Purolator Courier

Friend came over and was standing in the kitchen making tea, less than 10 feet from the door. Expecting a package to be delivered soon. Checked the tracking page and it had updated to say that a delivery attempt was made and that the recipient (me) was unavailable to accept it. Which is garbage, because I was home sick all day. They didn’t even leave a card for me to find out where my package was, so I had to send them an angry e-​mail and didn’t get a reply.
Garbage. Don’t use Purolator.

the worst service ever !!!
every time I deal with them there is an issue. I wish I could pick which company my online purchases were delivered though but unfortunately I can’t. so I am forced to deal with these incompetent people on a regular basis.
had the same issue as Brian. I was in the process of moving and changing over my license. I ordered a package that had my old address on it. I showed the lady at the desk my tracking number, multiple pieces of picture ID in addition to multiple bills with my old address and one piece of mail with my new address. i even showed her the piece of paper you get from the registration office stating that I was changing my address/​my temporary drivers license. after arguing with this «customer service» rep for an hour she reluctantly gave me my package. don’t worry lady I have better things to do with my time rather then steal someone’s candle order.
the staff is rude, they always state they have «attempted delivery» when they haven’t, I never get a phone call when they have apparently brought my package back to their depot. the list of issues goes on and on.
WORST CUSTOMER SERVICE EVER.
I would rather deal with telemarketers every day then have to deal with these people once a week.

I’m a procrastinator and had a parcel that I pretty much waited until the last minute to send. The process was fairly simple, but I think they could do some things to make it easier for their staff and customers.
There’s a row of self-​serve kiosks. You can enter your own information to get your shipment on its journey. You will of course, need to know the weight of your shipment and its dimensions. I knew the weight but not the dimensions. Not that it mattered, after I had completed my paperwork and went to the counter to submit it and pay, I had done something incorrectly. The employee then had to come out from around the counter and delete my transaction and tell me how to fix it (she also jotted down the dimensions for me). It would have been nice if she would have been able to modify my entry at her computer and get me on my way.
There was another person there that needed assistance, and she was back and forth from her station to the kiosks. The setup just doesn’t seem efficient.
Once I was ready to send it on its way and pay for it, there was another lady that helped. There were a few things that she said to me that the first lady corrected. It seems that she didn’t know the basic Purolator policies.
I hope my package arrives to its final destination quickly! For $ 40 for a box the size of a VCR, weighing 1KG, it feels like a lot.

I was a few seconds too slow to open the door to receive my Purolator box so the delivery person put the notice in my mailbox informing me that I would have to pick it up. I wish there was a number I could call and they could let the driver know to come right back. But the good thing is I could pick up my box later that day after 5PM. The good points are there’s plenty of customer parking, they open late until 8PM, and there was no line up so it was pretty quick to go in and get out.