The Thai One On

We ordered online, took 2 hours for delivery. Our office was only 15 mins away from Markham ThaiOneOn. I don’t get why it took so long? When the food arrived, the delivery guy told us that ordering by phone would have been a lot quicker. What is the point of having the website then? Not only that, we realized they forgot to give us the salad which we have ordered online. So we called, waited another 1.5 hours –still no delivery — we were very frustrated as it was already 4 30 PM (time to get off work — still no salad) therefore we called to cancel order to get a refund. The owner asked us to call another number to get a refund because we ordered it online which was ridiculous. So another option they gave us was to go to their store to pick up the money. Which was even ludicrous!!! Not only did they missed our order and super late delivery, no incentives were given even though we asked. I will never order from them again. Worse customer service ever. Giving them One star is too good for them.

It’s not amazing Thai food, it satisfies a craving. The atmosphere is decent and the service is usually good — even in big groups.
We ate here two times since my last review– both more out of convenience. Sometimes the pad Thai can be a hit/​miss being too ‘curry powder like’— other times it’s fine– sometimes is soupy.
I give a one star theoretically for my last experience where we went at 9:25 on a Friday to be turned away at an empty restaurant saying they close at 10:00 — I looked at my watch confused. If they sent the staff home just say it– that’s fine. Don’t keep the lights on and doors unlocked when I come half hour before the closing time.

The orange chicken and devil chicken are good options. Kind of pricey but it is good food. A negative thing is the fact that such orders do not come with rice like Hakka restaurants do provide for free. You do have to pay for the serving of rice (which is understandable) but I’m so used to getting my chicken with a free rice serving. I recommend anyone to try the food.
Enjoy the food.

Service = ⁸⁄₁₀
Atmosphere = ³⁄₁₀
Pad Thai = ³⁄₁₀
Basil Chicken = ⁷⁄₁₀
There wasn’t anyone else in the restaurant but the 5 of us… and that was from 6:30 to approx.7:30. But looked like lots of phone in orders. The pad Thai had an ok flavour… but it there was way too much sauce… it was more like a «sloup».
Won’t be returning.

So much agreement with those that give this place a 3-​star.
I’ve had much better Thai, and I’ve had much worse Thai. This place is a tiny bit expensive considering the quality, but then again the portion size is quite large. So in that way, it evens out somehow… lol
This location sits on an awkwardly located shopping plaza and has been there for what seems like ages. Forget any notions about this being truly authentic if that’s what you’re looking for. I’m pretty sure when we came in we saw the chef (it was a very quiet afternoon) and he was Indian. Now I personally don’t care (i.e. a French person can cook my Indian food and a Chinese person can cook my Italian food for all I care if it tastes good) but I know there are many people who are hardcore when it comes to authenticity. That’s not the name of the game here.
The green chicken curry was rich and nice, but lacked a bit of depth compared to some of the finer places. The chicken meat was tender but unseasoned, you can tell the chicken wasn’t cooked with the curry, but it was still pretty good. The beef devil (love the name!) was tasty, but you can tell that they didn’t use good quality beef (a bit dry). The flavours mostly came from the seasonings, and at least in that department they didn’t skimp on the ingredients.
Service was very pleasant and polite, and the atmosphere was nonexistent. We probably would come back if we have a craving for Thai food since it’s the closest Thai place to our house. But overall, I’ve had better, and I’ve had worse. If you live close to a Thai Basil location, or are regulars at Khao San Road or Pai, or even Linda Modern Thai for that matter, then you won’t find anything here that will make you want to switch.

Ordered take out a few days ago. Delivery time was pretty swift.
We ordered the classic pad Thai, and it was a waste of money. Upon the first taste, the pad Thai was just drowning in sauce, which was way too sour from the usual pad Thai I’ve been eating. Honestly will not be giving this place another chance.

The service was ok but food was really bad! Skewers served to us was rock hard. The Thai basil beef was a disappointment too because the meat was tough!
When the bill came, I had a little talk with the server and she was kind enough to take out the skewer from it.
Not sure if this place is always like this or just the time that I went. But if you ask me, I will not come back again.

Was tasty delivery about a hour. For 60 bucks I expected more food. Probably won’t order again from them. Also the noodle dish ingot was so spicy and in ad said nothing about being hot like that. And i can’t eat spicy so ya was a bit mad. Was the soy glass noodle dish.

Quoting another Unilocaler, this place «is a solid meh».
The food here is consistent. You don’t have to worry about dishes tasting different every time or anything like that. That’s why when I have friends over, I’ll order pick up from here. Good portion sizes and I know exactly what I’m getting each time.
Usually I go for the green curry with beef. Once in a while I’ll substitute for the coconut rice, but it does get very sweet. I think while the food is good and satisfying, it’s not, in my opinion, special or what I would call amazingly scrumptious.
Their curries are good and I do enjoy their skewers.
Service is inconsistent. When we dine in, sometimes it’s great and sometimes it takes forever to get some assistance. Pick up is better cause there’s almost always someone at the desk. Problem is, they make you feel a lot less important because half way through talking to me and taking my payment, the girl would have a full conversation with another guest… Completely leaving me standing there for 5 – 7 minutes midway through confirming my order and payment. It’s not even just bad service, it’s just plain rude. It’s happened three times now.
I only keep returning cause it’s convenient and the food is consistent. So if your looking for a quick decent meal, this is a good place.

It’s ok food not everything on the menu is great but for a chain restaurant it’s good the prices are maybe a little high but if you are going to eat here I suggest the mango chicken or coconut mango chicken with coconut rice.
The spring rolls and mango salad are also good.

Very helpful staff and I really want to give them a better review but the food is a total disappointment. I ordered rolls which tasted like they were the frozen kind. The hot and sour soup was bland and watery. The rice was substandard and the food was similarly so as well as being tasteless. sorry guys… you need a new cook

This is the only Thai restaurant I’ve recently tried in the Markham area for a sit-​in meal. In the three times I’ve been here these the past 12 months for dinner, there’re hardly any dine-​in customers but lots and lots of takeaway patrons.
We’ve tried the golden curry, green curry, and pad thai. Food pieces in the curry could be chopped into slightly smaller sizes, but the curries all taste authentic. The pad thai noodles stick to each other a lot and is difficult to fork up without lobbing a huge chunk of noodles, and though most people enjoy Thai food because they are heavy on savoury sauces, the noodles were too salty for my palate preference.
Portions are generous and staff are polite. But if you are going for a particular ambience to match the restaurant’s offerings, there is little to expect from their dark walls, dim lights, and big tv screen (televisions in restaurants have almost annihilated the art of dining and conversation and I am still in mourning). If there was Thai music playing in this restaurant, I don’t even recall hearing it.
If you want authentic curry dishes and don’t mind the larger portions of food, then this is the place to go for dine-​in and takeout. For a better pad thai restaurant, I’d direct you to my recommendation for a small place in Kitchener called Northern Thai.
If you are looking for an Orientalized* atmosphere to make a date night interesting, I wouldn’t suggest this restaurant unless staring at the television screen and your neighboring diner’s dishes is your Plan B exit out of an awkward firstdate!
*(Pardon the patronizing Western term but this is the best one I can think of to describe any kitschy-​décor expectations readers may have when they think «Let’s go get Thai food and have an authentic Thai experience in Markham!»)

I have only been to this restaurant a couple of times. All I can say is the portions are HUGE, however, I wish the food tasted better.
I have had great thai food before, and this place just doesn’t do it for me.
I have never seen the restaurant busy, so I not sure if that is the reason for it always looking spotless, but it also gives the sense that it always «just opened.» Not sure if that is a good thing.

This review is specific to my take out order.
It was my first time ordering from Thai One On, and will likely be the last time as well.
My order consisted of Lemongrass Coconut soup, Calamari, and Chicken Satay.
Lemongrass Coconut Soup:
On the plus side, it was loaded with mushrooms and chicken. However, I found the soup much too sour.
Calamari: Based on the description in the menu, I was expected just a light coating of spices. The description is inaccurate as they are also dipped in batter. Although the batter wasn’t heavy, the oil they used had a slightly bitter taste to it, which indicates that the oil is heavily reused.
Chicken Satay: ARE YOU KIDDING ME? Saying the chicken was overdone is a gross understatement. Both sticks were completely charred! I nibbled on the uncharred side (which was still dry and over-​cooked) and threw out half of the meat as it was completely unedible. I was insulted that they would even think to serve a dish of such a low calibre to any customer!
All I can say is NEVER AGAIN.

This is by far my best experience in oriental food. The flavor, great portions, excellent service, prices quite reasonable, nice décor (almost looks expensive) — but the bottom line is food. Simply the best. Had basil beef and uuh ooh so yummy. See pic of the dish. Highly recommend.

This review is based on take-​out from this location. I don’t care much for the physical restaurant.
In terms of take-​out, it’s pretty reliable and the portions are good value. For $ 40 – 50 you can get a lot of food, and you can usually get free spring rolls or pad thai.
The devil chicken/​beef is not quite as spicy as I’d like, but there is a bit of a kick to it.
I really like the chicken fired rice here as the spiced used are great. I also really like the chicken pad thai here. It’s a bit greasy, but I still find it tasty.

There are a few locations but I’m referring to the Markham location. I give this restaurant an average rating overall. I tried the food on two different occasions. First the good:
— The food portions are huge.
— You get a free Pad Thai if you spend more than $ 30.
— They have home delivery.
— Good Pad Thai, and pineapple fried rice and spicy basil chicken.
— Reasonable prices.
And the not so good:
— Food is a little greasy.
— Restaurant interior dated.
— The spicy dishes are never very spicy
— The restaurant was empty both times I visited (which always gives me concern)
Bottom line — it’s an OK place, food is not bad (but not great). If you have a thai craving and in the area, Thai One On will do the job.

went here for my dad’s bday dinner. suprisingly, the place wasn’t busy on a sunday evening. I originally called in to reserve for 11 people and booked a private room but when we got there the room was small and didn’t have a large table but 3 small tables (one of them a small table for 2). So not so good first impression.
we started off with the assorted platter & veggie platter. the calamaries on the assorted were too small. the mango salad was good. didn’t get a chance to try the shrimp skewer but it looked good. there was an item that was deep tried in a small triangle pattern. I thought it was tofu or maybe yam but i couldn’t tell. it was good too.
I was dissapointed with the entrée dishes because of the abundance of sauce. it was just overloaded. it made the dishes like the thai curry steak and beef with oyster sauce too salty tasting. The pineapple fried rice wasn’t even close to what I’ve tasted at other thai restaurants in markham. that’s a no-​go. another downer was the fish. we ordered the tamarind fried fish and the amount of meat in the fish was only good for 1 – 2 people. for the amount u pay for one fish dish ($ 16) it’s not worth the amount your getting. PASS.
The service was more of a highlight than the food. there were only 2 people working but they were quick with orders and came around our table every once in awhile to ask if we were ok with everything. Although, there was only about 15 other guests I doubt they could handle larger traffic.

I just ordered from this place to work for lunch.
The food couldn’t be any more mediocre than what I had. This main I had wasn’t crispy like the menu said. I ordered the spring rolls and they tasted like what I can only imagine what horse manure tastes like. i couldn’t even bring myself to finish them. The satay was lacking salt and the whole order was WAY too sweet for my linking. Even the peanut dipping sauce for the satay was sweet.
The service was quick though I will admit that and the guy who dropped it off gave me a ring before he got here so it was all really efficient. I just can’t get over how I was expecting something a little greater than what I had ordered.
Also they are registered with
and will deliver with a minimum order of $ 20 for those who are stuck in the office like me.
Would I recommend them? Not really, but at the same time I’m not going to go out of my way to make sure no one ever goes there again. The food just wasn’t for me.

I came here for dinner on Wednesday, July 15, 2009 with my friends, and I had a pretty good experience. The tables are kind of small, so if you’re coming here with people who are a little taller, you might be better off not sitting in a booth, if that is possible at all!
We ordered a green mango salad, green curry chicken, beef devil, thai basil tofu, and Thai One On beef fried rice. The food came pretty quickly, within 10 – 15 minutes or so, and it was sweat-​inducing. The Thai One On beef fried rice came after the green mango salad, and the rice itself wasn’t so bad but the beef had some good kick behind it. The beef devil seemed less spicy, but it seemed the vegetables held a little more spice than their meat counterparts. The thai basil tofu and the green curry chicken were the least spicy of the four main entrees, and I enjoyed the most because they were delicious and the right amount of kick.
Overall, the experience was good, good food with great service, but I felt that it was a little pricey. It worked out to just about $ 60 for four people with a tiny amount of left overs, which isn’t too bad. The green curry chicken was a bit small for the price, but it was pretty dang good.
Hope you guys enjoy it!