand experience.

Worst customer service with genius bar techs at this store. The appointments are never on time. They are rude, talk over you, and NEVER acknowledge Apple product quality issues, it is always the customers fault. I won’t go back again. I would rather shop at Future Shop, they provide better CS and extra warranty for the poor quality Apple products.

tried to get an appointment at the genius bar for the imac that has the white screen of death. tried 3 devices to make the appointment but the page with the id/​pw kept saying the id or pw was wrong even after resetting it or making a new one.
A: «hi, i’d like to make an appointment for the genius bar.»
B: «sorry, you have to make it through the website.»
A: «but my computer crashed. that’s why i’m calling you.»
B: «sorry there is no other way to make an appointment except online or in person.»
45 mins there and back through the crowds, 1 min to make the genius bar appointment in person.
apple…“genius?” more like apple (fill in the blank)

Though the Genius was unable to fix my apparently coffee-​soaked laptop (wha? who?) I can’t really hold Apple responsible (though I’d like to) and my review must rest on the ease of booking an appointment online for free smart, friendly tech help in a beautiful building. Booking at 9am was smart since the store was closed the vibe was quiet. The only people there were getting help like me, or learning Aperture or how to check their emails or something. The floor to ceiling windows and soft light and giant tables make the second floor a nice space both to learn and to shop (or mind shop) for beautifully designed and pricey products.

Toujours les meilleurs !!! Conseils et matériel a la pointe !!! Apple est vraiment en avance loin devant la concurrence…
Comme dans tous les Apple stores du reste du monde… Vous trouverez ici tout ce qu’il faut pour l’informatique et la téléphonie !
Le design de cet Apple store est comme les autres… C’est a dire: très sympa ! :-)

Updated:
I stopped by the Apple store yesterday to set up my phone and activate it on my network. As my previous review will attest, I was pretty impressed with the level of service that I received from Clara a few weeks ago, and truth be told, I was skeptical that I’d get the same high level of service twice in a row. I mean, what are the odds?
The guy ‘assigned’ to me this time around was Brenton (HI!). Based on the number of times his colleagues harassed him while I was there (a LOT), I assessed that I was in pretty good hands because he’s the resident iPhone guru. I would dock points off for all these interruptions, were it not for the amazing service that Brenton provided. Not only did he walk me through the set-​up process, but he also took the time to answer all my questions (I had a lot!), offered tips and suggestions based on his own experiences, and took a detour to show me the perks of iPhoto (way better than Preview if you’re using a Mac and are into photography). Brenton is the definition of customer service at its best — he’s knowledgeable, patient and super friendly. He takes the necessary time to get the job done right. Hey Apple — give this guy a raise! Also, get him an assistant — I think he needs one ;)

Un Apple store comme tous les autres avec une foule de curieux, pas mal de produit au Rez de chaussé et un espace accessoire et réparation à l’étage. Un peu la lutte pour circuler vu le monde mais tous les produits sont à l’essai (et ca donne envie de tout acheter). En plus de cela la boutique est bien située sur la rue Sainte Catherine.

This store smells so bad. When I walked in the other day it was like stepping into dirty public transportation — that subway/​bus smell. I HATE that smell. I think that smell is pretty universal in most public transportation in North America — but to smell that in the Apple Store? Sure, it is the pit stop for the homeless to check their email, but someone has got to kick out the loiterers and hang up an air-​freshener. Seriously.
There are tons of staff people milling around in their dorky blue shirts being all Apple-​culture-​y. They are not all that friendly. Some are okay, but some just are plain stoned.
You have to wait in a lineup at the top of the stairs to talk to one of the people holding an iPad making appointments in order to do anything service related. They should structure this better. I hate waiting in a line up on stairs. I feel like I’m in school.
It just is so disorganized in this Apple store. Service is totally slow, even on a quiet day.
I hate the set up of staff just all over the place with no apparent structure. But that is not unique to this Apple store, but to all Apple stores. I guess if I want more organization and rigidity, I have to turn back to my old IBM-​Love and his entourage of Microsoft nerds.
Okay, in summary AND in order of importance:
1. This place smells bad and they have to do something to freshen the air
2. Make the check-​in point for service in a better location so you are not trapped behind the masses on the stairs
3. Enforce the rules of basic customer service to all staff — remember, your chain is as weak as that bitchy crabby stoner that spoils the whole batch

Un Apple store comme tous les autres avec une foule de
curieux, pas mal de produit au Rez de chaussé et un espace accessoire et
réparation à l’étage. Un peu la lutte pour circuler vu le monde mais tous les
produits sont à l’essai (et ca donne envie de tout acheter). En plus de cela la
boutique est bien située sur la rue Sainte Catherine.

My iMac has been acting weird for the past few months and I finally decided that it was time to take it in for servicing and repairs as I have a MacBook Pro from 2006 that I can use in the interim.
I made an appointment this morning for the afternoon, packed up the iMac and headed downtown. The iMac is not a light thing, and the moment I walked through the doors of the Apple store, someone took charge of the box from me, walking it upstairs and checking it behind the counter until my name was called. At exactly the appointed time, a gentleman came over to take care of me.
From start to finish the entire process was seamless and I left the Apple store feeling like they took their time to answer any questions, gave me several options to resolve the problems I was having and made sure I walked away with everything I needed.
I always seem to get great customer service at Apple and that’s what keeps me coming back!

Large store, not too crowded. Blue t-​shirt guys always nice and smiling.
Sooo much better that the Toronto Apple Store!

Apple, c’est cher. Mais beau. Mais cher. Mais design. Mais cher. Mais le service à la clientèle est très efficace. Mais c’est cher.
En gros, cela s’appliqué également au Apple Store!
La boutique a un look très épuré et une esthétique particulière à la marque.
J’y suis allée 2 fois pour des problèmes avec un iPhone récemment acquis (c’était en 2010). J’avais pris soin de choisir une heure de rendez-​vous via Internet. J’ai attendu un peu plus longtemps que prévu, mais le service a été impeccable. J’avais eu une mauvaise expérience quelques jours auparavant quand chez Telus, on avait tenté de résoudre le problème en me faisant acheter une 2e carte SIM, alors que je savais que ma carte fonctionnait correctement. J’avais donc quelques appréhensions en arrivant à la boutique, mais sincèrement, j’ai été très satisfaite du service et des réponses de l’employé du Genius Bar.
La deuxième fois, j’y suis même entrée (sans trop m’en rendre compte) avec un sac réutilisable à l’effigie de Microsoft et aucun ninja Apple né m’a attaquée. ;)

Nice Apple store on two levels and free wifi, even for those of us who are rocking with an Android. Interesting to see the advertisements and signage in French.

Have you ever watched a nature doc on the Queen bee and the honey bees are fast at work flying, hovering and stopping, then take off again. If bees wore blue tshirts and had headsets and iphones holstered to their hands then this Apple Store is the hive. Only the Queen in this case, is in Cupertino.
So yeah, every time I’ve come in here, everyone is running around, and swarms of people are hunched over or looking around, people walking up or down the stares with either delight in their eyes, or a certain emptiness where the reflection of a couple of Monopoly moneybags have sprouted wings.
It is grand in there, it is large, and probably larger if there weren’t so many people there. I had to get a replacement charger from there, and as I lined up to pay, a small blue shirted bee happily poached me and offered to help me out.
I was in and out in about 14 minutes. No greeting at the door, in or out, but the second I had goods in my hands, I saw smiles galore and walked out with one monopoly money bag reflection flying away. But it is a Macbook that I have and cherish, and I know I spent more time gazing into it, than any other human or object in the world right now.

I bought recently an unlocked iPhone (so I can use it when I go to Europe, which is at least twice a year)…and the customer service was rather crappy, the employees walk around with an air of arrogance, you ask for help and they turn around and leave you talking to yourself. I asked the Black girl if I could use the phone with the current SIM card and she said yes, while actually i had to go to my carrier and get a smaller card… which means she knows dung about the products. I don’t really care about the flare, or the architectural style of the store or whether people worship Steve Jobs or not, I care for customer service. in this sense Apple is no better than McDonalds… probably next time I need an Apple product I’ll go online, and for tips about how to use their stuff there are lots of websites or can go to the forums at the Apple website… the Genius bar. I think it’s a rather Dumb-​ass bar

I am reviewing the store, not the product here. I adore Apple, I have an: iPhone, iPad, MacBook Pro, etc. My old MacBook pro served me well, 6 years of kickass service but it had become so slow and I had about 23 seconds of battery life at a time, not good.
I skipped on down down to the Mac store on Ste Catherine and it was a quiet night there. I had made an appointment at the Genius Bar so that I could get some tips on how to get all of my old files onto the new laptop that I was buying. 1500 $ later and 4 different ‘genius’ sales people later, I had my new laptop purchased and I was heading upstairs to my genius appointment. They told me that they could in fact, not help me and that I would need to purchase the 80 $ Mac One-​to-​One deal if I wanted help (seriously?) I made it clear that all I wanted was for them to transfer my stuff from iPhoto and iTunes from my old Mac to my new Mac because I am a busy lady.
Finally after telling me they would do it but that it would take 3 days, I walked out and said ‘screw this’ and I figured it out on my own, at home in like 2.5 minutes. Screw you Apple store, you were of zero help. I adore your products, but you should not be walking around calling yourself a ‘genius’ by any stretch of the imagination you money grabbing punk asses.

The Apple Store is a magical place. Just remember to set an appointment;)

Nice place to shop, and they got good customer service

This is a «flagship» Apple store, as opposed to a standard one. It is singularly unique with bold architectural flare. It looks like no other Apple store you have seen.
Of course this also means the narrow minded among us will no doubt complain about something — and perhaps not even come. This might be an additional reason to visit!
Pragmatically, it’s a good store. Everything I’ve ever needed has been in stock. It’s well staffed and I have always found someone eager to help (unlike some Apple stores where it’s impossible to make eye contact with anyone).
They have a Genius bar as well as on staff «creatives» who will help with projects and ideas.

Un Apple store assez joli, spacieux, où le personnel (bilingue) y est accueillant mais parfois peu disponible.

This is a typical Apple store but I’m biased for two reasons. 1. I hate heights. Sure, it’s pretty, Apple, but seriously, does that stairway need to be so high and so transparent? You’re making me a danger to other customers because I have to close my eyes to walk up and (this one’s you for, grandma) making me more religious because I have to pray that I don’t plunge to my untimely death. 2. Not exclusive to this store, but I will be forever tiffed with Apple for not fixing my laptop for free after I spilled «water» on the keyboard. Just as they were about to accept it for repairs, they took it to the back, announced that they had found a «sugary substance,» glared at me for attempting to trick them, and informed me that my negligence with my Friday night drink would cost $ 300. I bought your $ 20 keyboard cover and saved myself from alcohol-​computer incidents but I still don’t want to walk up those stairs!

Beautiful store.

Encore plus somptueux !!
L’AppleStore de Montréal a enfin ouvert en ce mois de juillet 2008 à Montréal.
Dans ce concept cube est représenté l’amour de Montréal pour la musique et le hockey en plus de tous les articles de la marque.