Mobilicity

Mobilicity’s service works best for me

This was my first month with mobilicity. And thank goodness my other phone is still active because I will be going back with them. Was the price right yes, was my phone newer yes. But… it seems in order for me to get the promotion price of $ 30 instead of 45 I would have to give them my credit card for automatic withdrawls which was set up for the 25^th of each month. No problem… except today is the 22^nd of the month and they took the money out today… I don’t get paid until this Friday and today is Wednesday and they just bounced my account by $ 45 nsf fee.
When I called about my account the automatic voice even said the day for payment was the 25^th. What did these guys have to say about this…
«we can take the payment again» «there’s nothing we can do» and «we have up to 10 days before the payment date to take the money out»
This was all very frustrating as I had just told them they bounced my account so what help would it be to try again. I also said what was the use of a payment date if they can take it whenever they feel.
At the end of the conversation it was apparent that they were not going to help me fix this or try to keep me as a customer, even when I told her that I am going to cancel their services after only one month and let everyone I know how absolutely poor customer service skills they have. BUYER BEWARE! When they say no hidden fees or extras like the other big guys… they lie too because this person told me if I had to READ THE FINE PRINT I would have seen they can take the money out up to 10 days in advance. So this months service has now costed me 76.50 instead of 31.50.
For a company who has not been around all that long, with these kind of practices I could definitely see them going under.
All round no good. You suck mobilicity!!!

2 years ago I made the switch to Mobilicity after getting fleeced by Rogers one to many times with hidden fee’s. The coverage wasn’t the greatest and it never worked when I was visiting my mom in Leduc but for $ 35.00/month I certainly was not going to complain. For a discount service provider they did and have continued to offer a great selection of phones. It’s important to remember though with places like these since there is no contract there is no opportunity to purchase the phones for cheap and buying a phone outright can be pricey.
I made the move to switch from Mobilicity to Chatr several months ago and don’t regret it in the least. It is pretty much the same deal as Mobilicity with a much better service coverage area. Times have changed and alot of other providers have entered the discount cell service market yet Mobilicity refuses to evolve to stay competitive. Their service area has literally stayed the same since I purchased a phone with them two years ago.
I walked past their kiosk in City Center today and had to scoff at the sign that advised customers there is a fee for paying your bill in store versus online or over the phone… an awfully cocky move in my opinion from a company that is floundering when it comes to providing good customer service in a crowded market with many other different and better choices.

I am amazed at how few great reviews there are about this company. My review is not necessarily about any one particular store, but about Mobilicity its self.
For the price of a phone ($ 500) and $ 42 a month, including taxes, I get UNLIMITED talk, anywhere in North America, text, with or without a picture, again anywhere in North America and data. When I am in the USofA, it only costs me 10 cents to text Canada or 20 cents a minute, to call Canada. As for roaming anywhere, get on a wifi network… they are free and plentiful.
Now there is a drawback, not that they affect myself. The company only has coverage in Edmonton. Not Sherwood Park or St. Albert or a few other towns around the city.
Why pay Rogers, Telus or Bell

Mobilicity is just the best wireless company in Canada. They offer the best plans with unlimited data, talk, and text which is the best. Although there is hiccups on their service the price and the plans can not be beat. The call centre is always helpful and courteous.