LensCrafters

My eye doctor is in Kingsway, so I went to this LensCrafters out of sheer convenience, which is rare for me as I usually shop around for good deals. My prescription had changed quite drastically so I wanted to get my new glasses ASAP. I had looked on their website ahead of time and saw that they offer 24hr service on many prescriptions.
I walked in and was greeted by a young girl right away. The first thing I did was show her my prescription and ask if they would be qualified for the 24hr service. She said «Oh ya for sure, this is a pretty standard prescription.» Great! I then proceeded to spend probably half an hour picking out glasses and trying them on. When I finally narrowed it down to two styles, I was directed to someone else more senior who would be able to measure my head and all of that good stuff.
During that process, I again asked when they might be ready. Not until then, 40 minutes later, was I told that they were an odd prescription, would have to be special order and would take at least seven business days. Great, thanks. I’m not disagreeing with this policy or my wacky prescription at all. But I was supremely disappointed that I had spent all of that time there on the premise that I could get my glasses right away. If I would have known that they would take that long anyways, I would have shopped around at a few different stores to look at even more styles.
Both of the staff members were friendly, but I would certainly hope and expect that any and all staff working at a store related to something medical would be knowledgeable about what they are selling. If you work at a glasses store, you should be able to read a prescription, no?

I had the absolute best customer service from Angela the Retail Manager at the Kingsway Mall location. Having been to 4 – 6 other optical stores searching for frames, I came into this place feeling indecisive and skeptical that I’d find something I liked. Angela introduced herself and I immediately started to feel more comfortable. She has a very discerning eye and chose a frame that I now love but wouldn’t have selected for myself. She was very professional and thorough while being down to earth and absolutely delightful to deal with. I especially appreciated her very pointed and honest opinions as they are rooted in good taste. My glasses were ready within a few days and the fitting was an equally awesome experience with her. Her enthusiasm and professionalism made this whole experience very positive for me and for that I am grateful!

Totally wicked service. First time I went there, the girl held my hand thru searching for a pair of glasses and had them ready on the same day.
But I sat on the glasses multiple times over the next year to the point where they were getting distorted and I was past the warranty. So I showed up 15 months later and ask them if they could fix the glasses and instead, they gave me a new $ 500 pair within two hours and the staff helped me pick out a decent pair. Service doesn’t get a whole lot better than that. Very classy. Frames and lenses were a bit pricy but the service was worth every penny