Ming & Sing

After my last review the manager/​owner contacted me and asked me to come back and try again. Two large items free. She said to mention her name etc and that they would have a certificate. .or have it written down and it would not be an issue. Well it was. I had to show the staff the text. and they still didn’t believe. Me. Finally one staff just relented and gave it to me. First… it was cold. Second. It was tasteless. I said I was getting it free because of poor quality last time and they didn’t care. And treated me like I had done something wrong. It was terrible.

Ordered the family meal… vegetable chow mien, vegetable fried rice and 3 dishes — sweet and sour pork, sesame chicken and beef and broccoli. It came to around 36 dollars I believe.
I love Chinese food as does my husband and son and we were so looking forward to trying this place. What a disappointment. The chow mien was dry and bland, we had to douse it in soy sauce to make it more moist and add some saltiness. The beef and broccoli was fine, nothing to write home about but unfortunately it was quite cold. The sesame chicken was so over fried, there was no tenderness about the chicken at all. I ended up making us all grilled cheese sandwiches and the food ended up in the garbage unfortunately.
I will stick to Chop Chop Chinese for local Chinese take out. Which is what I plan to order tonight and will of course re-​review :)

I’ve never had such poorly cooked, tasteless food before. I have the chow mien with ginger beef and sesame chicken. The chow mien was average as was the sesame beef. I can’t say it tasted bad, it just didn’t taste like anything. The ginger beef was maybe overlooked. It was awful. I also ordered a medium pop which was the smallest medium I’ve ever seen. And want a refill? 75c to refill your pop?! I can’t believe I paid over $ 20 for the upset stomach I’ve got now.

Food is warm, tasty, and served in huge portions. This time I had the 5-​spice pork and the honey sesame chicken with fried rice. It was a filling and flavourful meal. Seemed tastier than the previous time I was here. Particularly enjoyed the honey sesame chicken.
Staff is friendly and quick, although they were overwhelmed when I came in as they had a huge takeout order they were preparing. Oh well, can’t really dock them for that. Busy is busy.
Good décor, and most of the tables were very clean and usable at the time. Well lit and had a few newspapers for reading.
My main gripe — I still dislike that pop refills are 75 cents each. I just always view it as nickel-​and-​diming when any company does this. Not to mention it’s kind of archaic — very few businesses charge for pop refills anymore since we all know pop is not that expensive to serve.
Other than that. No more complaints. This was a 3.5 star review but since I can’t give out half stars and the owner showed me good will by offering me a gift card to come try again, I decided to go to 4 stars. :-) Nicely done.
FYI: I was invited back here by the owner who contacted me from my 2-​star Unilocal review earlier. I gladly accepted the offer to come back and give it another try. Kudos to the owner for the good online marketing skillet and bringing back an otherwise lost customer. :-)

When this place opened it was pretty good. As the buzz died down, the food quality when down too. The last time I was there I ordered their famous honey almond chicken and it was rock hard, totally inedible. Almost as if they cooked it twice? Not sure, but I was totally unimpressed. There is this younger tall dark blonde girl who is very sweet, I don’t know her name but she is the rock of that place. If it wasn’t for her I wouldn’t have gone back in the first place.
I know it’s hard finding good help, but managers in the service industry need to hire secret shoppers! My two cents.
Update 2014: I gave this place a second chance… and while the staff that was working was very sweet I again got served hard as a rock honey almost chicken. I think it’s because they mixed the new batch they made with the old stuff… and the old stuff turned really hard. I might give them a third chance… and I will ask them to NOT mix the old stuff with the new. I do however appreciate the good customer service I have recently received.

To the owners credit… they contacted me about my previous review and offered an heart felt apology and a free, retry meal.
I’m going to pass on the meal and stand on my review. This place (and their other locations) maybe for some people if you want fast food Chinese style.
The owner has a solid business sense and I admire that… with a little more hard work and better food they may survive. My2cents