Ricky’s All Day Grill

Both quality of the food and the service was a huge disappointment. Have been here lots and sadly just keeps getting worse. Probably won’t go back anymore.

Went here this morning for a late lunch. I always loved Ricky’s and the all day breakfast. I ordered the BC Benny with the extra Benny. It’s a extra $ 3 for one more but if you only want one they give you $ 2 off. A little odd to me. My GF ordered the cream of mushroom soup.
When the meals came her soup was all over the outside of the bowl. It looked like they used the bowl to scoop the soup up and didn’t clean it. Or was very strong tasting mushroom soup also.
My eggs Benedict was horrible! The hollandaise tasted so bland and cold. I was never asked how I wanted my eggs cooked and they were very under cooked to the point the white was runny. After 3 bites I found a long black hair under my hashbrowns and Benny. As the waitress was almost impossible to find I had to stop another waiter. He said sorry and took it away. 5 minutes later my waitress came and made a joke about the hair in my food. Never even said sorry. When my new food came out it was awful. The hashbrowns were fridge cold and the eggs were brown. At the end my waitress never said sorry or even offered a discount on the terrible food. We waited 10 minutes for our bill but couldn’t find the waitress. So we decided to stand at the hostess station. We were ignored for another 5 minutes before we finally had to walk and find her. All in all it was completely horrible and I’ll not be going back. I wouldn’t ever recommend this place and that sucks as I used to love the downtown location.

Third time eating here. It’s not a bad place for breakfast. The edging on some of the tables are repaired with Rickys stickers rather than being glued back on, but in general the place seems well kept. The owner/​manager is usually walking around in some form of suit checking up on things.
Today was a bit of an exception to the generally good experience. The «Supreme Commander» pizza crust tasted of a mix of plastic and charcoal, and has a lingering aftertaste more than an hour later.
The owner/​manager also began to verbally berate a server in earshot of the whole restaurant, which garnered many people’s attention. Half walls are not sound proof, and whether or not you have an issue with a staff member, there are better places to raise the problem. In front of your patrons is not professional.
I’m on the fence about coming back for lunch or dinner service. I doubt I’ll try the pizza again, though I am curious if mine was just a one off, as the toppings and all the rest were fine.
Breakfast has been no issue so far. Good food, decent price.

I have always been reluctant to try this Ricky’s as every time we pass on the way to weekend grocery shopping they appear to be slammed with customers and I can see people standing near the doors waiting to be seated but my dad wanted to do a family brunch here recently so I sucked it up and went.
Much like I expected the wait for everything seemed to be long. There was a wait to be seated, wait to place drink orders, and a long wait for food. The server was alright but seemed like she was very flustered dealing with the crowds. We had to repeat our orders several times to her before she seemed to understand and her speaking voice was as quiet as a mouse which was hard to hear over the noise of the crowded restaurant.
When we finally did get the food (around the 40 minute mark) it actually did come out tasting really good. The salads were really fresh and my buffalo chicken wrap was delicious with just the right amount of hot sauce. I think that the issues boil down the fact that this is a small Ricky’s location and they aren’t equipped facility wise as well as staff wise to deal with big weekend crowds.
Would I try it again? Maybe… but it certainly wouldn’t be my first choice and I would never come back on a weekend.