The Brick

I have a bit of a mixed opinion about this store. Let me tell you my story…
My boyfriend and I just bought a house so, obviously, we need new furniture. We planned on hitting 6 stores in the city on the weekend. We started with the Brick.
Walked in, were initially greeted by an employee who was not at all pushy. Just wanted to know if we were looking for anything specific and to let him know if we needed a hand. Typically commission based speel. We walk around and find a dining set we love that is in the as-​is section. Missing chairs and missing the leaves. The chairs we weren’t worried about but the leaves were a big deal. What’s the point of buying an extending table if you don’t have the leaves to extend it? An employee comes by and we ask him if the leaves come with the table. He says he doesn’t know but will check. Acceptable answer. 5 minutes later, he comes back. Same answer. He is unsure but assumes that because they aren’t currently with it that they don’t come with the table. We ask if we can buy them separately. Again, no answer. He says he’ll go check. 10 minutes later he hasn’t returned. So we decide to leave. We stop by the computer where he is working to let him know we’re not interested anymore and ask him a few other questions about the table. His last words to us «It’s rubberwood.» I ask him, what is that? … He had to ask his manager exactly what rubberwood was … final straw, I was gone.
We hit the other stores in the city and did not find anything that even came close to comparing to the dining set we loved at the Brick. I did my research on the Brick website and started trying to figure out cost of buying the same table new. On a whim, we decided to go back to the Brick and look at the table. Keep in mind, this is now 4 – 5 hours into furniture shopping so we’re both getting tired and frustrated.
We walk into the store and begin looking at couches again. There was a set of Bonded Leather sofas that we loved. We just needed to know if the bonded leather would stand up to the kids as much as real leather would. We walk around and are greeted by a different salesman, Eddy. Eddy was AMAZING. He had EVERY answer in the world for us. Explained bonded leather to us, talked to us about warranties, gave us every detail of how to protect our furniture. He was great. Then, he says to us «Our President’s Sale was yesterday. Let me see if the code is still active. It would let you buy one, get the second at 75% off.» MAGIC.
I understand that this is yet another sales technique BUT the fact of the matter is, we were never offered this deal the first time we came into the store.
So, Eddy comes back to us and says he can get us the deal. AMAZING. We tell him we’re also looking for a dining room table. He asks us to show him which one. We do — he excuses himself and goes to the computer. Minutes later, he comes back and asks us to follow him. He shows us the price breakdown. We ended up buying the sofa, loveseat, dining room table with 6 chairs (he got us the chairs for 50 each — they are 200 dollars chairs), an extended warranty worth 329.99 all for 2900 $. It should have cost us well over 4000. An incredible easy experience.
As we’re leaving, Eddy tells us that should we want the extra two chairs, he’ll work out a deal for us (which he wrote down on the receipt as proof).
Long story short, we go back the next day and buy 2 more dining chairs, an accent chair, 4 accent pillows and a warranty … all for 850 $. Again, it should have cost us well over 1000.
Oh — and best part of all this, instead of waiting the 2 weeks delivery as is typical of furniture stores … all of it is getting delivered today. We ordered it all last weekend. Less than a week turn around time … MIND BLOWING.
My SECOND experience at the Brick was AMAZING and SIMPLE. If you get the right person, you’re flying. So, find that sales associate that you like and stick with him. I won’t buy furniture from the Brick without speaking to Eddy.

I purchased a 42″ Plasma TV at this location and in a few weeks it didn’t work properly. I called and I had to wait for an appointment with their service department (Trans Global). The service man came and told me that I need a replacement TV. I had to wait for the new one to be delivered. The 2^nd TV came and in 1 week the TV turned to black and white and screeching for sound. I called and then the run around became. The Brick told me to call Trans Global because they need a requisition. I called Trans Global and they told me to call The Brick. No lie, this went on all afternoon, for hours. Trans Global was great but The Brick was awful. The customer service there does not exist. You can’t receive anyone and nobody is willing to take any responsibility. I was suppose to get a replacement TV if the TV failed in the first month and the two TV’s went in the first month. The Brick is responsible to get me a replacement 42″ Plasma TV or LCD. I have a few messages in with Toronto and no call back yet. Also, the couch I purchased the same day is crooked but I didn’t want to deal with that until they did something with the TV. I purchased a washer & dryer and 3 ½ months later they don’t have the washer. I don’t want just the dryer and then get the washer, they may not match. I have sent emails and The Brick makes it very hard to get a hold of anybody. Don’t buy anything there. They are horrible.