Maple Ridge Hyundai

Sheepie saw an ad on Craigslist for a 2014 Jeep Wrangler by this dealership, and it was what he were looking for so off we went. Sheepie was only planning to take a look at it, but he gave in and decided to buy it, lol.
The dealership had coffee and tea — which most places have, but this one had popcorn to indulge in as we waited during the different process! Woo!
When we started the financial phase, the sales guy kept talking about the monthly payments and such, never telling us the interest rate. We both asked about it a few times, and never got a number. The financial guy did the same thing. He kept dodging questions and replying with different wording that didn’t really clear up anything. It was not until the end when Sheepie was supposed to sign, that I noted to him that it was a whopping 7.2%. That meant that to take 7 years to pay it off, there would be over $ 9,000 of just interest! Crazy! One could buy a smaller used car for that money!
There were additional costs that were not mentioned until the final papers — admin, delivery (when there isn’t any — it’s already at the lot) $ 2000 and the taxes that would not have been added if we had bought it from a private owner. There was this tire insurance thing for $ 600. I asked the financial guy TWICE if this was absolute mandatory/​required, and he replied that «It’s done on all of our cars.» That did not answer the question! There was also this life insurance thing another $ 600. These came out to be an additional $ 8000!!!
Going into the insurance department wasn’t any better, in fact, it was worse. The lady was super grumpy as if it was detention camp. She never smiled once, or talk in a friendly way. Not a person you want to deal with when you are already dealing with insurance — something most of us don’t like nor can wrap their minds around, especially when you’re being bombarded with so much information just from the purchase of the vehicle.
We had arrived at the dealership around 2pm, but we ended up being there till closing at 6pm. Everything throughout was all wishy-​washy until bam! The bill with hidden fees finally showed it’s ugly face. As Sheepie excitedly drove out of the dealership, he remembered that the ad on Craigslist had mentioned that it came with a soft top as well. We turned around and went back, just as the sales guy was leaving. «Oh, remember that I told you that there wasn’t the soft top because I had mistaken the bags in the trunk as the soft top… but they weren’t.» Sheepie was devastated. I do recall him saying something on that lines when we were busy cleaning out the old trade in car and putting everything into the wrangler. We were both preoccupied, so the quick notice didn’t register. For me, I didn’t understand what he was talking about. He didn’t explain or take effort to make sure Sheepie understood. Soft tops are anywhere from $ 800-​$ 2000.
So FALSE ADVERTISING! And, when we got home, we noticed the second pair of keys were not given to us. Carelessness? He called the sales guy, and he couriered the keys.
But the soft top is still unresolved to this day. Sheepie has since called the sales guy only to be rerouted to his voicemail. Sheepie has gotten more impatient and left a message saying he would take further actions if needed. To that, the sales guy called back saying the soft top would come soon. It’s been 7 weeks since purchasing the car, and still nothing… terrible!

It took some time but the matter with the key was satisfactorily resolved. Thank you, Maple Ridge Hyundai, and we look forward to further business with you.