Tim Horton’s

Went there for a medium coffee. The woman behind the counter says not a word to me throughout the whole transaction. The coffee is $ 1.75. I give her a $ 20. I get back a $ 5 and some assorted coins. Either way, it was not the correct change. I asked her how much a coffee was, and she hands me another $ 5. Not a word uttered. So I’ve still not got the right change. I told her exactly how much change I should get. She hands me some twonies and loonies and finally I get the right change. For a new Tim’s location, they’re really off to a bad start. If you’re going to hire staff, get staff that can:
1. Speak. And I’m not expecting a lengthy conversation, but when there’s not a word uttered the whole time, there’s something wrong. I just got the blank stare, as if she were a cyborg.
2. Provide the correct change. I shouldn’t have to ask twice for the right amount of change. And it’s not even like she had to do any math. The register told her how much to give me. She just didn’t do it right.
Save yourself the hassle, just don’t buy coffee from here.

This Tim Horton’s might one day be one of the better Tim Horton’s anywhere. It is nice that this location does not have a smog producing drive thru (you have to travel ½ k to the next location to find that!). There is a lot for about 12 – 14 cars out front. Here are a few other pros and cons…
1. The hours are not posted on the door.
2. The layout of the place makes it impossible to see the entire menu from the register. The register is right in front of the door causing a bit of a log jam.
3. They have a nice outdoor patio, but on the day I visited they had not bothered to wipe the previous night’s rain off if anything.
4. Major offence… No Canadian maple donuts here! Actually, this location has a more limited donut selection.
5. Unlike some locations, the staff here seems both knowledgeable and friendly. The lady preparing the sandwiches was particularly nice, and not in a fake, I have to smile, sort of way.
6. The floor has a nice design, but could not hide that they had not really swept up in the corners or mopped well in the past few days.
I will be back. I’ll say three stars with potential to be better. In this type of business it takes an amazing attention to detail to stand out. Once you do, the rewards are high.