Robin Mak, DDS

Had a partial made at the lab, but didn’t quite fit or look right right. Older model was better, so figured lab could take 2^nd look at it. Regular dentist not available so saw Iwagami. She «fixed» it without bothering to tell me she’d charge $ 60 or discussing if sending it back was an option. It cost $ 100+ to make a new one, so not sure how she justifies her fee; & since it didn’t fit from the beginning, I’d imagine lab would be willing to take a look at it. Although my insurance covered most of the cost, how about a taking a minute to consult the patient. I noticed this was her «philosophy» in her write up. When I left message for her she had the receptionist leave a message. Couldn’t be bothered to make the 5 min call? Not impressed. Hygenist Kim made up for her. Professional, personable, & knowledgeable!

This isn’t a real review — I couldn’t make an appointment because they have a policy of not seeing new patients on Saturdays. So! I guess my family can’t become new patients here.

How come they have so good rating and they take advantage of it ?, This is the only place in Kitsilano that does not bills directly to the insurance. You have to submit the claim to them and pay at the office out of pocket. What ?, how come ???

I am disappointed in the services at this clinic. Two visits ago, they scheduled an appointment for exam and cleaning, and my insurance would not pay, because it was within the expected minimum time interval. The practice should be familiar with the requirements. At my last visit for exam and cleaning, the dentist did not even show up in the office to do the exam. I will find another dentist, who will at least look in my mouth.

I’ve been here twice for dental cleanings, the last visit bring today. I really appreciate the hard working staff at this clinic, and their attention to detail.
I have never needed anything beyond a good scale and polish, but they are super thorough. I don’t think I’ve ever had such a fun convo with a hygenist before — kaitlyn is awesome!
If you’re looking for a new dentist, I’d give them a try! :)

Kits Family Dental is great… my son has seen both Dr. Mak and Dr. Iwagami and they are both professional and knowledgeable. It is a very family friendly environment and they really make sure that your little ones feel comfortable at the office by explaining everything and making it fun. The hygienist’s are great too. I also like how they have TVs so that my little one can be «entertained»…and giving him stickers at the end really makes him look forward to the visit. I would definitely recommend this dental office!

I have recently switched from a dentist that was trying to get me to do unnecessary dental work over to Dr Sakura Iwagami at Kitsilano Family Dental. I can’t believe I didn’t do it sooner. Everyone at the office are warm and welcoming and very professional. I have always had a phobia about going to the dentist and I don’t worry any more. Dr Iwagami is gentle, very good at what she does and honest. All things that I think a dentist needs to be.

Dr. Mak has been my dentist since her practice was first opened and I have not once regretted her services since. Going to the dentist is not an experience many look forward to but she creates a comfortable atmosphere which is a rare quality. She’s highly professional, friendly and skillful. Upon request, she will talk you through step-​by-​step the procedure she is about to do patiently — a characteristic I personally highly value. If you need a dentist in Vancouver, she is a great one to go to.

Best dentist I have ever had the pleasure of using, and I have had dental work done most of my adult life.
I have a 5 year old princes that was never letting us take her for dental work, until last year my wife decided to try out Doctor Mak. Her and her team are very help full and very patient with kids. Now my daughter gets excited when we tell her she’s going to dentist.
I highly recommend Kits Family Dental.