DoubleTree by Hilton Hotel West Edmonton

I was here today for a work conference and was pretty impressed with how Double Tree served us and gave my colleagues and I attentive service. The conference room décor was in good neutral taste. The continental breakfast was great and I liked how there was an effort in reducing food wastage. Eg the assorted mini muffins. The staff also was quick to replenish empty food bowls and plates.
The only thing I would improve on is the tech portion. There were some trying moments where there were computer issues and visual aids not working. This was more the venue versus the user as a slide would be on the screen and then it won’t work a few minutes later.
Parking was decent but make sure to get to the venue early for parking as I found that it filled up quite fast.

At a wedding in the grand ballroom. The staff are exceptional. If the staff are good, everything else just works.

Yes. Just yes. We have been here a few times for food and drinks, and to attend the Mayfield Dinner Theatre, and the team here is TOPS. They are so friendly and on top of things. I enjoy hitting this spot for food and drinks. And if the rooms are anything like the service in the restaurant, then I’m sure they’re outstanding. I’ve heard from others that they are, but I can’t say for myself. If you’re local, stop in for a drink or a bite to eat. If you’re coming in from out of town, do that, see a show at the Dinner Theatre and spend the night!

Very satisfying stay. Their initiative to greet their guests with a fresh, warm and delicious cookie is fantastic. Makes you feel right at home!
The rooms have the highest standards and the service is very friendly. For instance, I had forgotten my phone charger, the staff did everything they could to find me one. I was staying on the 8^th floor and the view with the sunset was amazing. The pool is inviting but the gym could use more machines.
I had a seminar to attend to in the hotel, the next morning, and the venue was very well attended to.
Great organisation, food and service. I recommend !

I picked this hotel due to the reputation of the Hilton chain and it was a good location close to everything we needed. The hotel itself was very nice, clean, nicely renovated. Rooms were advertised as what they were, and again, very clean. Staff were mostly nice with the exception of one front desk agent where I regrettably didn’t catch her name. We sensed a bit of hostility and attitude from her and I’m really not sure why. Yes, there was a phone incident which was a pure accident and I’m sure caused them some unnecessary extra work. I apologized profusely and was very embarrassed, but it was in no way intentional. However she was quite unfriendly to us so I had to avoid her and was relieved she wasn’t at the desk when we checked out.
I will stay here again though! And mmmmmm love the cookie. They even give it to you warm (you get it when you check in)!

I have not stayed at this hotel, however, I have very recently attended a career fair that was held in the Grand Ballroom. So my review is based on that experience.
Personally, I love the location. I don’t get out to the West End very often, but Mayfield Common is a really underrated area in my opinion. It is very easy to get to if you’re driving, although it can be challenging if you are relying on public transportation — so it was maybe not the best location for a job fair.
However, once you’re inside, the facilities could not be better. I started to walk towards the front desk to find out where I was supposed to go, but then realized that there was an interactive map right in the lobby that would tell me exactly where I needed to be. It listed all the events taking place that day, what room they were in, as well as a button you could press to show it on the map. Once you press that button, it shows you exactly where to walk in order to reach your destination.
The ballroom was big and bright and we were provided with large tables for our booths. Pitchers of ice water were placed outside of the ballroom, as well as outside of every conference room that was in use. That was really nice to have.
The ballroom, hallways, and restrooms were all well maintained and clean. When you walked by a staff member, they always smiled and said hello.

The DoubleTree is THE place to hold a convention. We just had 330 Red Hat Society members there and we were all treated like Queens. The staff absolutely out did themselves to keep us all happy. The food was amazing and we could not have had a better experience. The rooms are beautiful and very comfortable as well. I cannot say enough good things about this hotel and will definitely be going back. Of course, all the free cookies make you stay even better!
Special thanks to Karen, Mittal, Paris, Aseem, Sammie and all the rest of you who welcomed us into your home!

Very clean and the staff are great! We love that it is pet friendly. So convenient near the dinner theatre. The rooms are standard but cost way more then a standard room should cost. 140 for caa discount plus an additional 35 dollars for pet charge. That’s a lot of money for one night. The pet fee makes sense and we have no problem paying that.

This is by far the best Hilton Property I have stayed at, the rooms are huge, clean and extremely well maintained.
The breakfast buffet is outstanding, and service is excellent.
So when I am stuck in Edmonton again I will be staying at Doubletree.

My first experience with Edmonton’s newest hotel gets an A+. I was there this morning for a presentation and was impressed at every stop.
Walking into the lobby, I love all of the updated from the previous hotel and could definitely spend some time in the contemporary lobby, grabbing a coffee from the café, popping on the computers and just enjoying the space.
The staff were super pleasant — there was a greeter when you walked through the doors who asked if I was heading to the presentation and helped guide me. Later, a staff person walked me almost directly to the washrooms after I had asked for directions. It’s just these little touches that I really appreciate and the service didn’t go unnoticed.
The meeting space was nice and included a good spread of the typical continental type breakfast. And the washrooms were actually pretty beautiful, clean and spacious.
I look forward to more meetings at the DoubleTree.

I was attending an all day meeting at the Double Tree. This was my first time there since the complete overhaul of the premises. Formerly the Mayfield Hotel the Double Tree is in the Hilton family of hotels. I was. I arrived at my netting just as it was getting started so I missed the details that were shared to the attendees at the beginning.
The meeting rooms are in a separate of the hotel past the main elevators. You immediately see an electronic board to easily determine what room your meeting is being held. I already knew as in the main lobby the directory is electronic and indicates the path to take to find the location. The chairs were very comfortable not your usual still stackable chairs. The room was bright and had every possible modern day electronic equipment that may be required. We each had a chilled bottle of water on the table along with some candy to keep the energy going. I was also impressed that there was the capability for every person to have a plug in for computers. Most of the time we have extension cords all over the place or we take turns using outlets.
At break time I was able to explore around this portion of the building. The washrooms were very clean and had numerous stalls. I was curious to stay there later in the day when I saw that Big Brother Canada had a room booked later in the evening. There was a seating area that was almost like a café. There were fridges filled with an assortment of pop, juices, and water. Beside thus was every possible hot beverage one might desire. Then came a section that had an very impressive selection of snacks. At first I was looking around for a cashier as I was getting tempted. There was an employee wiping down tables so I inquired about purchasing something. He informed me to help myself to anything as it’s all part of the meeting room section. The selection included everything from fruit and nuts to pastries and candy. All sorts if Little parfaits, mousse, cookies, yogurt and fruits. So I got myself some nuts, strawberries, and some jelly beans.
I know the facility is on the higher end to hold a meeting at; but as an attendee it is one if the most comfortable experiences I have ever had. It makes for a very engaging environment.

This hotel has been newly renovated and it is lovely! When you walk into the lobby there is seating right in front (not sure how comfortable though), left is the bar/​restaurant, right is the concession (if you need a sweet or salty snack) and check in counters. There were a few people in standing in front of the counter so we waited our turn. We were lucky enough to have won a voucher for a stay in the king suite and 2 breakfast buffets. We were asked if we wanted a room on a higher floor which was said yes. The check in was pretty quick and we were given 2 warm cookies, yum!
The elevators are just off the lobby towards the restaurant. They are spacious, never a long wait and always empty. Glad there’s also extra security to use your room key between 9PM-​6AM. The room key is one where you swipe over the sensor instead of sliding it in. It worked well most of the time.
The room is lovely! There’s a seating area with a sofa, chair, and TV. When you open the curtains, there’s a fantastic view of downtown. The bedroom had a comfortable king bed, chair, and also a window with a view. If you are looking for a bathtub, there isn’t one but there is a large shower. The toiletries are Crabtree & Evelyn and smell good. The finishes on the counter tops were great. There’s a keurig machine with coffee cups, 2 water bottles, a mini fridge, and safe.
There were a few issues we experienced. The tv guide and hotel information wasn’t correct (it said breakfast was offered until 9:30 when it’s 10:30 and the check out time stated 11AM when it’s 12PM). Within an hour in the room the back panel of the heating system fell off with a big bang! I’m glad my husband or I were not getting a coffee or putting something in the fridge. I called the care line and the first question was if anyone was hurt. I said no, and she said someone would be sent up. We waiting half an hour and decided to go check out the gym and pool on the main floor. The gym is great, except I don’t know why the tvs are facing your back if you are using a cardio machine! Pool area looked clean and nice.
After we returned to our room to find the panel still leaning on the counter, I called again. This time, someone came within 5 minutes. Maybe the first person forgot to call maintenance?
When we went for breakfast, there were no hostess or staff around. We looked around and waited but decided to seat ourselves and head to the buffet. There was an omelette station but there wasn’t anyone there so we didn’t wait. After we were seated, it took a few minutes for a server to come ask if we wanted coffee or tea. It did seem a little disorganized as we saw about 4 servers/​staff but there were times when the hostess station wasn’t occupied.
The breakfast buffet is very good. There were pancakes, eggs, turkey and pork sausage, ham, fresh fruit, pastries, cereal, oatmeal, bread to toast, yogurt, and I think even cheese and smoke salmon! I didn’t pay attention to it all as there was so much variety. The buffet was included in our voucher otherwise it’s about $ 19/​person.
Overall the hotel is comfortable and modern. It’s close to West Edmonton Mall, offers free parking and reliable Wi-​Fi. Would be a great place to stay again!

Not impressed!
I’ve stayed at other DT’s before and I was really disappointed with a few things. There was no shampoo in my toiletries in fact it was poorly stocked like they were trying to skim out on me. I ordered food and hotel food is usually average and this was terrible plus they screwed up my order! The cable selection was by far one of the worst I’ve seen… they didn’t even have movie channels. And last but not least, the noise level was too high from other rooms. Bad experience overall.

I attended the grand opening ceremony tonight, and am thoroughly impressed by the complete overhaul done on what was previously Mayfield Inn.
The rooms and suites are spacious, modern and well-​appointed, as is the state-​of-​the-​art conference centre. However, this being an industrial area, the view from the rooms is lacking.
The grand opening ceremony itself was fantastically organized, with no shortage of delicious drinks, food and desserts from Stages Kitchen & Bar. The staff were very friendly, and I especially enjoyed the ‘scavenger hunt’ style tour of the hotel and several opportunities to win prizes. I left the event with a $ 50 Stages gift certificate and complimentary 1 night stay in a king suite!
This revamped hotel is fresh, new addition to the west Edmonton hotel scene. I will definitely be recommending it in the future.

I came to the grand opening of the DoubleTree West Edmonton by Hilton tonight and had a fabulous night!
Formerly the Mayfield Inn, DoubleTree has gone above and beyond in their year long renovation stripping the rooms down to the frames and cement! The result is a crisp, clean, and modern remodel that feels like a brand new hotel!
But have no fear, the Mayfield Dinner Theatre is still here!
This summer, they are slotted to open their brand new addition, Homes 2, across the parking lot which is designed for short to long term stays!
The Silver Birch conference center was spacious and absolutely state of the art.
Chef William White prepared a feast of bites for us to try tonight from gluten free pizza to heirloom golden beets paired with wild meat! Their chicken spring rolls were awesome and packed with flavour (I think there was fresh ginger in there)! The bison meatloaf with Saskatoon berries was relish!
I toured 2 gorgeous suites tonight: the King Suite which had sliding doors to separate the living area from the king sized sweet dreams bed and the spacious Hospitality Suite designed for entertaining.
Both rooms featured artwork featuring local Edmonton architecture ranging from the Muttart to WEM.
The staff were super friendly and made you feel welcomed the minute you checked in with their signature warm chocolate chip cookie.
As a special treat tonight, 3 time Canadian speed skating Olympian, Catriona Le May Doan, was a feature speaker. She was extremely hospitable and allowed us to look at and touch her Olympic Medals! She spoke of the phenomenal support the hotel chain provides Olympic athletes both in Canada and abroad!
As if all that wasn’t enough, we were also treated to a sampling of Divine Desserts from Stages a Kitchen & Bar! From a bourbon cheesecake to a strawberry macaroon, you simply cannot go wrong!
I will definitely be recommending DoubleTree by Hilton to any of my friends and family who come to visit in the future.
Ooh and don’t forget their amazing brunches including specialty ones for holidays like another’s Day!