I have never personally visited, but I have had both my furbabies(Buddy and Itchy) cremated here as of recent(3 weeks ago and 3 days ago… this is probably the worst few weeks of my entire life!) I recieved Buddy’s ashes and saw the the packaging and certificate were very appropriate and beautifully put together. I had managed to open the urn and found that the ashes were bagged with a gold ribbon at the top. Very respectable. I really did appreciate the detail and the urn was nice as well. As we brought Itchy in this past Monday for cremation, I am painfully waiting for his return. The lady I spoke with on the phone regarding a question I had, and was very empathetic and understanding. At a difficult time, this is the best place, and I’m glad that at least 2 vet clinics I have dealt with use Gateway. «BECAUSEYOURBESTFRIENDDESERVESNOLESS»