Lowes

Not enough staff, especially during the holidays. The self serve currently has 5 people cursing at the machine while the one cashier is stumped on how to fix any of the problems. The line behind them is growing restless. Something is going to give, and my money is on the man with the power tool. Down with the machines.

Lowe’s is a great alternative to Home Depot! The prices here are very competitive and they usually stock what they sell! That includes big items like washer and dryers, stoves and any other major appliance.
My washing machine broken down and I went out shopping for a new one. I tried the Brick, Sears and every other major store. No one had anything in stock. Most places were about 3 – 5 weeks to delivery. I went to Lowe’s and they had everything in the back and they delivered it first thing the next morning! They only issue was that they sent two washing machines. I didn’t notice till they were already gone but they corrected it instantly!

Okay, here’s the deal… There are some things here that you can’t get anywhere else. There are also some brands that you can get for a better price, like Broil King barbecues. However, the service is atrocious, especially for the number of staff they have wandering around. My parents went to get a new grill today and browsed the store for over an hour without being approached once. Then, on our return to actually make the purchase, it took us forever to flag someone down.
The first grill they went to load in the back of my dad’s truck was in a destroyed box. Now, my dad is not the type to comment on things like this, so I said, loudly enough to be heard by all, «Make sure you check for damage in that huge hole.» The staff did it, albeit grudgingly, and found the actual barbecue to be dented and scratched from a poor offloading from the shelf to the lift. And yes, had I not said anything, they would have been more than happy to let it go home with my parents in that condition. They told my dad they could get him another one, but said it would be another 15 – 20 minutes. It was as if they were hoping he would just take the busted one. No.
There are also no changing tables in the regular washrooms, so when I went to check the handicapped one, I found it occupied. This would not have been an issue, at all, had it been in use by a disabled person. It was being used by a regular member of staff on her break, who came out
sucks that they don’t have a staff bathroom, but this is hugely disrespectful to customers who need that washroom.
I gave two stars instead of one because they did have an undamaged grill for my dad, and no one seemed to mind if I tested out a patio chair while I breast fed my son. But the service? It needs a serious overhaul from someone who knows what they’re doing.

Visited this store this week. Had a very enjoyable time shopping there. There is plenty of staff on the floor to help you out with questions or services. I really appreciated that as I had some questions before purchasing items. The help was good and directed me in the best direction for my purchases.
Lots of items available in this store. Very big sections for any home improvement projects. I will definately be back again, as I have more on my wish list to buy. So glad this store is so close to home.