Dairy Queen

An oreo blizzard for the kiddo and a chocolate sunday for myself. On a hot day in the sun, this seems to top of a great day just nicely. It also appears we were not the only one with this idea since the place seemed fairly busy. The staff was very attentive and accomodating, so I think we will find ourselves back here again soon. Nothing is better than icecream on a hot day

This is a perfectly decent Dairy Queen, where we headed after a long hiking adventure. We were pretty pooped, so we wanted something close to our AirBnB, otherwise I might have ventured further and more adventurously.
The service was fine, although I found it unusual that they don’t have chocolate in the evenings. I am not sure if this is a DQ in Canada only thing, or just an idiosyncrasy with this location.

WORST experience of my life! It’s a shame you must leave a positive rating. A negative rating should be added in Unilocal.Seriously.
Do not go to this Dairy Queen! I’m still in shock!
I called this shop to find out about getting a ice cream cake for my son’s birthday. I spoke to a person who later was first to serve me when I drove to the shop 10 min. later. He was knowledgeable, friendly, & did a great job with personalizing the cake. Then another guy came out and rang out the total on the cash register. I asked about purchasing 10 gift cards as well. He entered all the cards in and proceeded to ask «Would you like to pay for the candles?». I answered «What?» He asked the same question again. I then responded by saying «What candles?». Deeply confused as I was thinking was there a picture of candles on the cake. Then he said «The candles in your backpack?». This was repeated. I said «I don’t have candles in my backpack?! Are you accusing me of taking candles?» He said «I thought you had candles in your bag». I was mad. I asked his name. It was Michael. Shocked but irate now, I said you said you should be fired for accusing a customer of stealing. He apologized but always looked down. Then girl that was helped put the gift cards together said he has to go check the camera.
I was appalled. Bloody f%cki#g unbelievable! I pulled my credit credit out of the machine and said cancel this order! I walked out. All 4 staff have disappeared into the back of the store. I paced around outside the store and called my husband to to tell him the story. It’s almost 11PM and the store is going to close. Our party is at 10AM in the morning and all DQs open at 11AM. He says to just get the cake and have Michael fired afterwards. The bloody sh#t we do for our kids! I go back in and buy the flippin’ cake and gift cards. I don’t know the exact total as no receipt was put into the bags.
I’m disgusted by this shop. No wonder retail is fading! This may be my last shop to DQ. I also bought a bunch of DQ gift cards for loot bags. What do I do with these now? I’m not going to encourage my friends and family to patronize DQ. Thank goodness I bought Chapters/​Indigo cards earlier. Please do yourself a favour and Unilocal «Check In» at another Etobicoke DQ. I’m certain your experience will be better than at this location!