Highland Moving & Storage

I recently moved from Edmonton to Toronto, and my mover contracted Highland Moving to do the packing of my stuff.
The two people who showed up were friendly and professional. There was apparently supposed to be a third person, but they didn’t show, which meant that packing took longer than they had planned for. One of the packers (Mel maybe? Highland, give that woman a raise) was a MACHINE. Her partner seemed new, and was slow and not really comfortable packing more breakable things, and so she packed my entire kitchen (including many many pieces of heirloom stemware and china) herself.
They were clearly focused on everything making it safely, so unpacking on the other end took a long time on account of all the packing paper. But, with the exception of one small ornament that lost a leg, everything in my 70+ boxes made it in one piece (including a china set, 24 china teacups, and a zillion pieces of stemware).
Ask for a list of things they won’t pack in advance. I ended up with a few food items, aerosols, and coins leftover. But, overall they made a stressful move a little smoother :)

Terrible experience. 1) Forgot stuff at our house, which we had to have shipped separately. 2) Damaged a bunch of our stuff, including family heirlooms and my relatively new big screen TV (completely broke it). 3) Didn’t unpack our boxes, which we had paid for, and tracked in a bunch of crap all over the floor, and 4) we had to fight with them for every penny to resolve the above issues. I would not recommend them to anyone.

If I could give them 0 star, I would! The Worst move ever! will never use them again, nor would I recommend them to my worst enemy! That’s how horrible the move was and how miserable I felt with what they did to me!
Dear reader, I invite you to read what happened to me, and you decide for yourself if you wanna use them for your move.
I was moving from Edmonton to Washington DC, as a single girl, and I was freaking out with the move, so I reached this company.
They sent an estimator. She was smiling and kept saying we take everything we move everything!
1– the first down point, she never mentioned for a Canada-​US move they were not allowed to take any liquid! so on the moving day I was left with a crazy amount of liquid! which I didn’t know what to do with it! When I reached the management! they never accepted their responsibility! they said oooh I haven’t listened! and I haven’t read the brochure! (it is all my fault!) can you believe it?!
and ooh by the way the estimator was so off! she estimated 500 pounds more! they told me my stuff is close to 2000 pounds! guess what it was only 1500 pounds! such a ridiculous estimation!!! really? is this how accurate you are???
2– I had to purchase an extra luggage because of their mistakes! and put all those extras in that luggage! so if it was not for my first class ticket I would have been charged $ 200 for that luggage! for the mistake and misinformation that to this date they haven’t accepted the responsibility neither they have apologized for it!
3– my moving date from edmonton was April 13, and my stuff was delivered with one day delay and so much wait on may 9!
(when I confronted why it has been this long they told me I should be thankful they didn’t charge me extra for the weekend delivery!!!) really? is this a customer service?
4– the truck driver forced me to pay before they empty the truck!!! now this is the worst of the worst, and I burst into tears now! it just reminds of a very painful time!
he forced me to pay the full amount which was $ 300 more than I had agreed to! again I was forced to pay, otherwise he wouldn’t unload the truck! he came 30 min early and kept complaining about why he can’t finish unloading! and that he is in hurry!
exactly when he charged me the hefty money, I asked him about unpacking! and he said! oooh no I am not unpacking, and he said I haven’t paid for it!!!
I got mad and I said hey it is in the paper!!! he said oooh welll I am not unpacking, you should wait until Tuesday!!!
when I contacted the office in Edmonton!, they said they have made a mistake!
they know how to charge you!!! but they can’t arrange or inform the driver for unpacking!!!
so so unprofessional
Can you believe it?
You can imagine how frustrated I was, not only I have been treated with disrespect, but now I was left with thirty something big boxes and some furniture in my apartment!
they had come and gone with their dirty shoes! and made a mess in my apartment, worse than that one of them used my bathroom, and I don’t wanna talk about the mess after that!!!
I am a petite girl and the whole idea of hiring a moving company to do the move for me was to have a hassle free move, not to through the physical, and emotional torture I went through!
I was supposed to be at work the following week! they were talking about time arrangement as if I had all the time in the world! and they are entitle to tell me what to do!
I asked a manager to contact me!
she was even worse, they kept referring me back and forth to here and there, and whoever I was talking to was telling me «it is none of their business! you have been charged at the origin» and «the origin» which are these folks were refusing to take care of the issue!
on top of all of that the small bookcase was totally damaged to the point I had to throw it out! and my drawer base is broken! which I had to change that one also!!!
The damage is also not being taken care of!
apparently nothing is this companies business once they charge your credit card!!!
it took me two months to take $ 200 back out of $ 5000. I never heard about any apology! or any compensation! regarding the torture they had given me!
it took me until end of June to be able to have a place to call it home! my place was a mess and I became depressed! on top of that I injured myself due to moving and opening these heavy boxes! I am still seeking physical therapy!
They pretend to be nice, however the rate they give you is way higher than other companies, and once a problem like this happens they really will not respond respectfully! once they charge you, and their business is over, all of a sudden they become rude, entitled and they put the blame on you!!!
So much about customer service!
I wish I had never chosen this company for moving, they made the first two months of my stay here a complete hell!
so so so unprofessional! I feel my pocket has been robbed for the service I received!
The worst moving experience ever!

I would definitely not recommend this moving company, nor would I ever use them again; although the movers were friendly, they damaged a few of our items (assured us that we would be contacted by the office to discuss a discount for the damage, which never occurred).
I found them to be extremely slow; took them overall 11 hours and it cost me close to $ 3,000 just to move a small 2 bedroom apartment. It’s definitely not worth the cost.

Horror story. Damaged hardwood floor of the place I was moving from. Cracked my antique kitchen table. Broke my $ 3500 treadmill. Since I signed the release when the movers left I thought I could not claim for anything. Plus the movers got lost on their way to my new place. If you value your belongings do not use this company.

Your People in the field are very responsive and accommodating, good natured and professional.
Moving Coordinators seem to be v busy but if a missed call they would call back in a reasonable time.