Gemini Bridal

I recently visited Gemini Bridal as a part of a wedding group. We purchased 1 wedding gown, 1 mother of the bride dress and 3 bridesmaids dresses. Overall we were very disappointed with the level of service (or lack of service) we received at Gemini. The store was disorganized and in my opinion run very poorly. The staff were very unhelpful and un-​knowledgeable about the product they carried. The wedding gown the bride chose couldn’t actually be ordered and we were only notified after going to pay for the dress, this was after the bride had tried it on twice in two separate appointments. Thankfully the wedding gown fit well off the rack and only needs minor alterations. No discounts were provided for purchasing all 5 dresses at their store. Only dry-​cleaning was offered up for the off the rack dress.
The store itself is very large and they have a big selection of Prom Gowns (not nearly as much selection for bridal) but isn’t organized very clearly. Most signage had multiple spelling errors, the change rooms were dirty and small. When arriving at your appointment they were very stingy about how many dresses you were able to try on in your allotted time. We returned the second time for the bridesmaids dresses and they would not honour the appointment we had made because they had overbooked their staff and would not help our group. If we were able to find any of the dresses we purchased elsewhere in the city, we would have in a heartbeat.
I would not recommend this store to anyone looking for a wedding, bridesmaid, prom dress or evening wear. There are so many better options within Edmonton, that will not only help you find your dream dress but make you feel welcome.
Save yourself the time and irritation and go elsewhere.

This store has literally thousands of dresses to choose from.
Unfortunately, it is very poorly organized. Even with the help of «service» it is very hard to find anything. They just rifle through endless racks. My «service» was extremely rude and disinterested, I’m sure because I was only looking for a dress for myself and didn’t have a $ 5000 budget.
I had done a lot of research online and had a few dresses I wanted to try on in mind before I went in. Mysteriously, the dresses I had looked at online were $ 300 more in store after I emailed them asking if they were in stock in my sample size. When I went to show them the price online, that had mysteriously gone up too. When I showed them the screen shots on my phone they said I must have been on a different site, even though you could clearly see the URL in the address bar.
So frustrating. The 1^st star is for existing, the 2^nd is for their huge selection, if you can find anything in it.