Action Moving & Storage

DON’T I REPEAT DON’T USE THIS COMPANY!!! If you like good customer service and to be treated with respect and not ripped off this is not the company for you.
Obtaining the quote and securing a date was no problem. I should have been skeptical from the beginning as the price was lower than most other quotes I received.
Fast forward to moving day. We were only moving 1 King bed, sofa, dining table + 10 chairs, 3 bar stools and some other various items. No clothing and no kitchen dishes. It took them close to 8 hours to wrap the furniture and load it in the truck. It was so painfully slow that at times I felt like doing it myself.
From there my items went into storage and here is where it gets worse. I was moving my items to California but didn’t need them until end of January. I received a call in mid November from them saying that if they didn’t ship them on a November truck they wouldn’t have another truck going until probably February. I asked if they could set up storage in California as I didn’t need the items yet and they said they would call around and let me know. Next thing I know a week later my items are on the truck and they are asking me to fill out border crossing documents. WTF??? I never even received a quote for storage. I am then told that as of Jan 1 2013 it would be $ 153/​month for storage instead of the $ 95/​month I was paying. I agreed and the items were sent into storage in California.
Next thing I know I received a revised bill on Dec 6, 2012 saying that storage as of Jan 1, 2013 would be $ 300/​month. Now I am pissed. I send an email saying I was quoted $ 153/​month only to receive a response that the person who quoted me made a mistake. I tell them that this was not my mistake and I should not be charged the additonal amount as I never agreed to this. No response… no response…
Now January 8^th rolls around and I am ready to schedule my final delivery for Jan 26^th. After numerous emails and calls I am told the dispatcher is out due to a death in the family and no one can help me until she is back. While I am sensitive to these circumstances it is a little frustrating that no one can help. Jan 22 rolls around and I call again and finally reach the dispatcher. She is rude and tells me she is going through a pile and will get to mine eventually.
When I receive a response not only I am told that I am being charged $ 300/​month for storage but I am being charged for February as well!!! Fuel surcharge amount changed from 15% to 20%.
After being over charged, dealing with horrible customer service people who use the method of not responding at all to customer inquiries I would never recommend this company to anyone.
They are quite simply one of the worst companies I have ever dealt with. Not to mention that when I finally had my furniture delivered my white couch was dirty and had been uncovered in storage and my leather barstools were scratched and ruined.