Paramount Fine Foods

Came to Paramount on Mavis after having a terrible experience at the Crestlawn location. The service, food quantity, table side manners, and waiting service is very commendable!
We met Maria after our supper and told her about our poor experience — she assured us the Mavis location will always put their best foot forward!
Honestly, I will not go to a different location, I will come to the Mavis location, no question about it!
The waiters kept the pitas coming in as needed (we needed seconds) and refilled out waters — they asked us how we liked our meal after, and all of this was much more than I expected!
The quantity was on point — my previous visit to the crestlaen location had an obvious difference between the menus pictures and the plate served. This was not the case here — abundance of lettus, turnips, pickles, and meat served! I really enjoyed it!
While you do pay a premium to eat at Paramount, you will truly get your money’s worth here in terms of service and quantity. ⁵⁄₅ stars, no question about it!

I’d like this to be a three and a half star review.
I was here with my vegetarian daughter the other day. This is the former Applebees location. There was lots of parking, but at least three double-​parked cars, and two of those were double-​parked, eating up premium parking spots near the restaurant doors.
We were greeted right away and seated immediately. As part of all meals we were served two freshly baked pitas. These definitely lived up to the standard put forth by the other locations. The thing that always throws me through a loop here is that you have to go and place your order ahead and pay then they bring it to you. Are you supposed to tip in these situations, or is it a lesser tip as if this were a buffet restaurant? In our case our server brought us our glasses of water, but never came back to offer a refill.
She had the lentil soup, and the Mujadara — so she was on a lentil kick for the day. She said it was good, and brought some of the Mujadara home. I had the beef shwarma wrap. The food was good.
For me despite the appearance, cleanliness of the restaurants there is something missing. The restaurant lacks a certain atmosphere. I like the food, we will be back. Its just the atmosphere is missing a certain amount of vitality, or livlieness. On food alone this would be a four, but the atmosphere pulls it down.

First time visit this place and it was awesome the food was amazing and it’s agree at atmosphere and it’s a great place for a party and good prices !!

I have been to around 5 locations, and by far this one is the worst of the worst. They are giving the Paramount brand name a real bad beating.
First of all the hummas literally has a drop of olive oil on it, when we asked for more oil, they said that it ran out. Like seriously, how can a Middle Eastern restaurant function without any oil???
Second of all a shwarma should be of superior quality for a restaurant of this caliber, WRONG!!! It was such a dry shwarma, that it felt like punishment to finish up all of it.
In general all Paramounts have jacked up their prices while cutting down quantity and in some places like this QUALITY.

Coming from montreal, our standards are high when it comes to middle eastern cuisine. I prefer basha or amir, less fancy looking but the flavors are incredible :)!! I felt the bread they give in the begining has no flavor, ¼ of the bread only can finish the little plastic pot of garlic sauce and hummus … So youre stuck with 1 and ½ pita for basically nothing. Because the mix grill comes with an other pita under the meats … The pita at the bottom of the meats usually is all oily and tasty from the meat juice in this case it was dry. Ive always wanted to try paramount but now its done. Ill keep my middle eastern cravings for Montréal …

I came here around 10:30−11 and by 12, it was pretty full.
We had the beef and cheese pizza and chicken shawarmas.
I’m not a fan of onions, and the pizza had a lot of it. It was very overpowering, but once I got used to it was pretty good.
I had asked for some hot sauce, and hummus and tahini for my shawarma, and I felt like it was a little grainy and I didn’t like that too much.
I was excited for their bread (where the steam comes out), but unfortunately ours had a crack on the top so o didn’t get the steam, but it was really good.
If I has the choice to, I probably wouldnt really come here again. It was decent here, not the best.

Very few vegan choices. Service is slow. Falafel sandwich was way too salty! I had to ask for water — waiter did not pay attention to our table.

Sorry to say but I just could not give this place the 3 or 4 stars that I really wanted to because of 2 things. First, the food took 25 minutes to come out after asking the server twice to check on our order. Second, when the food finally came, it was room temperature except for the falafel which was hot. This was after the server explained that it was made from scratch.
We are reasonable people and even tried to rationalize that maybe the delay was because we ordered a platter. No. As a customer you should be reasonably assured that your food will be hot.
This place has many positives otherwise. There is a play structure for kids, the atmosphere is bright, airy and classy with a middle eastern flair. The food is tasty and attractively plated. There is free arabica coffee spiced with cumin. Washrooms have change tables for babies. You don’t have to tip. The list goes on.
Unfortunately, slow room temp food was enough for me to knock this down. I’ll stick to the Toronto location for now.

We usually frequent the Erin Mills/​Eglinton W location but had a chance to have lunch at this location recently. The food quality is same as of the other locations I have dined at — my first experience with Paramount was at their Yonge street location. Since it is a newly setup branch, there are some teething problems which would be resolved soon (hopefully). The owner/​manager was vigilant, keeping an eye around the functioning. Our server forgot to provide water but she did that quickly once she realized. There were no cookies at this location yet but I was told they should be here soon (we had dined 15 days back). Overall, great food — authentic Lebanese not fabricated to Western standards like some of the middle eastern chains are. Desserts were great and it was my first time trying a Shabiyat. Kinafe was great as usual!

I think by far this was my most disappointing experience at a paramount. Only because I used to be a huge fan of paramount and have noticed them going downhill
Negatives:
— portions decreased, prices are the same
— lack of customer service
— some kind of confusion for the guy at the cash taking orders on where the line is and who’s next. He didn’t care who went up. Even if people cut in front of the person next in ‘line’
— forgot to bring out garlic sauce with the chicken shawarma. And took 15 mins to get a waiters attention. They weren’t even that busy at the time, ¾ of the restaurant was empty
— no one came by asking for water refill
To be fair, the food had flavor and was tasty. But the cons just seem to out way the pros.

The interior is great and find this location more open than the other one’s we’ve been to. It’s conveniently located at heartland town center. The service here could be a little better, it just didn’t feel par for paramount service. We ordered the Arayes and mini mixed grill patter. The arayes was good and had a little more meat stuffing than the other locations. On the mixed grill platter the kafta and shish touk were good but the beef kababs were not great. Also the hummus that came with the platters looked a little stale as it had a crusty look. We just had the hummus that we ordered as extra for the table. The pita was brought to our table long before the hummus was brought out. By the time the hummus was out the pita was cold. No one came by to offer a fresh basket which is very normal practice for paramount. In all because of the service and in consistent food I’m giving them a 3.

LOVED!!! This location is awesome. The food and service far surpass all other paramount locations I have tried.
The only reason I’m giving this four stars and not five is for the lack of consistency in the food. It’s not hugely inconsistent but enough to notice. Still though, the food is fantastic. I’m not a huge fan of their baklava — it’s a little too clumpy? It’s just not flaky and nutty enough. But their falafel and zatar with cheese is delicious.
This location is kept very clean and the customer service is fantastic. The other locations could definitely learn a few things about how to treat customers.
Can’t wait to go back for the zatar with cheese — it’s my favourite thing on the menu.

Ok, so I am not a big fan of Middle Eastern Food, but was forced to go there (just kidding ;-) so perhaps that is why I am giving it a 3 star.
When ordering I asked if my sandwich was spicy and they said: «not at all», well for me it was a bit, but then I am ultra-​sensitive to any spicy food.
My partner got an upset stomach that night after eating there.
Over all, it was a clean facility and nice décor and the juice I had was yummy.
Service was over all good, although you have to order at the cashier after you sit down.

I couldn’t give 3.5 stars. You need to first find a seat then go up to the cash to order. I thought the service was great and people really friendly.
We ordered the foul, a bean dish that’s only available on weekends. Not foul at all and pretty darn tasty with their fresh bread. The zaatar and cheese bread was just ok, a bit too much oil. Kebabs were not bad. We will definitely be back to try other dishes!

We went on a weekday for early lunch. The place looks nice and modern. When we entered, someone promptly greeted us at the door and ushered us to a table. The menu is pretty extensive. I had a chicken shawarma sandwich and the moutabal. Both were good. The portion size of the shawarma sandwich is just enough for me. Not too big. My husband had sujuk (spicy sausage) platter and it was really good. It had a mild heat to it. Not too spicy at all.
We went with our 13-​month old daughter so we could not stay long. It was more of an «eat and run» type of meal. We still enjoyed it though. I would like to go back and try their other offerings.
Please note that they’ll give the menu at your table but you order and pay at the counter.
I would also like to add that we’ve tried their baklavas on a separate occasion (my husband did a takeout previously). They are delicious!

My girlfriend and I went yesterday and it was fabulous! A chicken shawarma and their spicy chicken pizza was less than $ 20.00. The table and seats were very clean. Also, the service was great as well! There was a coffee station in case you want to help yourself with a free coffee.
They even had a prayer room and a mini play area for kids.
Overall I will recommend this location to my friends and family.

On one beautiful evening this summer, I joined my brother’s family and the parents on a walk to Paramount new location. We were seated almost immediately and the staff was kind to accommodate the large party and provide the space for two strollers.
What followed was a sequence of everything a restaurant should NOT do, food was served at random intervals, we had to deal with many not several, yes tons of waiters and waitresses. It was is annoying that we have to repeat our orders to the new waiter or waitress, everyone of those waiters and waitresses then will walk and have a brief Conversation with a guy wearing a top white T-​shirt who seems in charge.
We had to constantly ask for missing food items and we finally received the missing orders we were socked by the poor quality of food and taste. The grilled chicken felt it was reheated several times in a microwave and had unpleasant smell, the burger was grilled on a volcano see photo. I wasted time and money going to that place I’m done wasting time describing my experience. The team who is running that restaurant should not hold any job.
Paramount you deserve a zero star. For talking your local community for granted. Too bad there is a lack of competition.

During the grand opening week I was quite disappointed with what I ordered. I was excited to order their Paramount special but left very disappointed. My Paramount special was quickly tossed in a coffee cup. The amount you get in their actual glass and the coffee cup most likely differs. I was quite disappointed to pay $ 7 plus tax for a terribly presented drink in a coffee cup.
I tried Paramount again recently for lunch with a friend. I ordered the chicken shawarma main course which came with the puffy pita. Food came out fast and fresh. I really liked the pita by itself that I didn’t need the hummus. The chicken shawarma was okay. Nothing special. The customer service was good during our visit. Two staff members came around to see how we were doing and how the food was .
I would most likely give Paramount another visit to try something else. Perhaps maybe giving their Paramount special another chance.

A solid 3.5−4*, bumped up for good customer service!
In between this location and the Crestlawn, this one is definitely BETTER! Why? First of all, the dining room at the Mavis location is separated into different sections. Whereas Crestlawn is one large room, so to me, it feels more claustrophobic and zoo-​like. That place is just too busy for me to enjoy!
This new location is busy as well, but patrons don’t feel it as much as there is division, various sections to eat at, and they’re broken up with the baklava, juice counter, & cash area is tucked away.
AND most importantly, I noticed that there was actually attention paid to customer service and the manager ASKED how everything was as I walked by! I *don’t* remember this taking place at the Crestlawn location.
Other positives:
— order on your own, at the cash, pay now/​later — great for families or groups who are looking for a quick meal!
— no tip necessary
— fresh puffed pitas arrive at your table soon after you order, water also served right away
— without asking, the server offered to bring toum (white garlic sauce that looks like lard) for pita, again there is attention to service!
— there is also a carafe with free Arab coffee (black) that had a hint of cardamon
Mataboul (baba ganoush) was pretty good, you can taste the roasted eggplant, and see the seeds.
Manakeesh — Good value! Size of a standard size pita. Meats were well-​marinated, but visually, not very appealing. Basically looked like cat good spread on top of pita. I think I’d prefer to order a version where the meat/​toppings are mushed up like that. Perhaps Beef Shwarma or Butter Chicken Pizza next time?
Baklava — Were OK, not as good as the baklava I usually get. If you don’t eat it on a regular basis, you may not know the difference. Doesn’t hurt to try it though as they were like $ 0.50/pc.

I believe this is the best location from all other Paramount chain and love the fact they have all the sections. This place newly opened in Heartland and is a very big location.
The sections are divided into Juice bar&Desert (sweets), Grill, and Flat bread (pizza) areas.
I love the Manakeesh (Flat bread) area. It is like a thin crust pizza and you can select the topping on it, I love their spicy chicken. It is also good to order with friends as you can order bunch and try them. But this time I went with Beef with Cheese, which includes Ground beef mixed with Mediterranean spices & finely chopped tomatoes topped with melted Accawi cheese. The Beef was really tasty.
I also saw Philly Shawarma Pizza, something new I noticed and ordered it. This bread included Beef Shawarma, peppers and onions, topped with melted mozzarella cheese. Which was quite good but the Beef Shawarma meat was low as a topping.
Its kind of self serve as you will have to go order and give your table number for the food to come on and then pay for it. But the servers bring the food, cleaning the table, at the door were all great, fast and friendly.
The service is fast. Alas I didn’t see the free Turkish coffee at this location, which was always at their first location.
For my Muslim folks — They serve halal meat!