Fox’s Reach Pub & Grill

First of all, this place has so much potential. Great specials, good layout, location is pretty good as well. However, it is run by someone who appears to have absolutely no idea about customer service.
The manager’s name is Josh, we placed a large takeout order and unfortunately part of the order was wrong. Partially I may add, the rest of the order was fine and actually quite enjoyable. When I called and spoke to Josh that day he stated myself and my colleague’s lunches would be replaced as they were the ones that were wrong. As my colleague wasn’t hungry at the time he decided to get his later in the week. I had mine replaced and it was very enjoyable. When my colleague decided later in the week to get his replacement lunch, we called Josh and I was told that in fact only one of my lunches had been messed up on the order but he was ‘still honoring his end of the deal’. I explained to Josh that as a matter of fact both lunches were wrong and no sooner had I began to explain then I was rudely interrupted by Josh and i quote «no no no don’t give me your shit» he said. I was so taken aback that I actually ended up declining and did state that we were no longer interested.
We have no need to patronize this place, Josh if you read this you clearly have no idea how to interact with people or own up to your mistakes as a business. Not one paying customer should ever have to deal with that. Swearing at a customer and interrupting them when they speak is the first rule of management no-​nos.

On our way back to Vancouver, we decided to stop here as my GF had been here before.
It looks like a typical sports bar/​pub. It was just after 2 pm and it was dim inside.
We both needed to use the washrooms and they were very cool. (see picture)
Loved the sinks!
We were just in time for happy hour which was half price appy’s (2 – 4 pm)
We shared the dry ribs (excellent) potato skins (not bad but could of used a bit more flavor) and the spinach artichoke dip. It came with tortilla chips. I think it would of been better with pita bread.
For drinks, I had a dry apple cider and she had a coffee. The total with tax was 24.95! Unreal value! The waitress was nice and service was rather fast too.
I would defiantly come back — especially for the happy hour.

Great Spot ! the waitresses are hot, the beers good and the foods great ! I really love the free cab rides home !

This once great pub now isn’t so great. New owners bought it up and it no longer is a nice pub to hang and have lunch/​Dinner. They are trying to make a night club style rocking place and it doesn’t work.
Far better places to have a night out.