TD Canada Trust

I came here to simply deposit a cheque into the ATM after hours when TD was closed. Nothing special about this process.
But five stars because the staff appears to be very friendly and team-​spirited based on the previous Unilocaler’s review and the meeting that I saw they were having as I was doing my cheque depositing.
They were all sitting in a circle SINGING THE LEGO MOVIE SONG. How adorable! :D everything is awesome! Everything is cool when you’re part of a team! I hate and love this song LOL. The energy was quite infectious!
I should come to this TD more often.

I’ve been meaning to write this review for awhile now. Back in February I had some issues with a wire payment. I had originally gone to this branch to do the wire because I was going to be in the area. After the wire was done, it didn’t go through, the recipient didn’t receive it.
Few days later, I visited a branch closest to my house, but they couldn’t pull up the records because wire-​payments are branch specific and so I went back to this location.
Upon my second visit, I was directed to the Manager of Customer Service. After verifying my identify, she advised me that the wire payment information I had provided was incorrect and the wire could not go through, but because the wire was converted into British Pounds, she had was holding it until I returned, as she didn’t want me to loose money on the exchange. She said she had called the number on file several times and left messages. It turned out that I hadn’t updated my number with TD and in-​fact I had accidentally provided inaccurate information on the wire. Although, I felt embarrassed, I really appreciate what she had done for me. She went out of her way to hold the wire, despite the requirement that it be converted and redeposited back to my account after 3 days. She also updated my information. I really appreciate the extra effort.