PoleJunkies

I’ve been going to this place since June. I first tried a pole taster class, from that point on I was hooked! Total pun intended! The girls in all my classes are fun and my instructors are so talented and have helped me gain my goals. I have lost almost 40lbs thanks to this new found fitness passion and I ain’t slowing down: D

I had registered for the 4 week intro class starting in January and learned I would need surgery in January and couldn’t procrastinate on the surgery. Considering the surgery is on my leg I wouldn’t be able to participate in the classes. I asked the studio if I could be registered to a later class and they said they couldn’t because of «policy». It’s absolutely terrible that they couldn’t even accommodate somebody getting emergency surgery. Money lost but at least I didn’t start at a studio with such terrible customer service and lack of consideration. I would not recommend this studio. They are snakes and are just in it for the money. I’ll take my business elsewhere as pole dancing is something I was looking to do weekly. Good job handing more customers over to Aradia :)

As maid of honour for my best friend’s wedding, I spent a lot of time planning her bachelorette party. Her friends from her hometown are very conservative and I knew that she would absolutely love to try a pole dancing class and see them come out of their shells just for her. The pole dancing was to be the main event as we weren’t going out to the clubs to drink or dance, so I really wanted to make sure the place I chose was fun and professional. There are only 2 pole places that I found in Edmonton — the other one had mixed reviews and this one had no reviews on Unilocal but have a strong facebook and twitter following and their website seemed very professional. I booked a party online (which was very easy) and then called to just double check my booking. This was a few weeks before the party. 4 days before the party I received an email reminder about the event. The day of the party the bride was super super excited about the class, there were 6 of us in total and everyone except myself and the bride had come from out of town for this. When we got there, the landlord next door mentioned that our instructor hadn’t arrived yet but we could hang out in the stairwell to wait. Well we waited in that stairwell for 30 minutes, our excitement slowly turning into frustration and then disappointment and sadness when we clued in that we weren’t going to have our party. Luckily the landlord noticed we were still there and had contacted the owner who told him that she didn’t have a class scheduled. He gave me her number and I spoke with her — she was very unprofessional and it took her about 10 minutes of chatter before she actually apologized and said that I would get a full refund if it was actually their mistake and not mine — I assured her it was 100% their mistake. Thanks for completely ruining a bride-to-be’s day.
Come Monday I had left 2 voicemails before finally receiving a call back asking for my email so that the owner could contact me. They seemed intent on getting me to reschedule the party and didn’t seem to grasp that you can’t recreate a bachelorette party, especially since the girls had come from out of town and my friend was getting married the following weekend. It took another two weeks before I finally received my refund and a scant apology. I was expecting a free class or two to make up for the massive inconvenience and disappointment, that way I could at least take my friend at some point and I might actually consider trying a party there again in the future. But their «sincere apologies» were just empty words. I recommend you book your parties elsewhere.