Gold’s Gym

Its the only Gold’s Gym in Edmonton that has excellent A/​C system.

I give a low rating to any business I feel is unethical. Gold’s Gym has a very extensive cancellation protocol which requires 90 days notice as well as sending this cancellation letter through registered mail. These requirements were followed. In addition, I clarified with staff as to when the last payment would be (they technically took longer than 90 days due to the timing of the next payment date). More than enough care was taken to prevent any mistakes. Unfortunately, this company continued to extract payments after this time. Since then, I learned this was a common practice by the company and others have experienced similar issues.
Yikes. The Better Business Bureau lists 19 complaints relating to Billing /​Collection Issues and a total of 32!
If you do decide to sign up with this company, be sure to keep a copy of your contract, a copy of your cancellation letter and a copy of the registered letter verification. You will need it! I had to initiate a dispute through my credit card company.

I suppose it’s time someone re reviewed golds gym since they’ve moved. The entrance is very inviting and very professional as opposed to its previous location. They actually keep tabs on everyone going in and out now as the gate won’t unlock unless you put your pass through the computer and only allows 1 at a time so there is no more punk kids running around messing up the gym that are not even members. The change rooms are solid with lots of room and lots of lockers. It comes with steam room AND sauna that ACTUALLY WORK. Since its opening last October I haven’t seen these amenities go down yet so fingers crossed. The big thing everyone is now waiting for is the endless pool… still not up I think they are waiting on licensing so we shall see! The basketball court was a miss, tho it is much nicer then before the net it about 1 – 2 feet lower then regulation so… makes for a big adjustment. The machines are all in great shape with a new assortment of «matrix» machines and a larger amount of cardio machines. The new cardio cinema is alot more inviting and is a 500% improvement on the last one! The location is sweet with a tanning spot, juicebar/​supplement store (that you get discounts at when youre a member) and a gym wear/​casual wear store right outside. The only complaint… parking…yuck it sucks but it’s the mall… what do you expect right? All in all a huge improvement over the last spot! Member for over a year now and it’s only getting better! Oh btw… become a VIP and get a coded door locker room and VIP parking (not so much in the parking aspect… it’s always full of non VIPs)

I’ve been going to this gym for almost a year now. The daycare and convenient location were the biggest attractors for me.
I know there have been some bad experiences with this gym, but all in all I find that it is a peaceful and enjoyable place to work out.
The equipment is clean and in very good shape. The Cardio Cinema is well ventilated and cool and the staff have never given any attitude. Best of all, the daycare treats my kids like GOLD and are very easy to trust. Though I did have to drop off a fire extinguisher for them to ensure that they ha something on-​hand if needed. But that’s pretty minor considering they were very happy to take it and it hasn’t vanished to some unknown netherworld of the Gold’s Gym universe.
Oh yeah, the parking is kinda tough at times, but the gym is never swamped. So give it a try.

I work out here every day as it is next door to where I work. I agree that the newer gyms they have built, are newer looking, however this is a fact of construction and wear and tear. The nice thing is, your membership is valid at all gyms, which is not a guarantee with all clubs. Sometimes you have to pay for either a single club, or multiple club membership.
They seem to always try their best to solve any problems I have, and the staff are frustrated that sometimes circumstances dont allow them to always help you. I can appreciate this, however, as a GYM its phenomenal. Lots of room, lots of weights, they have a cardio theatre (movie theatre with cardio machines, WAY cooler than just a little TV) the group power classes are really challenging. The equipment is all hammer strength which I think is the best stuff around. They have really big steam rooms and no gang showers. Tiled walls, epoxy coated floors and whatnot are nice touches too.
Ive never used the daycare, but they have one. The juicebar was a dive before but the new owners have done a really good job of fixing up the place, the smoothies are awesome, the chicken and rice with all the veggies and a mix of low fat ranch and hot sauce is one of my favorite meals second only to the lemon-​tuna salad!
The only detractor is if you bounce a payment, the payment processor is pretty aggressive, it will attempt to withdraw each day, for 3 days. So if you dont have money, you will have 3 more NSF fees on top of it. Not exactly the «nicest» of policies but thats not really GOLDS, thats the payment processor (ASF) maybe a bad choice on their part but I imagine its not easy to switch after this many years. And ultimately its the my job to make sure I have money in my account to pay my bills.
All in all, its a great gym for those who want to go to a gym.

My recommendation is to go to the Gold’s at Westmount Mall.
This one, at West Edmonton Mall, is not quite up to par.
They have some good equipment and they are a good sized gym. But they are dirty. This is not a clean gym. The locker rooms are filthy and the gym itself is not clean either.
I find it hard to focus on anything when I’m trying not to touch anything because I’m not sure what else has touched it.
They staff seem pretty apathetic towards it all. They seem apathetic towards their jobs in general.
The Westmount location is much better. It’s cleaner, less busy, and a whole lot better all around.