The UPS Store

This location is clean, bright, and very organized and can stand as a model for a shipping store. The owner is fully engaged with each person, strives to satisfy, and delivers more than boxes in a strong customer experience. And he gets the job done.

Horrible organization and customer service at this location. Front desk worker was not courteous. She couldn’t find my parcel (large box) even though it was in the system and one of their other employees signed for it.
Similar situation happened to another client while I was there. She sent him to another location 30 mins away. After he left she found his parcel in their system on location but again couldn’t locate his inventory.
The employee who signed for my parcel was in the other room but would not help locate my parcel. She recommended I leave without my parcel and she gave me no indication of when I would receive it/​be able to pick it up. Finally after refusing to leave and waiting 30 mins, she was able to locate my parcel and I was on my way.

My major gripe with the UPS store (beyond the fact that they have lost my packages in the past) is the extra fee they charge to be helpful.
UPS has a depot in Burnside, a real trek for the vehicle-​less people in the West end of Halifax. This is where all their packages go when you can’t be home to pick them up. Since they deliver during regular business hours you’re usually stuck trying to find a ride to Burnside or taking a day off work to wait for them.
This is very frustrating. I imagine there is an easier way to do this and guess what, there is! You can have your package dropped off at a UPS store… for a fee.
Ridiculous.
The UPS Store makes it very difficult to get your package unless you pay them extra money, they make it equally as difficult to send your package. My favorite extra fee is the «Taping your box» fee, which is the extra money you pay to have UPS assemble the box you are forced to send your package in.
That’s right, they’ll be helpful for money. Sorry UPS Store, I can’t get behind that.
I’m not a fan of the UPS Store, I think the only thing I dislike more is the actual UPS shipping service, but that’s another review for another day.

If you need to send a fax I suggest you find another option. Sending 11 pages and making one B&W copy cost me over $ 13. Granted, I don’t fax things often so I may be out of touch with the standard pricing schemes, but paying 13 bucks to basically make a minute long phone call seems insane.
Wish I had a positive thing to say to counter the price gouging, but the staff were super weird while we were in the store, too. There were four people sitting around, one of whom awkwardly helped me with the fax, the others appearing incredibly bored. Not a comfortable place to be.