Boston Pizza

i should learn not to come to any Boston pizza, as it leads to disappointment.
im not sure why servers this it is acceptable to swear in front of customers, even if its a minor swear word… to further explain the insanity, if you’re coming to a restaurant for food, generally speaking you want the food to be hot, i cannot grasp why a server would deliver a plate… that they are holding (so they can feel the temperature… if you catch my drift) that’s cold! drinks should be cold! at least they got that right…
the food is bland, lackluster, and probably done in a microwave.
a fair bit of parking, and the restaurant is pretty clean, the bathrooms a hit or miss, depends on the volume of customers.
lots of t. v’s and sports, so by all means come for drinks and a game!

Surprise, surprise. I gave this location a 2^nd chance after my first visit was a unmitigated disaster about a year ago. I was near the airport and realized it was ‘Pasta Tuesday’.
Service was excellent. Refills of my Diet Pepsi came quickly. I had the Jambalaya Fettuccine. Which was quite good. Not spectacular but good. Huge portion. I didn’t bother with the garlic toast. Manager came by to ask how we liked our dinner. Talked to him for a minute and apparently they cleaned house with their management team. The improvement is noticeable.
Good service…1 star
Good atmosphere…1 star
Clean…1 star
Good but not spectacular food…1 star.
For $ 11 a plate, on Tuesday’s, it’s quite reasonable as well.

Food: ¹⁄₅
Service: ⁵⁄₅
Good for sports: 3.5÷5
We came here to watch the Jays ALDS Game 1 last week. We sat in the lounge and they have plenty of TVs to watch the game. Service is great, I think there was only 1 guy serving the entire lounge, with a few food runners to help out, but he was doing a really great job, considering the place was full.
I don’t go to Boston Pizza expecting amazing food, but the food at this location is particularly bad. I’ve always loved Boston Pizza’s lasagna but this location did it differently. They use cut up sausages in their Bolognese sauce rather than ground beef and there was simply not enough sauce and cheese. The calamari was OK, nice and crispy with fried banana peppers. My half rack of ribs were fall of the bone tender but the mashed potato and veggie sides were mediocre at best. The mashed potatoes lacked seasoning and was really lumpy. The steamed vegetables were still hard and didn’t seem fresh.
Great service, great place to watch sports, but consistency is what I’m looking for when going to Boston Pizza to have my staples — this location didn’t live up to that.

This Boston Pizza is awesome! Fast, friendly service and the food is hot and tastes great. If you’re in the area and looking for a spot to eat stop here!

My friends and I had dinner at Boston Pizza last week and after that visit we’ll never return.
Our food wasn’t good across the board. I created my own pasta (fettuccini and shrimp) and it was so bland. I couldn’t even finish it and asked my friend to finish it for me. Even she didn’t want to finish it when she usually finishes my food. Another friend of mine asked to switch her entrée because the portion was very small. The server responded rudely, «No offence but I have to pay for it.» It was a weekday so the restaurant was pretty dead. Service was lacking and the server wasn’t friendly.
We will not be returning after we experienced bad food and bad service.

Large selection of food on the menu, quality is mediocre to above average from what I experienced, see below
Had the hot wings = tasty but not that spicy, small mini size, but again very good, ate all
Had the sliders (3) = mediocre, ate 1.5 of them
Had steak and onion topped pizza (individual size) = delicious, ate all
Table service in bar area is above average
Bottom line, I would recommend for a sports bar-​like meal, beverages, and watching the game. Nine TVs in bar area including one large projection TV on back wall. I will definitely be back to try other items on the menu.

Three and a half star they didn’t tell me that they charge for delivery, never mind I could surpass that but than she suggested my husband order butter chicken pizza it’s just awesome. Let me tell you I was very hungry so don’t have pic to share but every slice had one little tini tiny piece of chicken n I felt so lucky when I found two pieces on 1 slice, total bull in their preparation and medium pizza was for $ 25 so plz do put some chicken when you make next butter chicken pizza…

Lunch menu = a decent time
Came here for a work gathering and it was a first time at boston pizza for most of the folks.
First impression. It was not busy, it was dark inside, and could’ve have use some music inside.
The lunch menu was good, lots of choices for a reasonable price. Although, I feel like that the waiters can do a better job on telling a recommendation. Oh well, didn’t up sell.
I ended up choosing a cheesy bacon penne style meal. It was quite delicious and I can’t deny. Can’t go wrong with bacon and cheese. Will order this again, but didn’t leave a lasting taste for me to want to go back again.
For future visitors, I must say, can’t go wrong with any meal but it is nothing special either. Great place to hang out as they have televisions but will opt out to try another restaurant next time.
One thing that would make the experience better for myself. Would be some fried chicken.
Peace out!

We know Boston Pizza well, and it was within walking distance from the hotel. There were other options such as Montana’s, Jack Astor’s and the Chop House, but we were a little under dressed for some of those and we wanted something relatively quick.
I don’t normally review chain restaurants, unless it is one I have never been to before or a new location which this was. If you’ve been to Boston Pizza then you know what to expect. This was not a bad visit, but we tried the pizza burger, and although it was good it would not be something I’d order again.
here we were slightly disappointed was with the salad, which came out without croutons, and little if any dressing on it. Unfortunately when the server came out, we had not yet tried it so couldn’t comment at the time but we both looked at each other when it came out like WTF? Before she brought the bill, and asked if we wanted something else, I did mention that I had a small complaint for the manager regarding the salad, and it not being what we had come to expect. She asked if we wanted another one, and because I am always leery about making complaints when it comes to my food (I’ve seen the movie Waiting and things they do) so I said no, but Karen said yes so we let them make amends. It didn’t take long before we had our replacement, and it was much improved. She did say though that apparently somebody else had ordered theirs without croutons and dressing on the side, so it was likely just a mix-​up and we got someone else’s order. Too many times though I read reviews of people complaining, but I never hear them say they mention it to the establishment.
This was an opportunity for people to see that if you do complain, you can give them a chance to fix it and they were very good about it.

4:25 pm, I have the bar all to myself! No one is here. I needed some food & beer to hold me until dinner so here I am. Hello Jenny the bartender, thank you for your undivided personal attention while I was here! (you didn’t really have a choice did you?) sippin on a Creemore Springs beer, enjoying my garden salad. I ate the Great White pizza, it was very tasty and would get it again.

I do like their pizza! Specially the Pepperoni & Feta thin crust. Yum!

Good sports bar with cold beer and friendly servers.

I like Boston Pizza. perhaps this was an irregularity but it literally took 45 minutes for a pizza and wings to come out.

Sigh.
I came in with a friend on a Friday night, and we were hungggrrrryyyyy. I ordered two appetizers — the pizza spring rolls and cactus cut chips, and my friend ordered the butter chicken fettucine (although I warned him not to… How are these honkies going to get butter chicken right?!). The pizza spring rolls were really good, the chips were decent, but the pasta… Oh, the pasta. So bad. My premonition about the honky-​made butter chicken came true. I’m the least picky eater I know, but the flavours were just so… Off. It tasted like the only spices they used were salt and pepper.
We barely touched the pasta, but the waitress didn’t notice/​care. I work in the service industry, and when my patrons clearly aren’t enjoying their food, I always ask what’s wrong and fix the situation. I didn’t want to complain, so we just let it be and asked for our bill. We ended up paying $ 60 (sans alcohol) for an extremely mediocre meal.

We had a gift card so we figured we’d get take out from this place one day (April 6, 2013 to be exact). My husband got an entrée, I got a pizza and a dessert. This place is 10 minutes from us. My husband went to pick it up. While he was on his way home, I got a call from Boston Pizza saying that they didn’t put the dessert in the bag before giving it to my husband and asked that I phone him and send him back.
I couldn’t get a hold of him so when he got home I just told him to go back and get my dessert.
While he was on his way back, I took a peek at my pizza and got a whiff of some nastiness. My pizza didn’t have the artichokes I ordered but anchovies instead. Now, I don’t know about you but I see a pretty huge difference between artichokes and anchovies and one of them has no business being on a vegetarian pizza. I phone Boston Pizza and told them. They asked me to send the pizza back with him. I told him he already left — that I checked after he left because he went to go back for the other part that was screwed up on. Eventually, they said they’ll make a new one and send it with him.
By the time we got everything, my husbands’ food was cold and it was another half hour later.
I sent a message to head office the same day (April 6) to express what happened and that overall, we naturally were not happy with the experience. It should not take that much trouble for us to just get what we ordered.
I got an auto response saying that I will get a response within 2 business days.
On April 12 (6 days later) I finally received a response from them requesting my contact information which I included in the original message so that they could phone me in the next 24 hrs to address the situation. The email said that there was no excuse for what happened.
I responded to the email providing all of my contact information AGAIN and never heard back since. I even sent a follow-​up email months later and have never heard back.
This could have been a 4 or even 5 star rating depending on how it was handled, instead we were ignored

I can’t even rate this restaurant because the service was abysmal. My friend and I had to wait nearly 10 minutes before a server could take a drink order, another 10 minutes of waiting and a reminder to get our drinks and give our lunch order, and another half hour wait AND another reminder of the status of our lunch order, only to be told that the order was «lost in the computer, and would it be ok to try again?» To top it off, the manager refused to come out and apologize for the fiasco, and only after I threatened to make a big scene, did he show up and basically excused himself by saying that a recent flood had affected the computer. Although how this had not effect on 40 other customers until our order is a huge mystery. There was no offer to make up for the fiasco nor any apology. Stay away from this restaurant as the service is absolutely non-​existent!

The service was terrible and i regret ever going. The waitresses are rude and not respectful to the customers and treat younger customers much differently then elderly.
The food is rarely up to par and i definitely do not recommend

Good for pizza, pasta, wings & sandwiches. Warning: this location very noisy & busy with groups & families maybe cause it’s on the airport strip. Compared to the Boston Pizza on Rimrock Road, the service is very slow here and they neglect you entirely and they let the kids run wild at other tables without supervision, and then claim they can’t do anything. Yes, you can! You can have a word with the parents, not let the toddlers literally run back and forth and stop and stare for long periods at other diners and disturb them from enjoying their own meals. The waiter we had on a recent occasion kept us waiting for 15 minutes before he served us, finally took our drink and food order and TOOK OFF immediately. Didn’t even give us time to say HEY! WE HAVE NO CUTLERY! Brought our drinks and TOOK OFF! Brought our wings order and TOOK OFF! Hey, we still have no cutlery or napkins, let alone wet wipes, you expect us to eat the messy wings with our fingers and nothing to wipe up the mess? After another long long wait, brings us our main dish and FINALLY brings cutlery & napkins, but still no wet wipes. Never comes back to check if everything is OK. Never comes back to refill anyone’s drink. I finally in fury, after sitting being stared at for long periods by THREE unruly toddlers opposite us, go and complain to the manager. She says she will talk to the waiter. Asks if we’ve paid the bill yet. I say no. I thought that meant she was prepared to offer a discount, but NO. When I see no discount on the bill, I tell the waiter (who stupidly thinks we are going to order dessert — what, and wait another damn 15 minutes while he takes off again – NO THANKS!) I expect a discount. I wait another damn 20 minutes for the 3.92% discount. WOW: (I have had bad service at this Airport Boston Pizza before. This is the last straw. I’m never coming back here again. I have a Boston Pizza with EXCELLENT service and no toddlers terrorizing anyone at 333 Rimrock Road. It’s not as close to my home, but I’ve NEVER had bad service or a bad time at Rimrock BP. You’ve had your chance Airport BP, but you are badly staffed and badly managed. GOODBYE.

Had a very interesting situation for this dinner outing. Had a party of 5 including a 5 year old kid. After walking around the Double Tree for a block, we found that this was the only place open at 11. The waitress was extremely accommodating and let us sit in the closed dining area because the minor in our party couldn’t stay in the lounge. It actually ended up multiple families in the area were entering and they opened up the dining area again, so we didn’t feel as bad for doing it later.
We ordered a draft pitcher of an amber lager, can’t remember the name. It was great.
I ordered the mushroom swiss burger with cactus fries, which was a potato chip like fries with a spicy garlic sauce. I was hoping that it was going to be super spicy, but instead the chips were not seasoned at all. I would have saved the extra $ 2 and ordered regular fries. The burger was extremely good, as it comes fully dressed with lettuce, tomatoes, onions, long sliced pickles, which is how I normally prefer it.
The waitress was extremely friendly and made small talk in between taking our orders, delivering our food, and refilling drinks. She also gave a small discount for being a hotel guest, which was a pleasant surprise. Perhaps this is a Canada thing, but credit card readers were handed to us to approve the funds and designate a tip in either dollar or percentage amount, which was a nice convenience.
All in all, our pitcher of premium beer, my swiss burger with cactus fries, and another burger for my fiancé only ran less than CAD$ 60. This is a great price considering all the other expensive restaurants either adjacent to or attached to the airport hotels in the area. I’m a fan of Boston Pizza, and maybe next time I’ll even try to get a pizza!

Love this place for the west siders.
they’ve got a huge patio that is perfect for the upcoming summer months, I will be here often to avoid the downtown crowd.