Roots – Sherway Gardens

This store is a lot nicer than the one in the Eaton Centre since that one is about ¹⁄₃ of the size since it’s being renovated now.
This Roots store is in the new section on the west side of the «arch». I cannot count how many times a Roots store in Sherway has moved from location to location but this new one is in the bright new section of the mall and has a nice footprint for the store.
One thing I found rather unusual was the amount of times I was asked if I needed help by a the handful of employees in the store in the short time we were there. It’s nice to be paid attention to but it was something I’m not really used to. It was either 4 or 5 times in about 15 minutes.
Still I like the quality of some of the Roots stuff and their brand is still strong. Just the other day I was wearing my ’02 Salt Lake City Team Canada long sleeve thinking wow this thing is 14 years old now.
As far as the store goes their displays and organization is very good. The staff is over helpful if anything…

I just came back home from this store. I had seen a sweatshirt online that I wanted to purchase in store. This store has very friendly staff that are super helpful. I couldn’t find the sweatshirt that I had seen online. The sales girl asked me if I needed help and I explained to her what the item was that I was looking for and she showed it to me. I told her it was similar but all black. I told her I had seen it online. She quickly looked up online showed me the item and asked if it was the same one. I said yes. She explained that even though it looks solid black in the picture it’s really a peppered black colour. I was happy that she spent the time looking for what I wanted, even though it didn’t really exist. I ended up buying the one in store. She also recommended some leggings that I will definitely be returning for on pay day. Great customer service.