Canadian Tire

The staff can be super nice and underfoot all the time or it can be a ghost town.
This outfit has the switch and bait routine down to a science. The flyer’s will show all kinds of fantastic deals, right up until you get there. They will stock 6 of something and it will be gone by Friday night. (the sales start Thursday.) Also, you can’t buy it Wednesday night at the Thursday price. I tried. I failed.
Then, the infamous disclaimer, ‘Sorry. No rain checks.’ comes into play. I don’t think they are sorry at all.
I often wonder if it was managed better, how much busier it would be there.

They need to work on better customer service or to train their employees on more tasks. I went to Canadian tire the other day to make an exchange on an item that was broken when I purchased it. I arrived to the store. Picked out a new item to exchange the old one with and waited in line at customer service only for the girl to tell me that the girl who does returns and exchanges is on lunch and won’t be back for 15 minutes. Which I didn’t mind, so I browsed through the store and waited for 15 minutes to be up. When I returned to customer service the girl wasn’t back yet. So I stood near the line and waited for her to return. I stood by the line for another 15 minutes. By then I was getting a little upset. If your going to have a customer service you would think canadian tire would have more then one person who knows how to do returns and exchanges. Or maybe monitor the employees break so they are back in time to help customers.

There used to be a small Canadian Tire located in downtown Fort Saskatchewan within a dying mall. That one closed when this larger and nicer version opened up. It’s also conveniently located and right next to Mark’s Work Warehouse (its sister store). I usually stop for supplemental seasonal clothing or just shop for ideas that I can apply around my home when I return. The weekly sales flyer is my starting point and after calculating the exchange rate in my head, I have found some real bargains here. This kind of shopping of course is limited to what I can stuff in my suitcase, including the weight limit.
And if I pay in cash, I take my Canadian Tire money and immediately donate it back.