Sporting Life

I have bought a lot of gear here. Mountain bikes, snowboards, skiis and outdoor clothing are all well valued here. I don’t buy any non technical clothing here though. That’s too rich. Lol. I have used their Lifeline for receipts and warranty service. They did misplace many of my past purchases but a manager sorted that out for me. Now my history is all on record again. I usually only buy stuff on sale here even if it’s off season as I’m not really an impulse buyer. I want quality AND value. I find the knowledge and attention of the staff very good and when they don’t know something they find out from someone who does. I love their half back program for kids ski equipment. Watch out for sales in store — it’s VERY busy.

Looking for a very nice jacket? This is the place to be. You can try many expensive jacket without the feeling of salesman eyeing you for commission. They sell the top seller jackets such as Canada goose, Mackage, Woolrich, Marc New York, etc.
They also have a variety of goodies such as snowboard/​ski equipment, shoes, and athletic gears. Some are at a reasonable price and some at a very unreasonable price. You may have to be a very savvy shopper.
Despite of this their return policy is top notch. Not happy or have regrets? Return it right away. Just ensure its not been used and original are still on.
The staff has a very friendly approach and will help you find what you need. They work fast and efficient and getting me out of there quick in a Boxing Day chaos.
Definitely, will be back to check out more sales in this store.

THIS IS FOR THEIR ONLINE SITE
OH MY GOSH. I ordered 4 items on January 1 and it is now January 30. Three of the items ordered were «out of stock» and I was notified on Jan. 9, 10, and 11 respectively.
Apparently they are shipping the fourth item out as of January 11, when the UPS shipping label was created. After two weeks of wondering where this item is – and constant emails (as they do not answer their phone through the 1 – 800 line…), I am now told that the «item was returned from the shipping facility to the store».
My credit card was charged on January 9. Yes, for something that will probably never arrive…
They do apologize (which is better than the review below that also gave them one-​star), but they are pretty darned inept!!!
The solution? They offered me a 10% discount on my next regular priced order. Geez, thanks! Will there be another order? Definitely not…

Impossibly unprofessional service at the Nike cash inside this store. Eye rolling at the customer in front of us, then without skipping a beat right after they depart «oh my fucking god» out loud and laughing about how ridiculous the other customer was with the other cashier. When we finished our transaction she threw the bag across the counter at us and walked away. :/

I had a really bad experience trying to return a Canada Goose coat here. It was in perfect condition and the salesperson made me feel really bad for returning it. I have never been treated so badly in a retail store and will never go back. This is the first review I’ve written like this, but it is well deserved, trust me!

The salesperson that helped us today was Stephan and he was great. Unfortunately when we got to the check-​out, we received mediocre service from a man who appeared to be the manager that day. He grew impatient when it turned out that my second gift card had a problem (while the first gift card worked). He requested to see my ID in a distrusting tone and then also suggested in a condescending tone to pay the balance with another form of payment and come back when I get my gift card sorted out. However, I did not see a line-​up at the cash registers as there were several cashiers to serve customers. This has left me with a bad impression of the store and I will reconsider buying from this store again when I purchase my next $ 800+ coat.

I was turned off completely by visiting retailers for ski/​snowboard gear, but Descente’s website said to visit Sporting Life… so FINE. FINEEEEEEEEEEE
And right when I walked in, I was so happy to see SO many brands and many modern/​up-​to-​date styles for outdoor clothing!
Did I see a Spyder jacket in size XS, and did I see two?
Did I see reasonable prices (given this is really what you’d pay for anyways…)?
YES. and yes! And yes I walked out with some sexy tight-​fitting Spyder snowpants. I was able to pick between size 4 and 6!
If it’s not available in my size, the staff offers to call the Yonge location and send one over. Which they did. It was as short as ONE DAY for delivery, so I was able to try on my jacket quite soon!
I did not feel pressured to buy anything. Really liked the staff here! Except probably the cashier ladies.

I have been a sporting life customer for over 10 years, primarily for their excellent selection of tennis equipment. Also, the advice of a number of their staff pros has been solid. Where they lack is client follow up and service. For many years I have had to resort to complaining to managers there for obtaining special order equipment, even though they have a special order process. Their staff for the most part seem more interested in socializing with each other than helping a client obtain a demo racquet or perhaps squeezing an extra stringing in. As of yesterday, they have lost a 10 year client for horrid service.

I’ve always been puzzled how the Sporting Life came to be… it’s a great store but it’s name ‘sporting’ has always been an opposite to some of the items found in the store. Sure they carry great high end sport oriented brands like Canada Goose, Rossingol, North Face, and Oakley but they also carry Burberry, Hugo Boss, and Stella McCarthey. I guess the rich needs their sports and exercise too.
The service here is great. I’ve never had a moment in this store where an associate has gone missing, lacking knowledge, or horrible. They don’t judge you on how you look… I’ve walked in here after a work out to grab a gift and they were just as pleasant to me as I was dressed normally.
The store is rather large and it’s over 2 stories filled (and I really do mean crammed) with lots of clothing. There are some sports equipment here but it probably takes up less than 40% of the floor space. They have some really cute children’s clothing but at $ 200++ for a thin windbreaker by Ralph Lauren, you raise an eye brow at the price.

Great place for a bike tune up. Had to bring my refurbed bike in after my last one got stolen (which had just been tuned up here too!). Spoke with Asa both times and he’s super helpful and attentive. Definitely suggest these guys to anyone inquiring.
Good pricing too! A tune up starts at $ 60 and other local shops I’ve looked at we’re $ 100+