Jakie Ng-RE/MAX River City

I had Jakie sell my one bedroom condo and upgrade to something bigger during the summer of 2014. It’s definitely a cutthroat market out there and if you want someone on your side at all times, this guy is it! He is there 100% the entire way from selling your place to finding the perfect home for afterwards. I’ve worked with (and heard about) other realtors that only care about selling your place but don’t want to do the leg work to get you into another home after, but Jakie is there for the whole process.
I’m pretty particular about what I want and Jakie was patient and he definitely knows his condos well. We found me a perfect two bedroom well before the possession date of my old condo. Definitely took a lot of stress out of working with a tight timeline during the summer. Highly recommended if you want someone who knows his condos and isn’t afraid to fight for his clients and what they want!

This Real Estate Agent is a tool. He was representing a seller whom I purchased a Condo from and refused to give me an actual key upon taking possession. He was extremely rude over the phone and highly unprofessional. Definitely suffered from business short-​sightedness as I will not use him for buying or selling in the future, nor will I recommend him to friends and family. There are plenty of Realtors out there just search here on Unilocal for those with good reviews
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20/​09/​2013 — Update to address Realtor’s comment below:
— Your seller did not agree to my best offer for furnishings then changed his mind on possession date after I had already purchased furniture. I had every right to refuse this last minute none-​sense proposition. Also, It is your job as a realtor to relay information between me and the seller, you get paid to do this, it is a part of your job description, you cant possibly expect a pat on the back for actually doing what you get paid to do?
— Please do not make false claims regarding the lock being keyless, it was a regular lock with a keyhole and a battery operated number pad. You including just a pin code for the key release was highly unprofessional and quite unacceptable by any standard, even other realtors from your own office agreed to this while I was waiting at the secretary desk.
I am sure you know that batteries die jakie, and when that happens, and there is no physical key to unlock the door, things can get quite horrid. I ended up replacing the lock myself which costed about $ 200 dollars. If you are serious about making things right like you claim, you can start by reimbursing that cost and I would be more than happy to post an update to this effect. Also, you did not provide the stairwell key which I had to get cut from the condo association for a fee.
I hoped that you would have posted a simple honest apology but all you presented was reassigning of blame and a case of failure of taking responsibility. I hope that you can learn from this experience and better yourself as a realtor and also as an individual. Lastly, I wanted to apologize for the name calling in my initial review, I was quite displeased when I wrote that as anyone would have been in my situation.
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03/​10/​2013 — Update to address Realtor’s comment below:
–The bank did not agree to add the furniture to the deal because they felt that it didn’t add value to the property. I made your client a very reasonable cash offer which he initially declined then later agreed to on closing day, after I had already purchased furniture. No one asked for you to represent me Jackie. However, it was your responsibility to relay information to your client. I’ll agree with you that my realtor was semi-​useless but dealing with me instead of him on some occasions did not mean that you were representing me.
— I know you’re trying to save your reputation but if you’re going to make false claims to accomplish that, at least make sure they’re reasonable. I chat with tenants all the time and they regularly use keys to unlock their doors as oppose to using the number pad because it saves the battery on their locks, what you are claiming is completely false. I went ahead and purchased the same lock because it cost the same as re-​keying the existing lock and it came with two keys! I am not sure why your client didn’t provide you with a key but you should not have allowed him to get away with this for the sake of protecting his reputation, and yours.
–My agent paid a portion of my legal fees as part of an agreement that me and him had when initially deciding to work together. This had nothing to do with you or the key. There is no documented proof, the battery in the lock simply died and I had no key to unlock the door with. Luckily, someone was inside so they helped unlock the door otherwise I would have had to tear it down. I bought the lock from the home depot and changed it myself. The $ 200 covers the cost of the lock, no labour. I am a reasonable person so that was all I asked of you. You should be getting an E-​mail from me soon in regards to this.
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06/​02/​2014 — FINAL UPDATE
Contrary to what this realtor wrote below about making things right and covering the cost of the lock, in the end he did not provide any compensation. He wasted my time by getting me involved in a pointless exchange of emails, after which he «changed his mind». I am sure that his intentions were always to make it look like he was doing the right thing without actually doing it but I thought I would give him the benefit of the doubt. Anyways here you have the final verdict, I hope that this helps someone.