Burnhamthorpe Animal Hospital

I have had both a rabbit and a cat in the care of the vets here. I first found the clinic when I was getting quotes to have my rabbit neutered. I got quotes from 4 or 5 different clinics, and Burnhamthorpe Animal Hospital gave me not only the most reasonable price, but included in that price was follow-​up care that was not even mentioned by other clinics. I also found them far friendlier than the other clinics to whom I’d spoken, and I chose to have my rabbit’s surgery there, and ultimately to switch all of his care to them.
His surgery and recovery went great, and through the years, Dr. Cameron, and then Dr. Agius would get back to me whenever I, as a first time rabbit owner, had some silly question or concern. When I moved out of the country, Dr. Agius was integral in helping me plan out how I would fly with my rabbit and arranging documentation to avoid any delay or quarantine. Even knowing that I would not have my rabbit with the clinic anymore, Dr. Agius was flexible and accommodating.
Meanwhile, my family’s elderly cat fell ill. I referred my parents to the clinic after we had been disappointed with the care she had received at her longtime veterinary clinic. Dr. McPhee became her new vet, and her compassion and expertise made all the difference. As our family prepared for the inevitable, Dr. McPhee was empathic, attentive, and must have answered dozens of calls from us as we worried about our cat’s health. She was acutely aware of how cost can be a barrier to pets getting the care they need, and she showed great sensitivity to that. Our cat was a weekly visitor to the clinic by the end, and each time we knew she would be handled with the care and affection she needed in her frail state.

Took the dog to get a check up. He hasn’t been feeling well. People here are super nice and professional. They did a great job checking him and we were off on less than a half hour. Much faster than some other animal hospitals I’ve been to.

I have been taking my dogs to this hospital for the last 30 years. The care they have received is extraordinary. All of the vets are of the highest calibre of knowledge, professionalism and personalized care. They are very well connected within the circle of canine specialists and are determined to get your pet the care it needs. I have the highest degree of confidence in these professionals and believe that my pets have had a standard of care that humans could only envy. I recommend this facility without reservation!

Even though this is a AAHA, we still won’t come back because I don’t know how they got their AAHA because we had a very bad experience here with our dog. We took our dog here because he had a shomach problem and the vet there said he might have something in his shomach and she wanted to do a ultrasound and some blood work to make sure. So we agree on the work but was surprised by the price they charged us after the ultrasound and blood work. In the end they found nothing. My dog just ate something bad. They should know if there was something in his shomach or not in the first place if they are experienced. We ended up pay like $ 1000 for nothing. What surprised me was the vet told us was about $ 700 for everything but $ 1000 in the end. Yes they lied. I won’t mind paying $ 1000 if there was something in my dog shomach and I just can’t believe they lie about the price. I won’t recommend anyone coming here.

My dog had been coughing for a few days and I thought that he had swallowed something in the backyard. I gave it some time because I thought that it would stop in a few days. Monday morning he started to look very ill. Being in a rush to get my dog looked at, I ran to the nearest vet, Burnhamthorpe Animal Hospital. Little did I know this was going to be a very bad decision.
I called on Monday morning to make an appointment but they had nothing available in the evening, so I had to book an appointment during my lunch hour. My timeline was very tight as I had to go home, pick up my dog, take him to the vet, and then drop him back and get back to work within an hour. I had mentioned this when I made the appointment, and the receptionist told me that she would get him seen quickly and if there was any issue with timing based on other appointments, she would give me a call before I came in. I never heard back, so I assumed everything was good with timing. When I got there, I had to wait 15 minutes before we could be seen, and then another 15 minutes when the vet went away to get me a quote for her suggested examinations (I actually walked out and then was called back in, otherwise the wait would have been longer). I waited a total of 30 minutes, and my total stay there was 45 minutes! I kept telling them that I was on probation at work and had to get back on time, but Dr. Kristin Agius didn’t care and kept me back to see how much money she could squeeze out of me.
She could not tell what was wrong with my dog and suggested that he have x-​rays done, then more x-​rays and then a blood sample. She quoted me $ 500 for the first set of x-​rays, so all of these steps would have cost under $ 1000, just to figure out what was wrong with him. After I said I could not afford it, she gave me many suggestions on how I can borrow money to pay her. She also charges $ 22 to write a prescription as «it is a service she is providing». I have never heard another vet charging to write a prescription. It became very clear to me that Dr. Kristin Agius is a money grabber. I was also turned off when I walked into her room with a very sick dog and she was making comments about how I am bringing in a pony.
I went away, agreeing to have the x-​rays done (she was going to charge me boarding to keep my dog there for x-​rays for 4 hours while I went back to work and then came back to pick him up, but decided to credit me for it — seriously!?). When I picked him up, she thought he had kennel cough and gave me antibiotics for $ 100. She then followed up via email, and after I told her how my dog was not eating food, she suggested that I bring my dog back and hospitalize him on IV plus do bloodwork, ultrasound, repeat x-​rays, and these diagnostics would cost in the thousands (she provided all the pricing). She also recommended that I take out a loan to finance this medical care and suggested either a bank or
.
I never took him back to the vet and he got better with the antibiotics. This vet just gave me a big scare and charged me $ 500 for a couple of x-​rays and a bottle of pills (which she didn’t even have a full supply of and I had to come back to pick up the rest). Avoid this vet at all costs!