The Canvas Palette

My husband and I had a very bad experience with our wedding prints — not only was their website horrible in terms of where exactly the image wrap will cut off, but the so called «guarantee» is also a scam. After getting prints (even with coupons, we paid good money for) that were off-​coloured (my husband looked pink, and our B&W canvas was totally GREY), and one was wrongly wrapped (I paid extra for colour wrap but they gave me image wrap anyway) — two of canvases we received cut out the elbow/​arm of a perfectly fine photo. I finally decided to call them up and complaint. At first, the sales rep, VJ was nice about it after 35 minutes of discussion said we’ll redo everything. 2 weeks later (which he said would only take 1), he emailed me back and said it’s your original prints that limited how we can wrap the canvas and therefore we’re not doing it anymore. And if I submit a new print, that’s considered a new order and they won’t honour the guarantee. SERIOUSLY? You should just have a better website which tells us exactly where the wrap would go around the edge so we would’ve submit a CORRECT photo in the first place? and now you’re blaming my original print? Don’t go with them.