River City Events

We had River City Events decorate our wedding venue. We loved all the décor they had to offer with wide selection of table cloths, toppers, vases, flowers and anything you can dream of for décor. Our banquet room looked spectacular. The staff was friendly, professional, and very accommodating. Great job!

We rented white folding chairs from River City Events for our wedding. Their rates were slightly lower than competitors and are conveniently located in central Edmonton. For a nominal fee, they delivered the chairs to the location and picked them up afterwards easily. The entire process from beginning to end was pain free and so easy. Thanks guys!

As others have had nothing but good things to say about River City, I unfortunately had a negative experience with them. First off, the change over in staff led to a lot of miscommunication. I dealt with 3 different people since ordering my rentals, which were only uplights and head table draping. I did have to change my order, as I didn’t expect for set up costs to be so high to plug in some lights and put some draping over the head table. We were already paying some people we know to set up our venue, so I thought I would add this to their list of things to do instead of spending a few hundred dollars more. I made sure that if we didn’t pay for them to set it up that everything would be included for us to do it ourselves. The girl I was dealing with said everything would be included. The only reason why I even decided to get the head table draping, or swag… whatever it’s called is because I saw it in the showroom and thought it would be nice to «dress up» our head table. I paid a deposit for the items and a couple weeks before the wedding, inquired to when I needed to pay the final amount. She said she would be in contact a week before the wedding. The day before the wedding arrives and I remember that I still haven’t paid the remaining balance. I have to call the company to make sure that everything is still ready to go for the next day and pay my balance off. Turns out the person I was dealing with no longer works there… fair enough, but I should not have to be the one to call to arrange for final payments the day before my wedding! The next day, my fiancé gets a call from the people helping us set up that the table cloths (overlays) have arrived but no pins or clips to drape them over the head table. They call the company and were given some options on how to set the overlays up, or that they could go out and buy pins or go to the office to pick them up. They don’t have time to do this, so just put them over the table as overlays. I had my own overlays and the venue provided us with tablecloths, so I wasn’t expecting to pay extra money for something we already had. After talking with the owner of the company, I am told they are a rental company, not decorators and we should have paid the extra money to hire professional decorators to get things the way we envisioned. He said they did everything they could to help out the person who was trying to set up our head table draping, as he called multiple times. The items were also picked up used… well of course, were we supposed to take it off the table before we sat down???
After talking with the people we had setting things is for us, they said the overlays were extremely heavy and they didn’t think that pins would hold the material up. The banquet manager was also trying to help them and said that this was not the right material to be draping across the head table. It does look like the material that was used in the showroom, but I am upset that we were not provided with the materials to set everything up. The owner says it must be miscommunication on both parts, as the contact never said pins would be included, but the first person I spoke with knew that I wanted the head table draping/​swag, as that’s what I saw and pointed out to her in the showroom. Maybe if there wasn’t such a turn over in staff there would be a problem with communication…

Amazing store and staff! Great for any event or wedding. Extremely cheap event rentals for any party needs! Great downtown location. These people are amazing to work with and they partner with many community partners.