Sephora

Service is pretty meh. I feel like half of the staff here is usually wandering around like they are lost. Be prepared to ask someone for assistance. I don’t really mind too much because I have social anxiety so I tend to prefer to be left alone, however I know a majority do not feel this way. Their saving grace was a girl who colour matched me for Anastasia brow dip, but I already knew she was going to be fabulous because I’ve encountered her when she worked in other stores in the mall.
Need a makeover? Go to MAC or a high end salon. They don’t seem to really know what they are doing; I get the feeling that experienced makeup artists would not choose to work here and you’re more likely to get some part time teenager who likes to dabble in makeup (which is cool, I was good at makeup at that age too, but not what I’m looking for when I’m there to get something done professionally). I think it’s fine if you want one just for fun, though.
I love the atmosphere and glam that Sephora portrays, and I was super excited when it came here. My hype fell flat, though. There are a lot of products I would have to order online otherwise, however, one thing I’ve noticed is that it isn’t always cheaper compared to online deals and certain eBay shops. I suppose it’s instant pick up and guaranteed legitimate product, but why would I pay Sephora $ 60 for an American foundation in a tiny tube when I could order a Korean product for $ 16 at equal quality for five times as much and free shipping?
If Sephora became more invested in Asian beauty brands (cosrx, mizon, missha, étude house just to name a few), I would have much more incentive to shop there. I pretty much only come here to buy my Kat Von D eyeliner and trending eyeshadow palettes, or if Too Faced comes out with anything new I’m lusting after. Recently I fell in love with a Dior lipstick but for the $ 40 I paid, I was underwhelmed. I should have ordered something from Jill Stewart. Generally, I get a better deals and products online with some research.

OK I always try to update my reviews if something gets better or.worse.
well Sephora got a little better. thanks to some new associates there.
Here is what i liked
Friendly staff. one in particular her name is Chelsea, she was great. helpful and tried to understand what I’m looking for. left that day happy with out i got.
Found what I’m looking for. not bad options and stuff were available in stock!
Here is what i didn’t like
It took forever for someone to come and assist. it’s not they were understaffed coz at some point i noticed that two assistants were swarming around a client for over 15 minutes. half of which the associates were giggling and talking to each other. but hey. i was rewarded with Chelsea so that made me feel a «LITTLE» better!
It’s an OK place. hey its not like we have a lot of other options!

Okay, so what do you say about Sephora? I like Sephora, Unilocal might say «Yay! I’m a fan» of the place. It’s where I get most of, if not all of, my makeup. They have better deals online, if you’re into free samples. I’m into free samples. I like going in because I’m one of those people that I couldn’t match my skin tone with a foundation if I tired. My mind is too preoccupied by how tan and dark skinned I’d like to be, that it can’t see how white and pasty I really am. Therefor, I need professional help, or at least Sephora employee help. So far, everyone who has helped me out has steered me in the right direction. I love almost everything they sell in Sephora, including the skin care and hair products. I also like the Sephora branded products, I really like their liquid and pressed powder foundations. I’m usually a MAC snob when it comes to liquid foundation, but the Sephora brand is on par, plus the price is a ton better. Now that I think about it, you know what else I like about this Sephora? It doesn’t feel like a watered down, Nova Scotia version of the store. Big props for that.

I just went to this store today to get full face makeup done, all I can say is that im amazed. At first I was scared to death about the negative Unilocal reviews for this store with the staff «stalking» you, (etc.) but all I can say is that those are completely untrue from what ive seen.
The store was pretty warm as the staff had to fan themselves off continuously.
As I walked into the store it was quite busy but me being extremely patient, I didnt care.
I had an appointment booked but had to wait for 20 minutes since there were only 3 seats to get makeup done.
I had a very nice lady named catherine help me, she was amazing at doing my makeup and I was shocked at how well she did.
I definetly will go back again as I had a wonderful experience at this location.

Though I’m still in love with the products they offer, I’m no longer dazzled by the brand name of the store itself.
I seem to never get the proper professional service from the staff here.
No one seems to know much about any of the products I’m ever looking for and there’s either too many people who want I help me I don have a moment to really look at anything or there’s never anyone when I need help.
Not to mention every tester seems dirty and disgusting. I would never let anyone put any product on me.
Do yourself a favour and research your products before even stepping foot in store.

I’m not a makeup snob, I swear. Well… Maybe a little.
Since the store has been open for roughly two years now, I’ve been wearing more makeup. I still never perfected the whole foundation routine but that’s because I still haven’t been matched properly and I pretty much gave up.
The lighting in the store is atrocious if you want to get matched for foundation. I recommend that you take foundation samples home to try out on the chance that you may come walking out a little yellow.
Don’t get me wrong the staff are still lovely, when you can find them. Maybe the times I’ve gone in have been a bit understaffed, but the girls are usually helpful and maybe someday when the lighting isn’t so poor I’ll find my foundation match.

I don’t know but lately I’ve been having good experiences here. There’s been some staff change for sure, but the slick yet non intrusive ones are still there… but nicer for sure ;)

I have been a long time customer of Sephora. Long before the store opened in the Halifax Shopping centre I ordered online. Every time I am in the store I have at least one or two employees come up and ask if I need help, have questions, etc. The staff is friendly and helpful. I feel like a valued customer here and will continue to be a faithful shopper!

So here’s the thing about make-​up and me. I never wore make-​up until last summer. I had moved in with girls and Lindsafarne decided to educate me that not only was mascara my friend, I also had to buy new mascara, because it turns out that eye make-​up can go bad. Who knew? Not the old me, that’s for sure!
Life was easier before I needed five different brushes to push coloured pigment over and around my eyelids to make me super duper sparkly pretty. Easier, yes, but I do have to admit that it is kind of fun. And also expensive. Sooooo expensive.
Sephora is one of the most magical of lands. Do you know they not just sell make-​up (inducing a ton of vegan and animal friendly products, YAY!), they have magical machines that can scan your skin and then recommend any and all products that are the exact shade. Like, the EXACT shade. I’m sure it’s secretly leading to a government conspiracy, but that could just be just because I’m flying to Denver and preparing by re-​reading about their crazy-​awesome airport.
They have a great selection of perfume towards the back, with another computer to help you pick scents. They carry some very high-​end brands and it’s fun to smell the latest celeb fragrances. Sometimes they have tiny perfume sampler sets for sale, which are super fun to collect. The mini bottles are just so girly! I love them!
The staff here can vary from day to day. Some days I’m accosted, but it’s never a problem as the people who work here are always super entertaining and fun to be around. Well, that or they just ignore you and vanish behind the shelves. I’m a solitary shopper, so I don’t mind the silent treatment, but I know it would be a turn-​off for others.
To be honest, I don’t buy a whole lot of make-​up here. It’s the skin care that robs me of all my pocket change. Too many face masks! Or is the problem not enough? Yeah, that’s probably it…

Let me preface this by saying I am what you would call at least a little Sephora obsessed, if not majorly Sephora obsessed. Yes, they are most definitely on the pricier side of things but as a makeup artist, I don’t mind spending the extra dollars to make my clients feel that they’re getting a more prestige experience with my product selection. I am constantly browsing online to see what’s new and check out customer and beauty expert reviews.
This being said, I was beyond excited to find out that Halifax was getting a Sephora of its own. Unfortunately, out of all the times I’ve visited this store, only a few rendered a positive experience. At best, the girls seem generally unhelpful and bored, this is when they aren’t busy following you around the store or being outright rude. The first visit there was around Christmas time, it was quite busy so I didn’t have high expectations in the way of help, which is fine. I also work retail so I understand it can be tough. One girl did, however, find the time to follow me around the store, eyeing the $ 100+ worth of products in my hand without once offering me help. Even if she legitimately thought I was there to steal, her best course of action would have still been to offer me help or offer to hold the products at the cash for me.
Another instance of bad service was when I went to buy a gift for a nail obsessed co-​worker. The store was incredibly quiet, with about two or three other women shopping around. As I have no nails and am completely useless in that department, I wandered around their nail bar looking for some help, even commenting near two of the girls chatting with each other that I really wish I could get some direction as I was totally lost. Still, nothing. Finally, a girl that was working further away by the skin care came over and offered me assistance, directing me to a new product quite popular with manicure gurus.
The absolute worst I would have to say is the occasion when one of the girls followed me for over half an hour without offering assistance before finally walking over, shoving a basket at me and asking if I was looking for something. I told her what I’d really like to find, she looked me up and down, paused, gave me a snotty look and said «We have something like that, but it’s expensive, I don’t think you could afford it.» No, I don’t always look the best when I’m out picking up makeup, as 9 times out of 10 I’m doing it to restock my kit and viewing it as a chore on a long list of errands I need to run on that day. But it is certainly not up to the sales girl to decide what I can and can’t afford, especially when I’m already carrying literal handfuls of pricey makeup. The positive thing about this was the manager’s reaction, when I sent an email to the company regarding my disappointment with this particular experience, the manager sent me a personal email within hours apologizing and offering to rectify the actions of her employee. That, I was impressed with. Unfortunately, as excited as I was about Sephora coming here, I now do most of my shopping online (the samples online are some extra incentive there, as you never get them in the store itself), unless I really need to go in and see a particular colour or texture in person.
Despite all that, there is one especially helpful younger Asian girl that works there, she’s helped me twice now and both times greeted me within 5 minutes of walking in the store, informed me about current promotions and offered to help me find what I was looking for. So Sephora isn’t all bad, but the majority of the girls need a serious overhaul in customer service before I’ll become a regular at this location.

This is the worst Sephora I’ve ever set foot in.
I’ve been searching for a nice tinted moisturizer for my extremely pale skin, after nothing at Mac was light enough for me I came here hoping to find something. I am pretty ignorant to all things makeup so I generally need a bit of help finding what it is I’m looking for. Especially here, in this makeup supermarket.
Well that didn’t happen. After asking for help from a few people who replied «oh yeah I’ll get someone to look after you», I just ended up trying some tinted moisturizer on my own skin. When I still couldn’t find anything that didn’t make me look orange, I tried yet again to find some help. One woman said «I can help you when I’m done with this lady», 10 minutes later she was helping someone else.
The only staff interaction that occurred was this extremely aloof b**ch who just told me about a promotion but didn’t ask if I needed any help and didn’t seem to want to help when I asked her questions. She was so rude I just decided to leave. Also didn’t help she was completely orange and looked about 10 years older than she actually was due to the ridiculous amount of makeup on her skin. Who wants to accept makeup advice from someone like that?
I adore the store. But the staff here are terrible and this location is lacking. Not to mention they sold a poor selection of the Philosophy and Bliss products I was interested in buying. I hope that chick was on commission because I totally would have bought something from there. Her loss.

I have been shopping a sephora for years but not in Halifax I’ve been to the stores in states and Toronto but i was really excited when they came to Halifax which meant I could save of shipping and duty fees!
Sephora is basically like makeup heaven I think they have close to 365 brands of makeup but only select brands in the stores I have been disappointed over the years they have discounted some really great brands and decided to keep brand they don’t really need for example they got rid of tarina tarantino to keep clinique but you can get clinique down the hall at sears.
The staff are really friendly and willing to help if needed, Their products can be a bit pricey but some of them do mad wonders I’m always careful in what I choose to buy as some products down give you much as for what they are asking. I love how they have a great selection to choose from but I would really appreciate it if they didn’t have an item being able to order it in for the customer instead of the customer having to order online.
I could spend hours upon hours in sephora it really is difficult to go out of the store empty handed but sometimes with everything they have to offer it is difficult to know where to start. But be very careful when they ask you about using your points at the checkout I was told I could get a free gift with no value taken off my points when I got home I realized I was missing 500 pts. And I couldn’t get it back but they gave me a free mascara etc. to make up for it.

I LOVE Sephora, I love all the products there, but the customer service side is seriously lacking. I get ignored usually when I am there, or the people dont seem to know what they are talking about. I went in there once and someone tried to do my makeup with a DIRTY makeup brush, then got really mad when I told her to clean it. That being said, I will never stop going to Sephora, since theres really no where else to get some of these brands.

My first visit to the relatively new Sephora store in Halifax Shopping Centre was just the other day.
It’s a huge store, which, can be kind of intimidating at first, especially if you aren’t quite sure what you are looking for. The sales associates are friendly enough and even helped me find the perfect shade of lip gloss.
This store has it all: Brands like NARS, Stila & YSL are in full supply. Perfume? DIOR, Marc Jacobs, PRADA and every designer name in between. They have full skin care and hair care lines there and just about any type of spa tool or accesory you could possibly need to beautify yourself.
I even got some items on sale, joined the rewards club and got a mini-​gift with purchase for my recent birthday. Nice, I love freebies!
Check it out!

Frist day the store opened. I was not given a welcome package store card. I had the feeling it was becuase I looked like the rest of the husbands getting dragged around but in fact I was interested in the brand, store and products etc… On other visits without the hype and angry looking husband crowd. I had great service. You can try every product in the store. If you want a sample. The staff will get one for you in the sent department. I am glad I gave this place a second chance. A sent I really fell in love with L’EAUPARKENZO HOMME EDT or just simply ask for Kenzo for men. It was the reg one not the one that cost more. So fresh and nice smelling.

Sephora is clearly female product heaven. I’ve never taking a huge liking to the stores I’ve been in in other cities, probably because it’s a bit overwhelming for me. I’m a simple gal who loves simplicity when it comes to skin care, so I don’t really buy into all of the «necessary» products that the beauty industry markets to women.
Wow — rant much? Let’s get back on track.
I went into Sephora this weekend on a mission to find Lavanila, a natural deodorant, that had been recommended to me. The first clerk that saw me was helpful, and led me to the right area of the store, and I was asked if I needed assistance by at least two or three other clerks while I was in there. For some reason there were at least 5 people staffed in the store on a Saturday AM, but who knows? Maybe that’s normal.
I don’t have much more to say, because I wanted and in-​and-​out experience and I got it. The all-​black attire and heavy eye makeup that everyone was wearing was a bit much for me, but I’m happy to know that when I want specific beauty products they are within reach.

I’m a big Sephora fan, have been to stores in other cities and regularly troll their website drooling over the latest eyeshadows and hair products. So you can imagine my delight when I found out one was FINALLY opening in Halifax.
I wish it had opened downtown, but whatevs — I’ll take what I can get. I’ll even fight past crowds of teen girls to get to the perfume section. Speaking of which, they have a cool process to help you find a scent you’ll like if you’re looking for a new perfume. As a bit of a perfume addict, I love it.

Makeup is for me a necessity and an indulgence, which is why having a Sephora in Halifax is appreciated. I have been to Sephora’s across Canada and the US so I feel I can compare the store here to the others.
Size: Spacious and well lit. Some aisles are wide enough for browsing and others to move past. Other areas are not as generous with the space.
Décor: Bright and sleek.
Staff: Uneven in service. Sometimes I go in there and they are helpful. Other times I seem to be invisible. Uneven in product knowledge. Again — they are expected to be well versed in all products, some are good and others need to work at it.
Pricing: It’s a mixed bag. Some on par with other items of that caliber other items outrageously expensive (imo).
Selection: Extensive. Cosmetics, skin care, beauty regimes, hair care products, accessories (brushes, etc) and fragrances for men and women. They carry many brands.
Checkout: Generally positive, although with the headsets sometimes they are distracted from the customer while following the conversation in their ear.
Ultimately a cool store that I will visit and visit often!

What girl in her right mind doesn’t want a one stop shop for all things makeup, hair, perfume, skin care and all other manner of good gurly (and some manly) things?
I am completely addicted to Sephora and the local version did not disappoint. I’ve seen bigger versions with better product offerings, but it has most of the line that they are famous for, so its all good. I do wish they had a bigger selection of nail products, but I can’t complain.
Love that they are now local — Welcome Sephora — I love you!

I was luckily and avoided the crowds by checking out Sephora on a Monday evening, so I could fully take in the store. While it’s not as large as some I’ve been in, it is a good size for Halifax. The store looks shiny and new, and I really enjoy the end displays which often have the best of a product like eyeliner, and have 10 – 20 different brands, so you don’t have to travel all over the store to test out the different eyeliners.
I was a bit disappointed because the product line I was looking for they don’t carry, so if I want it I will have to order online. I also find that the prices are marked up higher than the US stores, which while common, still sucks. The staff are friendly and approachable. I like that they have lots of last minute picks in the line-​up, but I wish I could see them without having to line up.
What I like about Sephora is that they often carry different sets and gift boxes, which are great for birthdays, thank you, and hostess gifts and I see a lot of my Christmas shopping being done at this store.